Taylor Black

My experience with Fred Martin service department has always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed wit always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed with the newer vehicle evaluation and quote formats (technician videos and pictures provided), along with the extensive final repair report that is included with the invoice. Overall level of customer service and repair is 5 star! More

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I had a mishap with my vehicle due to a warranty issue with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN service department ,Taylor Black was awesome, Taylor greeted me, welcomed me, and took sincere care with empathy to my situation, I moved from Michigan to Ohio recently, and soon will be looking into a New Vehicle, FRED MARTIN staff and Service Department really cares and it shows you have a new loyal customer for years to come. Thank You Taylor More

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Service department did a great job with repairs on our vehicle and went above and beyond vehicle and went above and beyond More

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I give this dealership a 100/10 for customer service and satisfaction. I didn’t even buy my most recent vehicle from here, but they still didn’t disappoint. Taylor in the service department didn’t waste any satisfaction. I didn’t even buy my most recent vehicle from here, but they still didn’t disappoint. Taylor in the service department didn’t waste any time helping get my jeep wrangler in as soon as possible. He even went above and beyond to get things situated with my warranty coverage. He kept me posted along the way and the service technician that worked on my car even sent me a video introducing himself and going into detail about the issue with my jeep. I never had to call around once to find out when it would be ready. No matter what dealership you buy your car from, if you need repairs, I would strongly recommend Fred Martin Jeep Dodge and Ram. Their professionalism and sense of urgency is phenomenal. I only wish I had brought my Jeep from Fred Martin instead. Thank you so much Taylor and the master service technician Josh for making things easier, and making my jeep run like it should now. More

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Very happy with the service, the video and the description of the repairs needed was an excellent service. I had to have at least 7 repairs done and all were great and they were honest about all m description of the repairs needed was an excellent service. I had to have at least 7 repairs done and all were great and they were honest about all my questions. Jimmy and Scott were great to work with. I also bought this SUV from here 2 years ago and it has driven like a dream More

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They were very helpful and kept me informed as to what was going on with the car. was going on with the car. More

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Taylor did a great job during my service appointment. He was very professional. I will definitely come back in the future for other service. He was very professional. I will definitely come back in the future for other service. More

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Incompetent. They have a serious case of lack of communication. one hand doesn't know what the other hand is doing. They have a serious case of lack of communication. one hand doesn't know what the other hand is doing. More

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Had my car at a different dealership 3x to correct and issue and it was not corrected. Fred Martin diagnosed the problem and had a game plan to fix it within two hours of my car being on site. Will only u issue and it was not corrected. Fred Martin diagnosed the problem and had a game plan to fix it within two hours of my car being on site. Will only use Fred Martin for service of our cars going forward. More

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Very helpful and pleasant. Got me into the service department right away and fixed the problem. Got me into the service department right away and fixed the problem. More

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