TYLER AKINS
TYLER AKINS at Shottenkirk Toyota Granbury

TYLER AKINS | Page 4

Finance Manager

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.7
57 Reviews
4.7

57 Reviews

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57 Reviews of TYLER AKINS

August 03, 2023

Dealership Rating
Employee Rating

Great service was in and out and a lot of friendly people, thanks for all your help More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 28, 2023

Dealership Rating
Employee Rating

Nice people gave me great deal on my trade in when I had paperwork issues called took care of it well update. Once I get my paperwork back nightmare was charged over $7500 for gap and extended warranty when More

by MOTOCROSSED27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 29, 2023

MOTOCROSSED27 responded

So I found out today that on my truck I traded in I had something called shotenkirk customer care for $2000 that I didn’t ask for wasn’t explain to about or even know I had so now I’m trying to figure out if I can get my money back on that then I was told that a warranty was only going to cost me $17 a month and then I found out that they upped charge me over $7500 for gap and a extended warranty and the salesman promised me that it was only gonna cost $17 a month or the finance manager. I called the company that financed the Jeep and was told how much that 7500 dollars cost me I’m beyond mad I also was told when I bought my Tacoma that if I didn’t buy the gap insurance that the bank wouldn’t finance me and so we needed the truck so I said OK that’s fine so we got the truck. I called the bank to verify everything and I asked them why they would say that they said that was a total lie so I was lied to about that. Also Be careful when you sign your contacts on these don’t be stupid like me and just sign because you’re excited read the fine print because I’ve been screwed three different times now I didn’t even realize I had customer care on my other vehicle. They didn’t even tell me about it and I paid over $100 to get a new key made. Apparently that also was included which nobody told me about im so stupid. Sometimes I need to start reading contracts better be aware. I would not ever ever purchase a vehicle from these people again.

July 25, 2023

Dealership Rating
Employee Rating

Not exactly the most honest. At least the ones I dealt with. Never again! It’s also stupid to have a 15 word minimum on this More

by Kawes
Recommend Dealer
No

Other Employees Tagged: OSCAR BLACK

July 20, 2023

Dealership Rating
Employee Rating

Excellent experience. Thanks for taking the time to work with us on obtaining an awesome car at a great price. More

by EMJOHNSONII
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinoza

July 10, 2023

Dealership Rating
Employee Rating

The worst experience of my life. Making money is all they care about. They even had me finance the car before they even had it on the lot! Said I had to sign before the month is up. More

by Kawes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: OSCAR BLACK

June 30, 2023

Dealership Rating
Employee Rating

I didn’t receive what I thought I was ordering (bells and whistles wise and color of car) and beyond the time frame we had agreed on! Which was the most important to me and what I had expressed over and ove More

by NIKKI.OLIVEREZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Juan Espinoza, Tyronne Wells, Dante

June 28, 2023

Dealership Rating
Employee Rating

Oscar did an amazing job helping us get all of the unnecessary charges off our purchase price More

by js234
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: OSCAR BLACK , Tyronne Wells

June 24, 2023

Dealership Rating
Employee Rating

You advertised the car online for $41,338. I drove 3.5 hours to look at it and found the "new" price to be $47,000 for add-ons I neither asked for nor approved. So now we begin the 'game" of More

by DONALD.TEDROW
Sales Price Transparency
Recommend Dealer
No

June 19, 2023

Dealership Rating
Employee Rating

the air conditioning in the building was great while I was waiting. Garland was great. More

by JERRYFURTICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: CARI SIMPSON, GARLAND ROBINSON , Heath Kidder, Tyronne Wells

June 17, 2023

Dealership Rating
Employee Rating

I had my radio replaced, it was fast and easy. People were great! I was told it would take about 1 1/2 hours to finish the job, but it only took about 1 hour. More

by MGENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Grant

Jun 20, 2023

Shottenkirk Toyota Granbury responded

Thank you MGENGLISH for your kind review. We appreciate your business and look forward to seeing you next time. Shottenkirk Toyota of Granbury

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