Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
994 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

994 Reviews

Write a Review

Dealership Experience

13 yrs, 5 mos

Industry Experience

18 yrs, 5 mos

Languages Spoken

English English

Korean Korean

994 Reviews of Susanna Yim

January 09, 2026

Dealership Rating
Employee Rating

Over great selection great dealer and great finance guy Everyone I interacted with there was nice and patient More

by ElAk02
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Jan 09, 2026

ElAk02 responded

Overall had a great experience here with my dealer Susanna and they have a very large selection of Honda CRV

January 06, 2026

Dealership Rating
Employee Rating

Working with Susanna was great. She made the entire process really easy and efficient. Susanna worked to get me the vehicle and deal that I was looking for. Christian in Finance was More

by Allandmartinez17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2026

Norm Reeves Honda Superstore Cerritos responded

This is what happens when teamwork meets excellent communication. Susanna worked to find the perfect fit, Christian sealed the deal with care, and you drove off in a 2026 CR-V. Thank you for allowing our team to be part of such an exciting purchase.

January 06, 2026

Dealership Rating
Employee Rating

Good to go A+ Our experience with her has been outstanding. This is not the first time he helped me before great experience good dealing. More

by ravalo90710
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Jan 06, 2026

ravalo90710 responded

Like I said before, our experience with Susanna has been outstanding nothing but good vibes.

January 04, 2026

Dealership Rating
Employee Rating

It was a great experience purchasing my 2025 Honda Civic Sports Touring Hybrid from Norm Reeves Honda Cerritos. Susana is the best sales person. She is so friendly, nice and knowledgeable. She made the proc More

by Macias3jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2026

Norm Reeves Honda Superstore Cerritos responded

Thank you! Susana clearly made the whole process feel easy and welcoming, and Christian helped seal the deal without slowing things down. We’re so glad everything came together so smoothly and hope you’re loving every mile in your new hybrid.

January 02, 2026

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Excellent service. Super nice person and we love how helpful and friendly she was. We believe she adds greatly to the buying process. Thumbs Up!!!! More

by Virgilglew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Friendly, thoughtful, and genuinely helpful, Susanna finds ways to make the process feel easier without cutting corners. She focuses on people first, paperwork second. Thanks for recognizing her impact.

January 02, 2026

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Susanna was helpful and friendly. She listened to what we wanted and did not pressure us to purchase extras. She gave us a great deal and even stayed with us after the sale was comple More

by EP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Linda Ly

Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Susanna approaches every conversation like a collaboration, not a checklist. Listening comes first, and support doesn’t stop when the paperwork is done. We’re glad that approach made the experience feel complete.

January 02, 2026

Dealership Rating
Employee Rating

Susanna was super helpful, empathetic and cheerful. She explained the basic features of the CRv Sport L to us to our satisfaction. Excellent service. We felt cared for and valued as a customer. More

by Virgilglew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Some people quietly elevate the entire experience just by how they show up. Susanna brings warmth, patience, and genuine care to every interaction, and it shows. We appreciate you recognizing the value she adds.

January 02, 2026

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Susanna Yim was so attentive, helpful, and kind. Truly one of the best consultants I’ve had when it comes to purchasing a car! She was able to get my car quickly and explained every process so thoug More

by alicekaang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2026

Norm Reeves Honda Superstore Cerritos responded

Thank you, Alice! Susanna clearly took the time to walk you through the process, answer your questions with care, and ensure that nothing felt confusing or rushed. We’re thrilled to hear that your experience was smooth and enjoyable, and we will absolutely pass this along to her.

January 01, 2026

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Employee Rating

Suzanna made the process very quick and easy! I have bought 2 cars from her and would buy again! She is the best! More

by Emily zapata
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Efficiency and care don’t always travel together, but Susanna makes them a package deal. She keeps things moving while still making space for questions and clarity. We’ll be ready whenever number three calls your name.

December 30, 2025

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Employee Rating

We've just purchased a 2026 Honda CR-V Hybrid Sport Touring from Suzanna. This would be the third Honda we've purchased from Suzanna. If you would like a different experience from retail sales - Suzann More

by ajchang26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2025

Norm Reeves Honda Superstore Cerritos responded

The third time really is a charm, and we love hearing that Susanna continues to be your go-to. From walking you through every option to giving you space to think it through, she makes sure the experience fits you, not the other way around. Choosing a color and trim can feel like standing in front of a rainbow, but it sounds like the perfect one was worth the wait.

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