Tanner Pitocchelli | Page 19

$149 "diagnostic" fee is for dealership's benefits (to sell me more work) not mine -- they didn't diagnose or explain the actual problem I brought my car in for. When we made the appointment, we were told sell me more work) not mine -- they didn't diagnose or explain the actual problem I brought my car in for. When we made the appointment, we were told we'd have an hour wait but, when we brought the car in, we were told it would be at least 3 hours, so we had to leave the car and come back the next day. During the "diagnosis" call from Tanner Pitocchelli, Mr. Pitocchelli focused only on upselling me *other* work on my car (for a total of $1,280), pressuring me by repeating his recommendation three separate times. He seemed uninterested in explaining *my* problem with the car. More

by ERIC@ERICALBERT.NET Verified Customer Verified Customer

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Tanner was outstanding. Had me in and out quickly and explained everything very clearly to me. Had me in and out quickly and explained everything very clearly to me. More

by jwilson1995 Verified Customer Verified Customer

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excellent customer service! ! Tanner was extremely helpful and helped me with future scheduling as I was going to the Hannover office before moving and will now only go to ! Tanner was extremely helpful and helped me with future scheduling as I was going to the Hannover office before moving and will now only go to More

by jebzen Verified Customer Verified Customer

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Everyone was helpful, and they made the process easy for a first time lessor like me. a first time lessor like me. More

by ginnynaughton Verified Customer Verified Customer

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On the day of my appointment, the weather was extraordinarily hot!! I entered the service area and was immediately serviced with courtesy and patience. Tanner was professional and kind explaini extraordinarily hot!! I entered the service area and was immediately serviced with courtesy and patience. Tanner was professional and kind explaining to me what would be involved in resolving the required service. I received notification that other items needed attention and customer approval. This action delayed the completion of the service, however, all the issues were completed resolved to my satisfaction. It was a long day, but successful More

by RFM42 Verified Customer Verified Customer

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great experience! I has a really easy time getting my car serviced. would highly recommend I has a really easy time getting my car serviced. would highly recommend More

by JFINE33 Verified Customer Verified Customer

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My service took longer than usual, but Tanner kept me informed and took some $ off my bill by way of apology. He was friendly and helpful! informed and took some $ off my bill by way of apology. He was friendly and helpful! More

by JANEANDJOHNROBERTS Verified Customer Verified Customer

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Easy to get to off a main highway. They do have 4 CSR. But they need to all get on the same page. They do have 4 CSR. But they need to all get on the same page. More

by ntbro Verified Customer Verified Customer

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They service department should be clear on whether they will be keeping a vehicle over night for service or not. Plus all services performed on a vehicle should be noted on the customers invoice! I had to will be keeping a vehicle over night for service or not. Plus all services performed on a vehicle should be noted on the customers invoice! I had to call to confirm whether my tire rotation was done. They said yes, but how do I really know for sure. Guess I'll have to chaulk the tires if I go back. More

by CJLEVA57 Verified Customer Verified Customer

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The work took much longer and was much more expensive than I had anticipated. A 4 hour job took more than 2 days. They didn't even look at the car until late in the first day despite my early appointmen than I had anticipated. A 4 hour job took more than 2 days. They didn't even look at the car until late in the first day despite my early appointment time. I will not be returning for service on either of my Subarus. I don't plan to purchase a Subaru again. More

by B.CASSERLY Verified Customer Verified Customer

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