Worst experience ever.. we bought a used truck in June and July the truck completely locked up and broke down. We had it towed from Sumner WA, back to ellensburg that night (Saturday night). University auto did not call me until Tuesday to ask what was wrong. They fixed it after a week and a half of it being at the shop when a technician called my husband and stated it was going to be $160. As we bought this one month ago I called and asked to speak with the supervisor. The maintenance supervisor said I’d have to take to the dealer side if I didn’t want to pay the bill. I received no apology for my troubles. When we FINALLY got our car back my husband didn’t even make it 5 miles when it broke down again. We than had to have it towed back to university auto. This time they had the truck for the ENTIRE month of August. We didn’t receive an apology until last week and it was by a tech not Even a supervisor. So we go and pick the truck up today and there was no oil in the truck. We couldn’t even drive it home. The supervisor was rude and not helpful. The truck is not fixed and the staff members have not tried to fix this situation.
We were not offered a loaner car nor an apology. Save your time & NEVER GO HERE.
"I got took"
The dealer university auto sold me a truck with major problems, so the sales person lied through his teeth to unload this dodge truck, i gave yhem a perfect running truck with no issues.
"Out with the old, in with the new"
Needed a new car after having so many problems with the other one. I told Taylor what I wanted in a new car, ane he listened. Taylor was polite, honest, and had a decent knowledge about the questions I had. He seemed very committed to finding me the car that I wanted. My eyes were set on the Avenger they had, and after a brief key mishap that Johnny helped us out with, I was sold.
Other Employees Tagged:
Little Johnny Bartlett
We gave the sales staff an almost impossible goal for price, year, and mileage. Taylor found us the right truck in 2 days with no pressure. By far the best auto shopping experience we’ve had.