Talal Abdel | Page 6

Marcus and Talal were very helpful. I felt the process was very personal and never rushed. I felt the process was very personal and never rushed. More

by gmuresan3 Verified Customer Verified Customer

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Great customer service! Extremely knowledgeable and patient. Really took the time to explain and answer all questions. I HAD ALOT Extremely knowledgeable and patient. Really took the time to explain and answer all questions. I HAD ALOT More

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Very thorough on answering questions and follow-up. on phone calls and in person service on phone calls and in person service More

by luvel19 Verified Customer Verified Customer

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Andrew was great. So was the Andrew from Herrz. Both were first class. First class So was the Andrew from Herrz. Both were first class. First class More

by Asw Verified Customer Verified Customer

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This dealership is professional, clean and well organized. Staff were all happy, educated and eager to assist with any of our needs. organized. Staff were all happy, educated and eager to assist with any of our needs. More

by christina73 Verified Customer Verified Customer

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Professional, answered concerns, and made us feel comfortable. Awesome dealership! Staff top notch! Highly recommend comfortable. Awesome dealership! Staff top notch! Highly recommend More

by Michele L Verified Customer Verified Customer

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i had thought this was a great process, but looking back, it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. 1. I called from the resort and told the sales person I was really interested and was willing to come in and lease if the price was right. He was supposed to call me back, but hours past and nothing! Bad experience and I don't care how busy you are, in a reasonable amount of time, you should call back. 2. Girlfriend convinced me to stop by the dealership on the way back from vacation. I was reluctant, but ended up doing it. Once there, the new sales person was nice. I had an interest in the grey I4, but the sales person spent very little time trying to find it (walking through the lot). Luckily I did find a white one I liked, but that is always my third choice over silver and grey. 3. I liked it enough to say ok this is what I want based on what he had told me were the options in the car. I couldn't look inside, drive it, or open the door (company policy on new cars) 4. I took him at his word that it had all the options I required in a car (coming from a Mercedes EQE+). 5. They sent an Uber once I did the secure payment to hold it and come pick it up. On arrival they did a nice job showing me the features of the car, but the options that I was told were in the "premium plus" package are way different than I imagined and once driving the car, it was noticable right away. 6. Meeting with finance. Very nice person, but what was different about this BMW dealership vs others, including another one they own in Tampa was a bit of a bait and switch. All other dealers had backed the total monthly cost of the lease into the payments (including taxes and fees + down payment). That was NOT the case in Sarasota. Think about it, I'm trapped in Sarasota, Ubered in and I'm told that the price provided didn't include x,y, and z. Not the best situation for me, but I felt trapped. What to do at this point was to unfortunately bite the bullet and just get the darn car. 7. Imagine leasing a I4 with M styling, pretty loaded, but doesn't have any advanced features for cruise control or the navigation doesn't provide actual turning directions. Not much of a navigation and super disappointing with standard cruise control that you can find on a Ford Focus. I like straight forward individuals when doing any kind of business, and I don't feel that service was provided to me at this dealership. I'm disappointed in my decision making and the business practices of the dealership. Shame on us both! More

by Fletch776 Verified Customer Verified Customer

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I had a great experience at BMW of Sarasota. From the time I contacted the dealership to request availability were selling to the final transaction, everything was seamless. Lisa is awesome! She From the time I contacted the dealership to request availability were selling to the final transaction, everything was seamless. Lisa is awesome! She has excellent customer service and was always available whenever I had questions. Talal was great as well and helped to make my purchase transaction smooth and timely. I also want to thank Shawn for his willingness to work out a deal with me. I am loving my BMW X1—it looks very clean, no scratches, no visible marks, low mileage, and an excellent purchase price. More

by swtgapeach91 Verified Customer Verified Customer

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Well run dealership. Great people. Quick and easy to work with. Will buy my next car there also!! Great people. Quick and easy to work with. Will buy my next car there also!! More

by Jared.McLachlan Verified Customer Verified Customer

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Mrs. Wright was an excellent sales advisor.She was a breath of fresh air, operating with integrity and professionalism. She was honest and competent from the beginning to the very end of the process. We breath of fresh air, operating with integrity and professionalism. She was honest and competent from the beginning to the very end of the process. We were so grateful that she was the one spearheading our sale! I had been looking for a vehicle for a while and had been treated and handled in a less than stellar manner. The adage that “people remember how you made the feel” is most applicable! Well done Nay Colleague😁 More

by yvebutler Verified Customer Verified Customer

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