TERRY UNDERDUE | Page 4

Failed to add oil per vehicle specifications I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. On April 21, 2020, I took my 2019 Toyota Tundra in for routine 15000 mile scheduled maintenance (oil and oil filter change, wheel rotation, and numerous other system and fluid checks). After two hours, I picked up my vehicle and immediately stopped in the parking lot where I proceeded to check my oil level. I found no oil on the dipstick except at the very tip and clearly well below the low mark on the dipstick. I triple checked the dipstick to make sure and got the same results each time. (By the way, I always check the dipstick after someone does an oil change because this is not the first time this has happened to me over my 50 years of driving experience). I carried the dipstick back to the service advisor and asked him if he saw any oil on the dipstick. He immediately went to get the “Technician” who had worked on the vehicle. Several minutes later, the Technician and service advisor came out, and I told the service advisor I also wanted to see the Service Manager. The Technician had with him a container with more oil and a funnel. As we walked to the vehicle, the Technician said to me “I put 7 quarts of oil in it.” The problem with this is that a 2019 Tundra engine requires 8.5 quarts, not 7 quarts. Notwithstanding this, I note that the service invoice showed that 9 quarts of oil were charged to Toyota (this routine maintenance is paid for by Toyota). The Service Manager’s reaction to was to ask whether my Tundra had the 4.6L engine or the 5.7L engine as if that makes a difference on whether or not it should have been filled with oil. With but a shrug of the shoulders after being informed that it was a 5.7 L engine, the Service Manager said “we'll make it right.” I have since checked and learned that the 4.6L and 5.7L engines have the same oil capacity–8.5 quarts; thus, I am further baffled by his question in this regard. What is perplexing to me is that I don't know how one can properly perform an oil change without checking the dipstick after filling the vehicle with new oil. This is especially so where, I presume, this Technician is dealing with different types of Toyota vehicles with different size engines, different model years and different oil requirements all day long. So why wouldn't he check the dipstick before completing the work. Interestingly the Owner’s Manual for the 2019 Tundra specifically addresses this important check at page 601 which lists the Oil Capacity for all three 2019 Tundra engines. It says: "The engine oil capacity is a reference quantity to be used when changing the engine oil. Warm up and turn off the engine, wait more than 5 minutes, and check the oil level on the dipstick." Clearly, this Technician could not have done what Toyota instructs when changing oil. With 1.5 quarts missing, it could not have been present on the dipstick. The seeming indifference on part of both the Technician and the Service Manager makes me wonder if there were other maintenance checks that are part of a 15,000 scheduled maintenance which were not performed. Customer satisfaction seems totally lacking at this dealership. I wrote to the General Manager twice after this and got no reply whatsoever. I am very disappointed in this. More

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Elusive finance manager Michael Klein is customer oriented and a consummate professional. He is very knowledgeable about the vehicles and the technology that is available. He Michael Klein is customer oriented and a consummate professional. He is very knowledgeable about the vehicles and the technology that is available. He is a credit to the Fred Anderson Organization. He made purchasing a vehicle an educational and delightful experience. More

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I will be back I must say my service was pretty good and right on time. I would recommend anyone to witness what I witness here guaranteed satisfaction I must say I must say my service was pretty good and right on time. I would recommend anyone to witness what I witness here guaranteed satisfaction I must say More

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Disappointed Senior Unfortunately, I went alone to make a purchase, 2018, RAV 4. Another sales person actually walked me through the process not the person who received c Unfortunately, I went alone to make a purchase, 2018, RAV 4. Another sales person actually walked me through the process not the person who received credit for the sale. After I located the vehicle which the sales person did not even know was on the lot, the remainder was a "rush job". After signing my name on the dotted line everything went South-the sales person was too busy later during the week helping his son purchase a vehicle and was not as nice to me as he was prior to purchase, my vehicle always had to be taken back for something not performed correctly while at the service department, the name of the person who serviced my vehicle is suddenly "not known", various programs were deactivated and I did not know it, and the general manager never kept his appointments with me to discuss the issues. Instead, I had to catch him whenever I could...loaners were stinking with dirty windows...very disappointed...my first and last Toyota More

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Returning Customers We returned to Fred Anderson Toyota to purchase our 5th vehicle and were once again pleased. Thanks to all who worked to make this a pain-free experie We returned to Fred Anderson Toyota to purchase our 5th vehicle and were once again pleased. Thanks to all who worked to make this a pain-free experience. More

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outstanding experience. Wonderful salesperson that guide this early baby boomer through the new newer technologies. Allayed my fears and helpedme make the vehicle fit my comf Wonderful salesperson that guide this early baby boomer through the new newer technologies. Allayed my fears and helpedme make the vehicle fit my comfort and safety concerns. More

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Professional Courteous knowledgeable service Courteous knowledgeable service. I brought my 2012 Toyota Camry in for service. After speaking with Mr. Bradby regarding 2018 Camry se I was consideri Courteous knowledgeable service. I brought my 2012 Toyota Camry in for service. After speaking with Mr. Bradby regarding 2018 Camry se I was considering purchasing. He was helpful, courteous, knowledgeable, understanding and very helpful. I am truly thankful for his professionalism. I have and would continue to recommend Steven and Fred Anderson Toyota to my friends and family. My next purchase will be a truck...see you then! More

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Good experience Visit to Fred Anderson Toyota was pleasant and very professional. Management and Sales were interested and listened to my purchase thoughts. Process w Visit to Fred Anderson Toyota was pleasant and very professional. Management and Sales were interested and listened to my purchase thoughts. Process went well and service department also performed well. More

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Excellent job from your team Your team did an excellent job starting with Terry and Jarvis underdue who recommended me to your dealership Andre Robinson and Mike Hardy did an exc Your team did an excellent job starting with Terry and Jarvis underdue who recommended me to your dealership Andre Robinson and Mike Hardy did an excellent job explained everything very well I will recommend my family friends and co-workers to your dealership keep up the excellent work More

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John’s Great! We are very pleased with our purchase and the service we received during the process! We had been emailing with John about vans for a few weeks and wh We are very pleased with our purchase and the service we received during the process! We had been emailing with John about vans for a few weeks and when the day came for us to buy, things went smoothly. More

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