Michael Innocent

Shina and Toni are great! I’ve been a customer for over 7 years now! I’ve been a customer for over 7 years now! More

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July 2026 Audi Marietta Experience ⭐☆☆☆☆ (1 Star) My recent experience with Audi Marietta was extremely disappointing and has significantly damaged my confidence in both the dealership and t Star) My recent experience with Audi Marietta was extremely disappointing and has significantly damaged my confidence in both the dealership and the Audi brand. After my Audi experienced a transmission malfunction at 33k miles on the vehicle that left me stranded on I-285, I expected the premium level of customer care that Audi advertises. Instead, I was left sitting on the side of a busy interstate for several hours while waiting for a tow truck. Audi never informed me they could arrange tow for my disabled vehicle, which I now know. I requested roadside assistance through Agero the company USAA contracts through. The tow provider repeatedly delayed the estimated arrival time, and 18 hours later my car arrived at the dealership. Once my vehicle finally arrived, I called repeatedly to verify it was checked in and check the status. There was no upfront discussion about timing at this time or prior to having it towed, nor the extreme backlog of vehicles this dealership has waiting to be diagnosed, or that there was no potential for me to get a loaner vehicle while I wait. Instead, I was strung along for four days before I was finally being told about the 3-4 weeks other vehicles had been waiting. This lack of disclosure prevented me from making a better decision about where to initially tow my car. I purchased an Audi because I believed I was investing in a luxury vehicle backed by exceptional engineering and customer service. Unfortunately, when I needed that support the most, neither the dealership nor the brand lived up to those expectations. Mechanical failures can happen with any manufacturer. What truly defines a luxury brand is how it treats its customers when things go wrong. Word of caution, if you get a factory or warranty covered malfunction you may be deprioritized. In my case, Audi Marietta did eventually let me know that I was deprioritized and failed to provide the level of service and care I expected. After complaining and being notified of the backlog I contacted another Audi dealership in north Atlanta and they said they could get it diagnosed within 24 to 48 hours. I paid to have it towed to the other dealership and have since severed my ties with this dealership. None of the managers responded to or even acknowledged my complaints which I put in writing. While Audi USA responded with an automated email that they have received higher than normal amount of emails which will delay their response to mine. I hope Audi USA and Jim Ellis Audi Marietta take customer concerns more seriously and improve their communication and response times allowing improved decision-making for their customers. Based on my experience and after owning three Audi vehicles, I can no longer recommend an Audi for someone deciding on this brand or another luxury brand. My next purchase will not be an Audi. More

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Tony Muirhead was great and provided a great experience. I am excited with my new Audi! I am excited with my new Audi! More

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The dealership is very warm and welcoming. Everyone there is very knowledgeable about the cars, the way leasing and purchasing work, etc. I have mostly. been able to get clear and concise answ Everyone there is very knowledgeable about the cars, the way leasing and purchasing work, etc. I have mostly. been able to get clear and concise answers whenever I ask a question. I have had two leases and one purchase from them and I have no complaints with either process. More

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