Lisa Valle

Derek is the best advisor. He is conscientious and focused on the correct repair for the issue. He is conscientious and focused on the correct repair for the issue. More

by Roadwarrior Verified Customer Verified Customer

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John the sales manager is arrogant and condescending. Demands customers respect him because of how much volume the dealership does. Has no empathy for customers and working with them. Will gaslight custo Demands customers respect him because of how much volume the dealership does. Has no empathy for customers and working with them. Will gaslight customers to only defend his employees. Talks about how many dealerships the owner has. None of that matters to a customer. They only care about the car they are buying. More

by dfurst1 Verified Customer Verified Customer

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BMW OF Sarasota has been GREAT to work with! Osman Sir , my Salesperson is very responsive, knowledgeable , helpful and personable! This is our second BMW we have bought from him. Mario Picon Osman Sir , my Salesperson is very responsive, knowledgeable , helpful and personable! This is our second BMW we have bought from him. Mario Picone , General Sales Leader , was a pleasure to work with and worked very hard to make this sale work for us. Great personality and knowledge of his BMW dealership. Want to thank both of them for making this a pleasurable experience. BMW of Sarasota have 2 great people on their Team! Also Nike Hefti did a great job with our Financing appointment. More

by cortokar Verified Customer Verified Customer

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Overall experience is very smooth, transparent and efficient. My sale Osman did a great job! efficient. My sale Osman did a great job! More

by zj5603107136 Verified Customer Verified Customer

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Always interested in helping you with understanding the many complex details of the new car. Can’t have better service many complex details of the new car. Can’t have better service More

by TYHICKMAN Verified Customer Verified Customer

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From the beginning of the process to signing and taking possession was an excellent enjoyment the sales associate Bobby was top I got to meet the General Manager Sales Manager and servqce manager all came possession was an excellent enjoyment the sales associate Bobby was top I got to meet the General Manager Sales Manager and servqce manager all came to greet me (I shared my military Aviator pictures F14 aviator 1st campaign gulf war 1990. )Then I meet the finance team manager one of 4 what a great excellent experience…. Hassam from start to end what a complete excellent processes. I'm amazed with the XM technology and it many attributes and HP PWR admiration from the very start! More

by flyboygaryprifti Verified Customer Verified Customer

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Had a great experience with the team. Would recommend this dealer in the future. I needed to be out the door quickly and they made it happen. Would recommend this dealer in the future. I needed to be out the door quickly and they made it happen. More

by rlpayson Verified Customer Verified Customer

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Dealership gave me a buy out of my lease that had $2000 of extra charges I only caught because I checked with another dealer. They claimed an honest mistake. Not sure I believe them. Interaction over t of extra charges I only caught because I checked with another dealer. They claimed an honest mistake. Not sure I believe them. Interaction over the phone was also sloppy. Ultimately went there from convenience. Also we changed from NY to Fl registration. They replaced the Florida plate and left the NY one on the front for me to do. But they did process me efficiently on the day we bought it out More

by doug@theriseclub.com Verified Customer Verified Customer

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It seemed the left hand didn’t know what the right hand was doing. The finance guy didn’t even have my $1000 down payment in the financial disclosure form. I had to call and did receive it back. I was giv was doing. The finance guy didn’t even have my $1000 down payment in the financial disclosure form. I had to call and did receive it back. I was given a lame excuse about putting down a substantial down payment saying because I was from out of state. I could have had chase wire the money at any time but financing it seemed to be very important to your dealership. Then I was given instructions on how to make payments so that the dealership will make interest money on the loan amount I did not need to borrow. I still have not seen anything from the loan establishment on where to make payments to. I’m being told I will be assessed a fee if the car is paid off before the few months that you wanted me to pay on. The car was clean and filled up prior to me taking possession. The front shroud that was sticking out kept popping out all ride home and I had to take it to an infinity dealer. They agreed to take off the shroud and examine the clip bracket for damage. I hope they don’t find remnants of an accident that your car fax didn’t know about. More

by jpdcurly Verified Customer Verified Customer

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It was a great first experience, Lisa is very thoughtful and understanding, responsible and resourceful. Following up on items, and understanding, responsible and resourceful. Following up on items, More

by pinsy Verified Customer Verified Customer

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