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Susie Hatheway
661 Reviews
661 Reviews
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661 Reviews of Susie Hatheway
July 02, 2026
I had an appointment and there was huge line of cars there before me. However, they honored my appt and moved me up in the line, getting me out of there in great time. there before me. However, they honored my appt and moved me up in the line, getting me out of there in great time. More
by loribhgp
Verified Customer
July 02, 2026
I would not go back, dropped truck off at 10am and went back at 3:30 and they had not even started my oil change. I had an appointment and had to wait almost 2 additional hours. Staff was less than helpful back at 3:30 and they had not even started my oil change. I had an appointment and had to wait almost 2 additional hours. Staff was less than helpful and the lady was actually kind of rude. Only reason I went there again is because I purchased 3 years of oil changes. Similar to the last time I dropped it off. Why have appointment times if you’re keeping my truck for 7 hours. Do not recommend. I also asked for a wash and it was not done either. I will take my business else where. More
by CRAIGBIDDI
Other Employees Tagged: Tony Vertudazo
June 25, 2026
Hello, waiting over two hours for an oil change and tire rotation is ridiculous. I believe you should have a fast lane for oil change and tire rotations. Then the service advisor was not available. I had to rotation is ridiculous. I believe you should have a fast lane for oil change and tire rotations. Then the service advisor was not available. I had to get another service advisor to check me out. I only knew my vehicle was ready when I saw it parked. More
by BSINGLE3
Other Employees Tagged: Anthony H
June 24, 2026
As always, service is 5 star. We are customers since 2010, have purchased four vehicles from Mandal since then. We have always received excellent service. We get all our maintenan We are customers since 2010, have purchased four vehicles from Mandal since then. We have always received excellent service. We get all our maintenance service in all our vehicles there. The facility is nice, waiting area is comfortable (coffee is the best)! everyone is polite, pleasant and professional. Brought our 2022 GMC Acadia for an issue. We were informed of what was going on and what needed to be done. Work was done, vehicle performing better. Mandal has the best selection of vehicles. No pressure and no hassle shopping experience. Looking forward to future purchases. :) More
by fortsill1979
Other Employees Tagged: Jamie Meakins
June 22, 2026
Came to get my truck. There was a Mandel Associate at 3 of 4 service desks. 1 associate closest to me was speaking to a customer but it was some kind of small talk not There was a Mandel Associate at 3 of 4 service desks. 1 associate closest to me was speaking to a customer but it was some kind of small talk not about vehicle service. The other two associates and another associate was talking to each other. Not about service but just some sort of chit chat and giggleing. The associate from the 4th empty desk in the next room on the other side of the glass wall was chit chatting with the guy at the desk. He was the one I left my keys with I stood there for some time without being acknowledged. Finally I had to rudely speak out and ask for some help. Pretty soft service I’d say. I was really leaning toward using Mandal for my regular oil changes because the price seemed reasonable. Not so sure now. Mark Wack More
by markjwack
Other Employees Tagged: David Kelly, Jamie Meakins
June 21, 2026
I arrived on time and the service department took swift action to get me checked in and taken care of quickly. Great service action to get me checked in and taken care of quickly. Great service More
by Shadowcarbike
Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods
June 21, 2026
Always excellent customer service. Thank you Jamie for always taking time to assist no matter how busy. Best dealership and service department. Thank you Jamie for always taking time to assist no matter how busy. Best dealership and service department. More
by KEARNS53
Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins
June 21, 2026
Friendly, quick and gets the job done . Helped me out alot..Thank y’all so much! Helped me out alot..Thank y’all so much! More
by BRL70503
Other Employees Tagged: David Kelly, Jamie Meakins
June 20, 2026
Services were great l. I was totally surprised by everyone being so attuned to my needs. I was totally surprised by everyone being so attuned to my needs. More
by dpvinylman
Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods
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