Susan Rutledge
Susan Rutledge at Braman Honda of Palm Beach

Susan Rutledge | Page 8

Service Advisor

Braman Honda of Palm Beach

5200 Lake Worth Road
Greenacres, FL 33463

Contact Me
4.7
412 Reviews

I'm a Jersey Girl who loves the beach and sunshine.

Dealership Experience

8 yrs, 4 mos

Industry Experience

21 yrs, 11 mos

Languages Spoken

English English

4.7

412 Reviews

Write a Review

412 Reviews of Susan Rutledge

January 13, 2024

Dealership Rating
Employee Rating

always professional, good service. very courteous . and the kids (toddlers) love the snack machines in waiting room. More

by JENJAHI
Workmanship
Service Time
Recommend Dealer
Yes
Jan 14, 2024

Braman Honda of Palm Beach responded

Thanks for sharing your thoughts about your experience with Braman Honda of Palm Beach. We appreciate your business and hope to see you again soon! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 12, 2024

Dealership Rating
Employee Rating

Susan was on top of everything. Asked on car running okay. Was able to go over recommended services. Pleasant to work with. More

by agostocookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2024

Braman Honda of Palm Beach responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Susan met your expectations. Thank you again for choosing Braman Honda of Palm Beach, we look forward to having you as one of our valued customers for many more years to come! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 11, 2024

Dealership Rating
Employee Rating

Since I got there until my service was done my adviser was really great and I really enjoyed my time there. More

by DASHLOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2024

Braman Honda of Palm Beach responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman Honda of Palm Beach. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 02, 2024

Dealership Rating
Employee Rating

Susan help me out wonderfully all throughout the process of getting my car fixed up More

by Odeanplunkett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2024

Braman Honda of Palm Beach responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Susan and our team, and we look forward to working with you again. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 01, 2024

Dealership Rating
Employee Rating

Great customer experience with Susan. The management staff, I have a different opinion about the customer service. More

by Jebarrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2024

Braman Honda of Palm Beach responded

Thank you for your business and this review. We're happy to hear Susan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

January 01, 2024

Dealership Rating
Employee Rating

I really really had a bad experience every time I go to this dealer. Staffing is Not helpful. Plus, it seems like they do not know what they’re doing. I had a tinted window appointment on Dec. 29th, 2023. More

by ANGELCUTIE2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2024

Braman Honda of Palm Beach responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

Jan 05, 2024

ANGELCUTIE2009 responded

Good morning Mr. Salvatierra, I will be more than happy to provide you with more information and if you are unable to obtain my contact information from the date and time of my appointment, please let me know, because I believe that if I send you my contact information through this channel you will not be the only one that will receive it. My appointment date was, as I mentioned before, December 29th, 2023 at 11:00 for the Service Department and was to have my tinted windows replaced due to damage over the years since they were installed when I purchased my vehicle there, at the WPB Dealer. V/R, Nurse M.G.

Jan 05, 2024

Braman Honda of Palm Beach responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

Jan 05, 2024

ANGELCUTIE2009 responded

Good morning Mr. Salvatierra, I will be more than happy to provide you with more information and if you are unable to obtain my contact information from the date and time of my appointment, please let me know, because I believe that if I send you my contact information through this channel you will not be the only one that will receive it. My appointment date was, as I mentioned before, December 29th, 2023 at 11:00 for the Service Department and was to have my tinted windows replaced due to damage over the years since they were installed when I purchased my vehicle there, at the WPB Dealer. V/R, Nurse M.G.

December 29, 2023

Dealership Rating
Employee Rating

Susan was fantastic - prompt courteous and accommodating. Service was quick and fast - will recommend to others More

by wesleytina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2023

Braman Honda of Palm Beach responded

We are very happy to hear that Susan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

December 29, 2023

Dealership Rating
Employee Rating

We only use Braman service. William was great. Got me out in a very timely manner and explained everything. The manager Rodney goes above and beyond for all customers. More

by Susan B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Kendi, Rodney Lau

Dec 29, 2023

Braman Honda of Palm Beach responded

Thank you, Susan, for sharing about your experience with Braman Honda of Palm Beach. We appreciate your business and hope to see you again soon! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

December 28, 2023

Dealership Rating
Employee Rating

Quick pickup . explain all work to be done. Great attitude towards work. Friendly to ward customers More

by Goloxgrota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Braman Honda of Palm Beach responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Braman Honda of Palm Beach! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

December 25, 2023

Dealership Rating
Employee Rating

susan was a pleasure to work with. techs did a great job on my car and the warranty for the battery is amazing. Prices are reasonable for 2023. Thank you! More

by logocarr916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Braman Honda of Palm Beach responded

Thank you for choosing Braman Honda of Palm Beach. Your feedback and rating mean a lot to us. We're glad Susan and the team were able to help, and we hope to see you again! Walter Salvatierra Fixed Ops Director 561.621.7380 walters@bramanhondapb.com

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