T.J Mitchell | Page 31

Above and Beyond Service! On a bright and sunny Thursday evening I was on my home from work. It was about 5:30 when I hit a curb and popped my tire. A friend and her husband c On a bright and sunny Thursday evening I was on my home from work. It was about 5:30 when I hit a curb and popped my tire. A friend and her husband came to change the tire and we quickly found out that my lugnut "key" was no longer in my possession. I called Columbia Honda thinking that they had neglected to return the "key" to lugnut bag. I spoke with TJ Mitchell who is the Assistant Service Manager. He assured me that his service department did not have it since they did not use the customer's keys. They had several sets to fit a variety of models. I voiced my disappointment because I really had no idea where the key was and how I was going to get my tire changed. TJ inquired about my location and told me that he would be there in about 30 minutes (he was clear across town) with some sets to get the tire off. What?! He was coming to help? That was awesome!! He arrived some time later and attempted to find the correct "key" to remove the lugnut. My relief was short lived as he found that the sets he had couldn't unlock the lugnut. Now, what was I going to do? TJ then asked me to give him some more time. He was going to go back to the dealership and get more sets. He then asked for my keys and told me that he would get the tire changed and lock my keys in the car and it will be done in about an hour! I was floored. Here was this guy that had no reason to spend his time to fix my mistake, but he was doing it! We left and a few hours later I returned to my car and to find that not only had he changed to tire, but he had removed and replaced on the locked lugnuts. I would now have no trouble changing my tires! I purchased my car from Columbia Honda and have taken it to them for every oil change. The service department has always been helpful, kind, and informative. They inform me of areas of concern that they find and give me options on how to handle them. However, this act of service truly went above and beyond what I would ever expect. Thank you to TJ for his generous sacrifice of his time and talent. More

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Car repaired tires, fuel system, oil change TJ was excellent to work with and always gives me a good deal. I would recommend taking your car for service here. They are friendly, will give you a TJ was excellent to work with and always gives me a good deal. I would recommend taking your car for service here. They are friendly, will give you a ride or car if needed and a fair price. More

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Car repaired with timing belt and water pump We were told when we bought the car that the timing belt had been replaced but the service department kept saying it hadn't. Finally after negotiation We were told when we bought the car that the timing belt had been replaced but the service department kept saying it hadn't. Finally after negotiations they finally agreed to pay half. I have complete confidence in the service department. You can feel safe driving your car knowing that they will take care of you. Next in buying a car anywhere I will get every tiny detail in writing. More

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Great service I had my new CRV in for the first oil change and there were a couple of updates needed to the computer. T.J. was, as always, professional, attentive a I had my new CRV in for the first oil change and there were a couple of updates needed to the computer. T.J. was, as always, professional, attentive and so helpful. Columbia Honda has the best service reps. They are the face of Columbia Honda to owners and couldn't be better. Thank you. More

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Great job by TJ and Autum Once again as always TJ and Autum made service visit a pleasure they offered great advice and quick turn around. Randy in parts is a true asset to th Once again as always TJ and Autum made service visit a pleasure they offered great advice and quick turn around. Randy in parts is a true asset to this company as he is very knowledgeable and friendly. Danny the GM makes you feel welcome and goes out of his way to say hello to many customers. Will continue to recommend Columbia Honda to all my friends regardless of make or model of their cars. Great job guys More

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Sales and Service Columbia Honda is an incredible place to shop for new vehicles and have your vehicle serviced!!!!! Thank you Danny, TJ, Ben for all your hard work you Columbia Honda is an incredible place to shop for new vehicles and have your vehicle serviced!!!!! Thank you Danny, TJ, Ben for all your hard work you have done to make my experience wonderful! More

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Above and Beyond The customer service that T.J. has and displays is simply amazing. He is very knowledgeable and punctual when it comes to customer vehicles and repair The customer service that T.J. has and displays is simply amazing. He is very knowledgeable and punctual when it comes to customer vehicles and repairs. He also displays care and concern if and when problems arise with a customers vehicle. More

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Service department The employees are remarkably friendly and informative and speak in a very practical down to earth manner. The work that they do is excellent. It's a The employees are remarkably friendly and informative and speak in a very practical down to earth manner. The work that they do is excellent. It's a good environment More

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Service on tire Without an appointment TJ Mitchell and the service department managed to get my tire repaired within a short period of time. TJ Mitchell, Autumn Hall Without an appointment TJ Mitchell and the service department managed to get my tire repaired within a short period of time. TJ Mitchell, Autumn Hall, and the entire service department are a top notch crew that are always curtious and helpful. Danny Hammack always finds time to visit, asking what I'm having done to my car and if I'm being attended to. Members of the sales crew also stop to say "hello" if they see me sitting the the waiting area. I highly recommend Columbia Honda! Thank you. More

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#1 Service Department in the USA! Columbia Honda has the best service deptartment in the USA. When you call, you speak with a live person, that is able to answer questions and resovle Columbia Honda has the best service deptartment in the USA. When you call, you speak with a live person, that is able to answer questions and resovle issues. Tj Mitchell in service is the best customer service representative that I have dealt with in 30+ years within the 50 states. If you are looking for an honest dealership with and impeccable service department, look no futher, COLUMBIA HONDA is #1! More

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