TOM ROSE

Tom Rose is hands down the best service advisor I’ve worked with. From the very beginning, he has been professional, knowledgeable, honest, and genuinely committed to providing exceptional customer serv worked with. From the very beginning, he has been professional, knowledgeable, honest, and genuinely committed to providing exceptional customer service. He takes the time to explain everything clearly, keeps me informed throughout the service process, and always makes sure my concerns are addressed. Tom is the reason I decided to become a Range Rover owner. The confidence, trust, and level of care he demonstrated gave me complete peace of mind, and I knew my vehicle would be in good hands. That kind of service is hard to find and speaks volumes about both Tom and Jaguar Land Rover Alexandria. If you’re bringing your vehicle in for service, I highly recommend asking for Tom Rose. He consistently goes above and beyond to ensure every visit is a positive experience. Thank you, Tom, for setting the standard for outstanding customer care! More

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Excellent service with attentive staff who go above and beyond to satisfy the customer. Attention to detail in everything they do. beyond to satisfy the customer. Attention to detail in everything they do. More

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We had a flat tire while we were vacationing in Washington. Tom took care of getting our tire replaced and provided professional service. Thank you! Washington. Tom took care of getting our tire replaced and provided professional service. Thank you! More

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Brought our 2024 Range Rover Sport in for an oil change. I worked with Advisor Tom Rose who set up the appointment, was there to meet me on the drop, walked through what to expect, went over any outstanding I worked with Advisor Tom Rose who set up the appointment, was there to meet me on the drop, walked through what to expect, went over any outstanding recall or advisory issues - there were none - and settled me into the waiting area. Tom stopped out twice to discuss the progress and that no issues were found during the safety check of the vehicle. He said the car was being washed and would be around soon. Tom is a great advisor as well as a great representative of the Service Department. We highly recommend using Land Rover Alexandria's Service Department. More

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Great experience while getting my car service. Always focused on my needs makes me feel valued. Always focused on my needs makes me feel valued. More

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Having a vehicle service is always a potentially stressful time when you are taking it in for something h outside the normal scheduled service. However, each time I bring my 2011 Land Rover in, I am stressful time when you are taking it in for something h outside the normal scheduled service. However, each time I bring my 2011 Land Rover in, I am confident the problem will be resolved and I will be treated fairly. Additionally, despite having an older vehicle, I am treated with a high level of respect and feel valued as a customer. More

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Tom is an outstanding service advisor. I had a very simple service request for an early oil change on my Defender, and Tom had me squared away in no time. Perfectly handled a couple of non I had a very simple service request for an early oil change on my Defender, and Tom had me squared away in no time. Perfectly handled a couple of non-standard requests. Probably will bring my Defender back to JLR Alexandria just because of his outstanding service. More

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Tom is an outstanding service advisor. I had a very simple service request for an early oil change on my Defender, and Tom had me squared away in no time. Perfectly handled a couple of non I had a very simple service request for an early oil change on my Defender, and Tom had me squared away in no time. Perfectly handled a couple of non-standard requests. Probably will bring my Defender back to JLR Alexandria just because of his outstanding service. More

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So grateful to Tom, Luis,Ogun and Ali. We wouldnt go anywhere else to take care of our vehicles. I brought my car in for detailing and didnt even recognize it when we picked it up! I walke We wouldnt go anywhere else to take care of our vehicles. I brought my car in for detailing and didnt even recognize it when we picked it up! I walked right by it. It was beautiful!! It looked brand new. Tom is always so helpful managing our maintenence. We have always had wonderful experiences with the Team at Land Rover Alexandria. We wont take our vehicles anywhere else! More

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Excellent experience. I had an issue with my A/C on a 2018 Land Rover Discovery Sport. Took it in, and was immediately helped. I was told several possibilities of common i I had an issue with my A/C on a 2018 Land Rover Discovery Sport. Took it in, and was immediately helped. I was told several possibilities of common issues, and after a few hours of troubleshooting given the issue and price to fix. It was fixed within a day and they also did a courtesy cleaning. Excellent experience and Tom was very nice and responsive. More

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