TERRY UNDERDUE | Page 3

Flexible scheduling, courteous and knowledgeable service; quick turnaround and reliable seevice. I highly recommend this dealership, maintenance and repair shop. quick turnaround and reliable seevice. I highly recommend this dealership, maintenance and repair shop. More

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Over the years I've gotten to know many of the people who work there and they are great people. work there and they are great people. More

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Very pleased with the service I’am always treated well very informed of my service needs and cost very informed of my service needs and cost More

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Our Avalon was taken in for a maintenance check up. We were instructed on what would be needed for the next maintenance scheduling. This visit everything looked good. 💯 We were instructed on what would be needed for the next maintenance scheduling. This visit everything looked good. 💯 More

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Jeremiah was Exemplary,Fantastic and high driven in customer service. Army vet and I was treated like a king. Only buy cars from him and his manager Jay. Outstanding car and price and the service and w customer service. Army vet and I was treated like a king. Only buy cars from him and his manager Jay. Outstanding car and price and the service and warranty gave me and wife a huge piece of mind. Online to delivery and fought with banks and lender to get me top tier ratings and payment plan I repeat only buy your used vehicle here and ask for Jeremiah and Jay only!!! More

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Took my RAV4 in for simple oil change with coupon they sent and state inspection. They said 90 minutes maximum. After 90 minutes I called the advisor. He indicated there was a problem with the oil chang sent and state inspection. They said 90 minutes maximum. After 90 minutes I called the advisor. He indicated there was a problem with the oil change. He indicated the following: Oil was overfilled previously. (Not true as I check it regularly!). They changed the oil filter though. (I checked it later and it was not a new filter.) They could not remove drain bolt as it was previously cross threaded and if they damaged the oil pan it is $800 for a new one. (I removed it myself later the same day and it was not cross threaded at all. It came out smoothly!) There was a recall on battery so we went ahead and reinstalled your battery.(Yes there was a recall and I got the letter from Toyota and checked it myself. (It did not appear that the battery had been touched by them other than the red battery terminal cap was now missing! I am sure they are backcharging Toyota for this item.) It took 3 hours to get my car back. I am a 74 yr old Vietnam combat vet and have done my own car maintenance since I was 17. I had a hip replaced recently so had to farm this out as it is not completely healed. I do not like to be lied to and I want my terminal cap back. I called Fred Anderson 6 times over the last 2 weeks and no returned call. I will never go back there for service again. In my opinion and experience they are either inept or dishonest or both! More

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We recently had to take my wife's car in for routine maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, w maintenance and it was discovered that we needed a couple of sensors. Terry was incredible in explaining what was going on. Then, later in the day, when I had no way to come pick up the vehicle and I needed it immediately. Immediately. Terry literally drove the car out to my house. The two Highlanders we have bought from Fred Anderson have been incredible vehicles and we will never buy anywhere else More

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Buying the car was a breeze. Getting some small issues taken care of after the fact has required one 5 hour trip to the dealership and probably another lengthy appointment. For tint installation and havin taken care of after the fact has required one 5 hour trip to the dealership and probably another lengthy appointment. For tint installation and having my TPMS sensors scanned in the correct order this seems excessive. More

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Sales department is very attentive and responsive. Service department under Terry and his son Jarvis is outstanding. Do not go to Keith Toyota at any cost Service department under Terry and his son Jarvis is outstanding. Do not go to Keith Toyota at any cost More

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I drive past another Toyota dealer to have work done here. It seems as if each subsequent visit has taken more time and I've been less happy with the service department. This last time I made an appoi here. It seems as if each subsequent visit has taken more time and I've been less happy with the service department. This last time I made an appointment for 3:30 and arrived 10 minutes early. I waited out in the cold with a mask on to try and stay as isolated as possible. I was told I should have the car by 5:15 at the latest. This was a normal oil change and tire rotation. I went to see how things were going at 5:25pm and was told it was not yet ready. Around 5:50 I was called and walked to the service bay where I was shown some body and brake issues and asked if I wanted it done right then, which would mean an estimated time of 7pm. I chose not to have the work - which was definitely necessary - done. When I inquired why a 3:30 appointment was available online if they were unable to service my car at that time, I was told that several mechanics had called out that morning due to covid. I would appreciate a customer service department that would alert people with scheduled appointments to offer options when that became apparent. I have no concerns about the quality of the work. More

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