Teresa Wilson
Teresa Wilson at Germain Toyota of Columbus

Teresa Wilson | Page 13

Service Director

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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4.8
172 Reviews

Hi, I’m Teresa Wilson Assistant Service Manager here at Germain Toyota of Columbus. I started in the automotive industry in 1995 and joined Germain in 1998. Having been with Germain for so many years I am Toyota Certified and I believe in treating every customer as if they are a member of my family. Born and raised in Pickerington, OH I’m a graduate of Pickerington High School. My husband Derek and I have a beautiful daughter Mackenzie. In my free time, I enjoy shopping, reading and spending time with my family. If I were a superhero, of course, it would be Wonder Woman! My most played song on my playlist is Believer by Imagine Dragons which is a favorite to listen to in my preferred vacation spot Cancun Mexico. Cancun is so relaxing and beautiful it’s nice to kick back and just drift away to the music. Since I have owned three Rav4’s I’d have to say it’s my chosen Toyota. They are comfortable and a great family vehicle.

4.8

172 Reviews

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172 Reviews of Teresa Wilson

March 06, 2019

Dealership Rating
Employee Rating

Just okay This visit was ok. I’ve had a lot of issues with my last 4 service visits. One being a service I paid for but was never performed. That problem was w More

by Rye105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: AJ Castin , Billy Blanton

Mar 08, 2019

Germain Toyota of Columbus responded

We are sorry to hear that you have concerns with our dealership and the service you received. Our Director of Customer Experience Veronica Azzalina is more than happy to discuss any concerns you have directly with you. Please give her a call at 614-868-0300 at your earliest convenience. Best Regards, Rich Newsome General Manager

March 06, 2019

Dealership Rating
Employee Rating

5,000 mile service. The visit was a good experience. I was met in a timely manner by a polite service manager, Teresa Wilson. The work was finished quickly. More

by ROBBMOORE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 07, 2019

Germain Toyota of Columbus responded

Thank you for letting us know Teresa and our team provided you with quality and efficient service. Best Regards, Rich Newsome General Manager

March 05, 2019

Dealership Rating

Service Had brakes, oil change, and air bag recall service performed. Everything done to my satisfaction for I have not had a bad experience from Germain More

by PAWNEEROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2019

Germain Toyota of Columbus responded

We thank you for your continued business and kind words. Best Regards, Rich Newsome General Manager

February 27, 2019

Dealership Rating
Employee Rating

Very friendly staff I have always brought my Toyota back here to Germain for service. I live one hour and 40 minutes away, but I make the trip because it is worth it. I More

by Prius16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 27, 2019

Germain Toyota of Columbus responded

Your dedication and loyalty to our dealership mean the world to us. We truly value your business and thank you for making the trip to allow our team the opportunity to provide you with a quality Germain experience. Best Regards, Rich Newsome General Manager

February 26, 2019

Dealership Rating
Employee Rating

That service writer was GREAT The guy knew all about my car. He knew the in and out of it. I could have asked for a more knowledgeable individual. Teresa the lane manager also did More

by CHUCKHESSEL88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Blanton, Chuck Hessel

Feb 27, 2019

Germain Toyota of Columbus responded

Our staff is dedicated to working as a team to ensure the complete satisfaction of our guests. We appreciate the positive feedback. Best Regards, Rich Newsome General Manager

February 26, 2019

Dealership Rating
Employee Rating

Oil change The service was excellent and convenient and price was great and will be back for the next service in about 6 months, keep up the good work More

by PACKMAN1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Marasek

Feb 27, 2019

Germain Toyota of Columbus responded

Thank you for the kind words about your experience. See you in about 6 months. Best Regards, Rich Newsome General Manager

August 30, 2018

Dealership Rating
Employee Rating

Love my RAV4 Although I did have to return to Germain Toyota the next day because there was vibration with the wheels and they needed to be balanced Brandon helped More

by Merri 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cody Close, Brandon Copley, Demetrius Davis

Sep 04, 2018

Germain Toyota of Columbus responded

We apologize you had to make a return trip. Our team is glad you allowed us the opportunity to address your concern. Thank you for your business. Best Regards, Rich Newsome General Manager

May 09, 2018

Dealership Rating
Employee Rating

Great work The person that took care of me when I walked through the door was very busy and told me he would be right with me and he was! Easy in and out. Went t More

by JFHALL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Blanton, Tracy Goleman, Chuck Hessel, Janet Kauer, Hope Liszt, McKenzie McGuire, Germain Toyota Service Team

May 10, 2018

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your service needs. See you next visit. Best Regards, Rich Newsome General Manager

May 09, 2018

Dealership Rating
Employee Rating

Excellent Service Department Germain’s Service Department is simply out excellent and has been my first choice for many years. I have been a customer for over 20 years and am plea More

by JOHNTCOLSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lincoln Elston , Austin Germain, Omar Jackson, Germain Toyota Service Team

May 10, 2018

Germain Toyota of Columbus responded

We thank you for your continued business and positive comments. Your dedication to our dealership has not gone unnoticed. Best Regards, Rich Newsome General Manager

May 08, 2018

Dealership Rating

My experience I had a good experience with my appointment. I wish that when you wash the cars that there was a way that the cars could be dried. More

by BUNCH43205
Recommend Dealer
Yes

Other Employees Tagged: Billy Blanton, Chuck Hessel

May 10, 2018

Germain Toyota of Columbus responded

Thank you for your business and feedback regarding the car wash. Best Regards, Rich Newsome General Manager

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