Susan Tarquini | Page 20

I put this Honda Location over EVERY location in the State of Mass. This is the Best place to come to point blank period. There is a reason why out of all the locations i visited, This is the one I on State of Mass. This is the Best place to come to point blank period. There is a reason why out of all the locations i visited, This is the one I only come to now More

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My salesman Michael Bermudes was very professional, friendly and knowledgeable. Michael is certainly a great asset to the dealership. Everyone from Michael to General Manager Tom Pasqarella were a p friendly and knowledgeable. Michael is certainly a great asset to the dealership. Everyone from Michael to General Manager Tom Pasqarella were a pleasure to work with in purchasing this vechicle. More

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Worked with Sean DeSilva. Mr. DeSilva was taking care of three customers and had the courtesy to take the time to communicate with me that he was going to help me with my appointment. I explained to Mr. De three customers and had the courtesy to take the time to communicate with me that he was going to help me with my appointment. I explained to Mr. DeSilva my car problems and he looked my mother’s name in the system and saw that she was a regular customer. After a lengthy conversation with him he was able to assist me with my car needs.Because of Mr. DeSilva professionalism, good customer services skill, passion to serve people and willing to go the extra mile I will be returning to this dealership. He really cared about serving customers the best way he can. Also, when he thinks things are beyond his approving power, he will consult with his supervisor to make sure the customers get the best services they can. His supervisor (Susan) was externally helpful as well with my situation. Thank you both of you. More

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A bit of a delay with getting back to me with the diagnosis on the car, but still got same-day service. Positive engagement with Susan Tarquini. diagnosis on the car, but still got same-day service. Positive engagement with Susan Tarquini. More

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WORST FIRST TIME BUYER WITH A GREAT ScoreMy girlfriend WORST FIRST TIME BUYER WITH A GREAT Score My girlfriend Got a car here about a month ago and there few problems with the from the beginning never tes WORST FIRST TIME BUYER WITH A GREAT Score My girlfriend Got a car here about a month ago and there few problems with the from the beginning never test drive car it very dirty in inside the staff is good but the car is bad it all ready shut off Twice while driving The car Jumps when it switches gears and good luck try to get in contact with the service department Also I try contacting the owner I was told to to contact them about my review the number they give has been disconnected stay your self the trip of not going there I wish I can put zero star More

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Contacting these people regarding bad service is pointless. The GM leaves automated responses and did not look into my wife’s concern. All her belongings were stolen while waiting for service!!! The pointless. The GM leaves automated responses and did not look into my wife’s concern. All her belongings were stolen while waiting for service!!! They’ll call you to trade your car, I guess when you don’t they’ll steal your stuff!! More

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We have had several bad experiences on the service side. I have tried giving them second, third, and fourth chances but it doesn’t get better. They take literally 4 hours to do an oil change, no other servi I have tried giving them second, third, and fourth chances but it doesn’t get better. They take literally 4 hours to do an oil change, no other service. Literally that’s not an exaggeration. Today my parents went to change the fog light bulbs. They were having trouble doing it, so they notified my dad. They tried going through the hood and underneath the car, so they unscrewed several screws. When they “completed” the work, my dad checked the hood and underneath the car. He noticed the screws and clamps where missing. He went to tell them and they had the nerve to tell him they did not touch underneath the hood and that the vehicle was like that when he brought it in. My dad saw them taking off the cover on the engine. He stepped out and noticed them doing it. When he told them that, they went back to look for the screws and the clamps and they stated they misplaced them, and they had to order new clamps because they don’t have any in stock! Now my dad has to go back for them to fix that! My dad complained to the supervisor and he apologized for what happened. Another employee had the nerve to tell them no one is perfect! I’m sorry but the safety of my vehicle is in your hands and you're going to tell me no one is perfect!!! If they failed to screw something vital to the operation of the vehicle, and my parents had an accident, what then! No more chances given. Honda needs to step in and make sure the service team is properly trained and teach them customer service skills! More

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The culture of deceit is live and well at this dealer sales dept. Beware when walking these doors. The people we dealt with aren’t looking out for the consumer and trying to be a blessing in your life, t sales dept. Beware when walking these doors. The people we dealt with aren’t looking out for the consumer and trying to be a blessing in your life, they will prey on the unaware and naive, if you must come here be ready and prepared when talking to sales and specially the finance manager Nick, this one is something else and will curse you out to your face if you don’t go his way. After a year of bringing my vehicle here for service all I noticed was the unprofessionalism while waiting seeing employees curse at each other, clients yelling for their refund as they have had enough. Service advisors turn into finance managers without knowledge on the regulations of finance. Take care of your money, livelihoods and wellness of your family by staying away. But if you like encouraging this type of behavior go on right ahead. More

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I bought my Pilot here 4 years ago from Alex, it was easy process. Since then all I’ve experienced is annoying emails and bad service. Every time I go they call to BUY MY CAR but offer below market. Their pr process. Since then all I’ve experienced is annoying emails and bad service. Every time I go they call to BUY MY CAR but offer below market. Their promotions are all lies. I won’t service there again it’s not worth the drive and WONT buy there. I’m not sure what has happened since they moved from Allston but it’s been ridiculous. More

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polite and knowledgeable kept promises as to how much time service would take gave us detailed information about future maintenance and how much it would cost. time service would take gave us detailed information about future maintenance and how much it would cost. More

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