Do not care for them.
They said the car was a all wheel drive and, turns out to be, a front wheel drive.
They said the car was a all wheel drive and, turns out to be, a front wheel drive.
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by BHATCH1
Verified Customer
Verified Customer
Other Employees Tagged:
Derrick Jones
Sep 25, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.
Paul was extremely helpful in finding me find my dream
car and made the process nice and easy!
car and made the process nice and easy!
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by JESSICASALAS-1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Denman
Sep 23, 2024 -
Shottenkirk Toyota Granbury responded
JESSICA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Great experience friendly staff!
Have been there 3 times and plan to continue to go back.
Have been there 3 times and plan to continue to go back.
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by TRACILYNNDAVIS
Verified Customer
Verified Customer
Other Employees Tagged:
Aidan Adams
Sep 06, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!
The added fees that were non-negotiable are absurd and
should be part of the listed price.
Paul was amazing. Tyler was frustrated when he couldn’t upsell warranties and seemed to lose interest in my o
should be part of the listed price.
Paul was amazing. Tyler was frustrated when he couldn’t upsell warranties and seemed to lose interest in my overall business. When I went to pick up my new vehicle, I had to turn in my down payment - all other paperwork was complete.(not a problem until, after almost an hour of sitting there,I saw Tyler visiting with co-workers instead of meeting with me to quickly get my check.
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by STEPHM98AGGIE
Verified Customer
Verified Customer
Other Employees Tagged:
Paul Denman
Aug 29, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury
Everyone I dealt with was very friendly despite the
dealership being very busy. I enjoyed working with Zach and appreciate Hassan working on my trade in value before I arrived at the dealership.
dealership being very busy. I enjoyed working with Zach and appreciate Hassan working on my trade in value before I arrived at the dealership.
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by LORRAINE.TROYER
Verified Customer
Verified Customer
Other Employees Tagged:
Zachary Hartmann, Hassan Tutson
Aug 19, 2024 -
Shottenkirk Toyota Granbury responded
LORRAINE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Zach did an awesome job getting the price I wanted for my
new toyota camry ! Just one problem was told that new floor mats come with it but in the end they did not !
new toyota camry ! Just one problem was told that new floor mats come with it but in the end they did not !
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by texasfirentx
Other Employees Tagged:
Zachary Hartmann
Aug 17, 2024 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
The process was fantastic, had to make the salesman go
back more then he should, I understand negotiating is part of the process, but when someone says the payment they’re willing to pay, don’t come back
back more then he should, I understand negotiating is part of the process, but when someone says the payment they’re willing to pay, don’t come back with a number that’s $400 higher, just to have to come down to where it should started off at to begin with. Other than that it was seamless, they were kind and attentive!
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by FTWTX82
Verified Customer
Verified Customer
Nov 16, 2023 -
Shottenkirk Toyota Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Be sure you are prepared and know what you are doing.
They will take advantage of you otherwise. It was our fault, elderly, retired, unsure, and 10 plus years since we purchased a vehicle. They are a
They will take advantage of you otherwise. It was our fault, elderly, retired, unsure, and 10 plus years since we purchased a vehicle. They are a business and they did make their money off of us. I wish they would have been more helpful in the process. No hard feelings because we believe we did our best and Jaun and Tyler were great!
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by ALICIA.ALLEN1859
Verified Customer
Verified Customer
Oct 31, 2023 -
Shottenkirk Toyota Granbury responded
ALICIA.ALLEN1859, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.
Nov 01, 2023 -
ALICIA.ALLEN1859 responded
I called and although I was told that I could pay the car off in a week, they now tell me it will take the whole month and I will owe about $200 extra on top of the payment. I spoke to Jason, and no one is taking responsibility for having taking advantage of us.
Alexus did a good job of presenting the car, and its
features and communicating what the dealership was offering.
features and communicating what the dealership was offering.
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by JGD53
Verified Customer
Verified Customer
Other Employees Tagged:
Alexus
Oct 03, 2023 -
Shottenkirk Toyota Granbury responded
hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
Our experience was great Tyrone is a kind and
professional man that is aiming to make your dreams come true.
professional man that is aiming to make your dreams come true.
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by bodielee5
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2023 -
Shottenkirk Toyota Granbury responded
bodielee5, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
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