Ted Krupinsky | Page 42

Friendly & Upbeat It was a pleasure dealing with "Ted" at the service center - especially so early in the morning. He was professional and personable at the same time. It was a pleasure dealing with "Ted" at the service center - especially so early in the morning. He was professional and personable at the same time. He knew all the answers and was helpful in getting me a shuttle to my place of employment in a timely manner. More

by LESLIE6 Verified Customer Verified Customer

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Very Impressive Service Department * Ted Krupinsky is my service representative. He is a very knowledgable, attentive, genuine, professional, courteous, an excellent communicator and ho * Ted Krupinsky is my service representative. He is a very knowledgable, attentive, genuine, professional, courteous, an excellent communicator and honest man. * The fresh baked cookies that sweet Mandy (not sure of the name but I recall she had short blonde hair, wore eyeglasses, and had a shoulder tattoo) puts out twice per day in the lobby for the dealership customers are heavenly. * Receptionist/front desk admins were friendly and attentive. * Car rental representative was friendly and attentive. * Hugo Mendez also helped me. He was friendly and courteous. * Brian Bassa worked on my car. My mind is at peace knowing a Master Mechanic / Shop Lead worked on my car. I highly recommend the service department at Manly Honda in Santa Rosa, CA 95407 More

by Verified Highly Satisfied Customer Verified Customer Verified Customer

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Four check engine lights came on When my engine lights came on they asked me to bring in my car, same day. My go to person was Ted and he was absolutely amazing! Ted got me into a ren When my engine lights came on they asked me to bring in my car, same day. My go to person was Ted and he was absolutely amazing! Ted got me into a rental with no hassle and that's great since I have to kids under two. Ted explained everything that was wrong with my car, so I could understand it. He also, stated my husband can call or email him if he had anymore questions. Thanks a million! More

by ELENAFULWIDER34 Verified Customer Verified Customer

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Fantastic team, Great car Manly Honda is by far the best car dealership I've ever encountered. First of all, the sales and support staff function smoothly as a team. Several Manly Honda is by far the best car dealership I've ever encountered. First of all, the sales and support staff function smoothly as a team. Several people worked in concert to help me select and purchase my beautiful Honda Fit. Secondly, everything was above-board. No deception or manipulative sales tactics. Third, the car is in beautiful shape. After the purchase, I asked my regular mechanic to do a 57-point vehicle inspection. He confirmed what I already felt, that everything is in perfect condition. Finally, the team made this a pleasant, fun and relaxing experience. I highly recommend each staff member who helped me, starting with Tom Haidet, Chris Fleming, Dave Sambad in Finance, "Hawaiian Mike" Warren, Ted Krupinski, who programmed an extra back-up key without charge; and Patrick Channing in Parts, who referred me to a car cover resource. When I got home, I noticed that Hondas are parked all around me - My neighbors smiled and nodded in approval of my beautiful car, praising Manly Honda as an honest and wonderful car dealership. Thank you for a fantastic experience! More

by BYMR Verified Customer Verified Customer

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175,000 mile service for my 2001 Honda CRV I have always taken my cars to the Honda Dealership for service and Manly Honda is outstanding. Service there is always prompt, courteous, honest and I have always taken my cars to the Honda Dealership for service and Manly Honda is outstanding. Service there is always prompt, courteous, honest and reliable. And of all the service reps I have had the pleasure of working with, Ted Krupinsky is the rock star! He is warm and friendly, knowledgeable and candid and will ALWAYS work with you to make sure that your car is happy and healthy in the most economical way possible. As long as I own this car I will definitely bring it to Honda for service with Ted! More

by SIERRASUZ14 Verified Customer Verified Customer

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Diagnostic service Bill communicates extremely well about solutions and service, while being knowledgeable about Honda products. He listens to his customers and is pe Bill communicates extremely well about solutions and service, while being knowledgeable about Honda products. He listens to his customers and is personable and has great integrity. Quality of service is also very good. More

by Michael Verified Customer Verified Customer

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Title I feel that I can trust Ted, unlike almost all mechanics I have dealt with. It goes a long way. Please give him a raise I feel that I can trust Ted, unlike almost all mechanics I have dealt with. It goes a long way. Please give him a raise More

