Tara Perri | Page 3

Terrible We went in for routine oil changes and tire rotations on our 2 vehicles and waited 2 hours, which was fine, I was asked if I wanted my alignment fixed We went in for routine oil changes and tire rotations on our 2 vehicles and waited 2 hours, which was fine, I was asked if I wanted my alignment fixed, which didn't happen because they said they didn't have enough time and I'd have to bring it back. We were notified that the lug bolt broke on one of our vehicles, during the tire rotation. We could not take the car home as they needed to order the part. We were promised the vehicle back before Monday morning so my husband could get to work. Not only was the vehicle ready, but the person who promised the vehicle was not even there that day. No one called us until 3:30 that day. My husband had to call off work and lose a day's pay. When we picked up the vehicle, it didn't start and someone had to come out and take a look. A few days later, my husband was driving home from work on the highway, when his wheel fell off. The tow company told him it was more than likely that the bolts were not tightened properly. When I called Toyota to explain how extremely upset and what a dangerous situation he was put into, I was told they would look into it. It has been 2 months and I haven't heard a thing from them. Needless to say, we will never be returning for service after 11 years of being loyal customers. More

by HEATHERL247 Verified Customer Verified Customer

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Toyota of Scranton is fantastic! Their service department is the best I've ever dealt with. They treat you great, keep you updated, and have you in and out efficiently. is the best I've ever dealt with. They treat you great, keep you updated, and have you in and out efficiently. More

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Always satisfied with service. I wait for my car and it is done quickly and comes back clean. Would purchase another Toyota in the future. is done quickly and comes back clean. Would purchase another Toyota in the future. More

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Customer service was excellent and I felt appreciated. Tiffany was excellent in telling me details and giving me updates on my vehicle. Love the customer service. Tiffany was excellent in telling me details and giving me updates on my vehicle. Love the customer service. More

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