Teddy Castelo | Page 4

Zero integrity at this dealership; they absolutely refuse to honor advertised prices. They have 9 new 2025 Telluride SX Prestige X-line models on their website, 7 of which offer dealer discounts of $8300 or to honor advertised prices. They have 9 new 2025 Telluride SX Prestige X-line models on their website, 7 of which offer dealer discounts of $8300 or more, plus an additional $1000 'instant savings'. They also offer an additional $1500 discount if you finance the vehicle, and an additional $500 discount if you are in the military. So based on the MSRP shown and the advertised discounts, you would have $9300 off MSRP if you paid cash and were not military, or $11,300 off if you were both military and financing the car. I emailed them inquiring about 2 of the cars, willing to pay the full advertised price (without the military or financing bonus, as I do not qualify for those) and asked for an out-the-door quote with taxes and fees included. They quoted me a starting price of $2000 ABOVE MSRP, meaning $11,300 ABOVE the advertised price. I sent them a screenshot of the advertised price, and they absolutely refused to honor the advertised price. Complete bait and switch and demonstration of an absolute lack of integrity. Will be reporting to the Florida Attorney General and filing a complaint with the Better Business Bureau. STAY AWAY! More

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There are a lot of Kias to pick from as this place is huge. Told them what we were looking for, then whittled it down to a couple models. After negotiating a price we could work with, we owned a new 2026 huge. Told them what we were looking for, then whittled it down to a couple models. After negotiating a price we could work with, we owned a new 2026 Kia Sportage! More

by boxerproperty Verified Customer Verified Customer

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Tony, our salesman was very friendly and efficient, showed us the entire building, and was polite, we were happy working with him. Financial dept needs to actually show the price, tags, registration-- showed us the entire building, and was polite, we were happy working with him. Financial dept needs to actually show the price, tags, registration--the total breakdown of cost, and the "extras" tag, title, etc. of the vehicle, not just scan each page of the screen telling you to initial or sign here. I was given a small "key" the financial man said had "all my paperwork" but still would've been nice to see it while signing everything. And when asked about the GAP, which I declined, the financial guy definitely showed his disapproval of MY choice. This car was a 1 previous owner, but smelled horrible of cigarette smoke. Couldn't smell during test drive as AC was blowing but sure did after we got it home. That was not a very good thing and it really upset me as I've never been a smoker and had to pay to use a optimizer to try and remove that smell. More

by stephslittlescrt Verified Customer Verified Customer

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I love the customer service, fast result and patient, kind and professional, full satisfaction every day kind and professional, full satisfaction every day More

by ffanfanr509 Verified Customer Verified Customer

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Rachel was very patient and helpful. I'd buy another car there. We drove home in our new Kia! I'd buy another car there. We drove home in our new Kia! More

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Bruno es lo mejor que hay como vendedor . Una atencion de primera calidad. Lo recomiendo 💯 Una atencion de primera calidad. Lo recomiendo 💯 More

by Fidel Martinez Verified Customer Verified Customer

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Ted worked with me to get the deal done. My wife loves the car and if we are in the market again we would not hesitate to purchase from port charlotte kia again. My wife loves the car and if we are in the market again we would not hesitate to purchase from port charlotte kia again. More

by chuck300x11 Verified Customer Verified Customer

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Sales rep Ted Castillo was amazing. General manager Alex was extremely unprofessional and the reason I hesitate to recommend anyone. The other sales manager and Zack in Finance were a General manager Alex was extremely unprofessional and the reason I hesitate to recommend anyone. The other sales manager and Zack in Finance were a pleasure to work with. I did reach out to Morgan Auto group regarding our issue, received a quick response that it would be looked into, but no follow up since our initial call, which was discouraging. More

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Our salesman Ted continues to delivering to our expectations and beyond. The finance person Zackery was also very well versed. Explained each process and possible other aspects. Finance also is als expectations and beyond. The finance person Zackery was also very well versed. Explained each process and possible other aspects. Finance also is also Up to date with technology, which also lessens endless paper for your take home package. The person who helped us with our insurance transfer, I believe her name was Stephanie was so knowledgeable which made the transition smooth. At the end of our sales process we can not say enough about the staff at Kia Port Charlotte. They are all warm and welcoming, making you feel relaxed throughout the process. They will continue to have our loyalty. More

by Ginahnarita Verified Customer Verified Customer

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Our experience with Kia was highly successful. Initially, we were somewhat apprehensive when we visited to inquire about two cars we had seen online, and the sales team informed us that one of the Initially, we were somewhat apprehensive when we visited to inquire about two cars we had seen online, and the sales team informed us that one of them had been sold and was no longer in stock. However, by the end of our visit, we ultimately ended up purchasing the very car that we were initially told was sold. As a result, our expectations underwent a significant shift from the beginning to the end of our visit, due to the conflicting information provided. Although we do not appreciate being misled, we are ultimately 100% pleased and grateful that we were able to negotiate a purchase that met our requirements, including the monthly payment amount we were seeking. At the end of the day, we expect 100% honesty and transparency, and we appreciate that you were willing to work with us to achieve a mutually beneficial outcome, despite the initial miscommunication. More

by Alex Shisler Verified Customer Verified Customer

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