by Reviewer_T Verified Customer Verified Customer

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Service was done right away. Employees are friendly, respectful and professional. The service was done in less than the time they say would be required. I stayed in the waiting ro Employees are friendly, respectful and professional. The service was done in less than the time they say would be required. I stayed in the waiting room, and employees went there to tell me that the car was ready. More

by YVMARTINEZ1661 Verified Customer Verified Customer

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I love the car, did not love the experience. **updated** Started my experience online with Mark, he responded quickly and answered all my questions. I arranged a meeting at the dealership and drove the almos Started my experience online with Mark, he responded quickly and answered all my questions. I arranged a meeting at the dealership and drove the almost 2 hours to get there. However, Mark was not there and directed me to Mike. In the showroom met with Mike, I informed him of the car i was interested in and he sent us into the large lot to find it while he dealt with another customer. Once we located the car he got the keys and pulled it up to us. I sat in the back seat while my partner drove the car. All Mike talked about the entire ride was how the car was well taken care of. Once back at the lot we looked over the car again, there were blemishes on the dashboard and in the hatch. We were then greeted by a detail guy (didnt catch his name) he was overly helpful and fixed the issues. Mike kept asking us to sign the papers and we had to tell him a few times that we needed to discuss it among ourselves as it was not quite the price we were looking for. Once we decided to purchase the car he then criticized us for wanting to get a better deal. He stated that car dealers "aren't what they used to be and wheeling and dealing isnt how it is done now". We were paying in cash so had to wait for finance to process the information. We waited for 2 hours in the lobby. Finally we met with Steve in finance. In and out in 5 minutes,. No hassle, nice guy. Made the deal to pay in full in the next 10 days so we could get a bank issued check and then the finance option would be cancelled. He then gave me the survey card with his business card. I was more than willing to write a great review as he was the best thing about this experience so far. So then back to Mike to get the car. He again pulled the car up to us. He asked me if I received the survey card. I showed him that I did and he grabbed it from me and said he was going to staple his business card to it. When he came back with the survey card I noticed that he had ripped Steve's card off of it. What a sleaze bag. And then we were off for the long drive back home. 3 days letter got numerous phone calls from the 'finance department' asking where the payment was. I informed them 4 times that I would be in on Saturday (as it was a long drive and we were going to spend the day at nearby attractions in order to get the most out of the day). The representative i spoke with was rude and said that 'i better be there on Saturday' I asked for their name and they said 'see you on Saturday'. So come 4 days into having the car and it is making an awful noise on start up. Call the dealership and inform them of the issue. They said they would look at it on Saturday, Saturday they inform me that they want to do a cold start on the car and that i should drop it off. They did not have a loaner vehicle for me so i had to schedule a drop off for the following week. But again there wasn't a loaner car. So we had to drive 2 cars to drop off the Cr-v for the night so it could be cold started in the morning. Ted in service was great. Explained everything, called promptly, No issues at all. Overall Ted and Steve were great. I could do without dealing with Mike again. 6/26/17 Update: I have barely owned the car a month and it has spent more time being repaired than driven! 1 week after purchase had a tire blow out. 2 weeks after purchase had the experienced detailed above. Update to now: the engine started making a horrid noise, called Manly honda and they wanted me to drive the 1.5 hour drive for them to look at it again. I informed them for safety reasons i would not and the work needed to be authorized in my home town. The car has now been in the shop 5 days repairing the timing chain. Havnt heard back from Manly that they will cover the entire costs. Soooo, this car is supposed to have a 100 and whatever point inspecition....I guess they forgot a few of the major points. I am beyond pissed!! If i could rate less than 1 star I would. More

by kvb Verified Customer Verified Customer

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I will be back Jess was great. He took care of me in a timely matter. Answering all my questions. I will be back to buy tires soon. Thank you. Rick Jess was great. He took care of me in a timely matter. Answering all my questions. I will be back to buy tires soon. Thank you. Rick More

by MajorBarnes Verified Customer Verified Customer

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