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Susie Hatheway
Susie Hatheway at Mandal Buick GMC

Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
544 Reviews
4.6

544 Reviews

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544 Reviews of Susie Hatheway

January 01, 2026

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Employee Rating

My pregnant daughter got her oil changed yesterday and today she called me because her engine was smoking really bad. Immediately told her to stop and pop hood. Found out they didn’t put the cap on and no More

by dannonthornton
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Kelly, Jamie Meakins

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Jan 02, 2026

Mandal Buick GMC responded

Thank you for sharing your concerns with us. We understand how distressing this situation must be for you and your daughter. At Mandal Buick GMC, we strive to uphold high standards in our services, and it seems we fell short in this instance. We encourage you to contact us directly so we can discuss this matter further and address your concerns. Your feedback is important, and we appreciate you bringing this to our attention. Sincerely, the Team at Mandal Buick GMC

December 31, 2025

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Employee Rating

Love the service and the place was clean and nice. Didn’t see any coffee that morning and it was cold. More

by PULEOMARGARET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Jan 01, 2026

Mandal Buick GMC responded

Thank you for your feedback! We're glad to hear that you loved the service at Mandal Buick GMC and found our facility clean and nice. We appreciate your comments regarding the coffee, as we strive to provide a welcoming environment. If you have any further suggestions or concerns, please feel free to reach out to us. We look forward to serving you again! Sincerely, the Team at Mandal Buick GMC

December 27, 2025

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Employee Rating

The Mandal Service team is TOP KNOTCH! I have had my Yukon Denali for a little over a year. All my service is done at Mandal because they do a great job. It's clean, service is timely and More

by bwrummel1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Dec 27, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our service team at Mandal Buick GMC. It’s fantastic to know that you trust us with your GMC Yukon Denali and appreciate the clean environment, timely service, and excellent customer care. We look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

December 24, 2025

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Employee Rating

The best service offered in and around Diberville and surrounding areas. They have rapid service and great customer service More

by nmadison703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Dec 24, 2025

Mandal Buick GMC responded

Thank you for your kind words, Madison! We truly appreciate your positive feedback about the service at Mandal Buick GMC. It's great to hear that you experienced rapid service and excellent customer care. We look forward to welcoming you back on your next visit! Sincerely, the Team at Mandal Buick GMC

December 24, 2025

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Employee Rating

I never received a call back on the status of my truck service. I called the dealership but no one answered. I had to go up there to find out the status. More

by bullbrusard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 24, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand how important communication is regarding your truck service, and we appreciate your feedback. Our team encourages you to reach out to Mandal Buick GMC directly so we can address your concerns and ensure better service in the future. Your satisfaction is important to us, and we hope to improve your experience next time. Sincerely, the Team at Mandal Buick GMC

December 21, 2025

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Employee Rating

Super nice, and got me in and out quickly without an appointment for Oil &Filter change, Diesel fuel filter change, and new wipers.. In and out in 40 mins, wow, thanks! More

by Jamie Goff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods

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Dec 22, 2025

Mandal Buick GMC responded

Thank you, Jamie! We’re thrilled to hear that you had such a positive experience at Mandal Buick GMC. Getting your oil and filter change, diesel fuel filter change, and new wipers done quickly is what we strive for. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

December 19, 2025

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Employee Rating

Always a good experience. We are so thankful for the free coffee and cozy waiting room. More

by sandy.ut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Dec 19, 2025

Mandal Buick GMC responded

Thanks so much for your encouraging words, Sandy! It's great to hear that you always have a good experience at Mandal Buick GMC. We appreciate your feedback about our cozy waiting room and free coffee. Our team looks forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

December 17, 2025

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Employee Rating

My experience was exceptional. I purchased a 2026 GMC 2500 AT4X. Everything was exceptional from the day I walked in and ordered the vehicle from your sales team until I picked it More

by PPNB2600
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Regueira, Patrick McGee, Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods

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Dec 17, 2025

Mandal Buick GMC responded

Thank you for the review! We’re happy you love your 2026 GMC Sierra 2500 AT4X and that our sales, finance, service, and parts teams made you feel right at home. We appreciate your recommendation and look forward to assisting you again at Mandal Buick GMC. Sincerely, the Team at Mandal Buick GMC

December 07, 2025

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Employee Rating

I brought my truck in for a factory recall. I picked up my truck and there were screws on the floorboard and grease on the ceiling. I can only assume the job was done correctly. More

by sparkypurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Vertudazo, Stephanie Woods

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Dec 07, 2025

Mandal Buick GMC responded

Thank you for your feedback. We understand your concerns about the condition of your truck after your visit for the factory recall at Mandal Buick GMC. We appreciate you bringing this to our attention. Our team strives to maintain high standards in our services, and your input helps us improve. Please feel free to contact us directly so we can discuss your experience further. Thank you for choosing us! Sincerely, the Team at Mandal Buick GMC

December 06, 2025

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Employee Rating

She is the best at what she does! Knows exactly what to do to get things done and to help. More

by deanemiller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2025

Mandal Buick GMC responded

Thank you so much for your positive review, Deane! It's great to hear that you had such a wonderful experience with us at Mandal Buick GMC. We take pride in our team's dedication to helping our customers, and we're glad their efforts made a difference for you. We look forward to assisting you again in the future! Sincerely, The Team at Mandal Buick GMC

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