Teresa Wilson | Page 16

excellent service experience Excellent Service Experience, easy to set appointment, friendly service advisor that is really concerned about my vehicle. Explained what I needed an Excellent Service Experience, easy to set appointment, friendly service advisor that is really concerned about my vehicle. Explained what I needed and did not try and sell me other services I didn't need. Truck was done when they said it would be, service advisor kept me informed through the entire process, very competitive pricing. More

by coreydrose54 Verified Customer Verified Customer

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First new car service I took my new RAV4 in for the first 6 month check up. They did not change oil as I only have 2,500 miles on it. They said it would take an hour but we I took my new RAV4 in for the first 6 month check up. They did not change oil as I only have 2,500 miles on it. They said it would take an hour but went to 90 minutes. However, they were very Apologic for the delay and gave me a coupon for a free mini detail to use in the future. Very nice of them. More

by CCCEBIRD Verified Customer Verified Customer

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Excellent Service Quick, efficient Service. Very polite and helpful service personnel. I would recommend their service to any Toyota owners. I never have to wait over l Quick, efficient Service. Very polite and helpful service personnel. I would recommend their service to any Toyota owners. I never have to wait over long and I am kept informed of progress More

by sarasota862 Verified Customer Verified Customer

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Friendly, very helpful Teresa was very friendly and took care of my needs very professionally. I will ask for her whenever I return for any future service appointments. Teresa was very friendly and took care of my needs very professionally. I will ask for her whenever I return for any future service appointments. More

by SEMOX800 Verified Customer Verified Customer

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The best preparation for tomorrow. Customer service begins with the entranceway this begins the best preparation for tomorrow doings todays work superbly well .The service desk is just Customer service begins with the entranceway this begins the best preparation for tomorrow doings todays work superbly well .The service desk is just a desk but with qualified and exceptional employees they become a vital key for success and make the dealership a 5 star plus service center. Teresa Wilson and Tracey Goleman are excellent service employees from the entrance greet with a smile to the service write up and the explanation of the 5 star service that that was performed. More

by GEORGE3906 Verified Customer Verified Customer

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10000 mile service My Service was completed quicker than I had anticipated. I requested my car be washed and they complied.. The waiting area waiting clean and comfort My Service was completed quicker than I had anticipated. I requested my car be washed and they complied.. The waiting area waiting clean and comfortable. More

by CSSPANGLER Verified Customer Verified Customer

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Outstanding Service I have used Germain Toyota's Service Center for years to perform routine maintenance on my Toyota cars. I say routine maintenance because that's all t I have used Germain Toyota's Service Center for years to perform routine maintenance on my Toyota cars. I say routine maintenance because that's all they have ever needed! The level of service the Germain Team provides is fantastic. I have worked with Tracy and Teresa primarily and both are exceptional associates. They explain what they are going to have performed and fulfill their promise delivering my cars right on time. I believe they are open, honest, and offer the best price. What more can you ask for! More

by STAN_BOWEN Verified Customer Verified Customer

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Spot On! No appointment made, but got right in. Service Manger addressed me by my name. Service done, car washed wiper blades adjusted(s m knew without my ask No appointment made, but got right in. Service Manger addressed me by my name. Service done, car washed wiper blades adjusted(s m knew without my asking).. I left smiling—I’ll be back! More

by MGHUNLEY Verified Customer Verified Customer

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Everything completed in a timely manner I brought my 2016 Sienna in for the 30,000 mile service. Always like to keep maintenance up to date. Also, had a rattle in the driver side window. The I brought my 2016 Sienna in for the 30,000 mile service. Always like to keep maintenance up to date. Also, had a rattle in the driver side window. They took off the door panel, found the problem and eliminated the noise. There was no charge for this as it was still under warranty. Very pleased. More

by Roger Simons Verified Customer Verified Customer

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Check under body and fix turn signal Ran over a metal rod sticking out of a parking block. Pulled under body plastic shield loose and ripped wire connector to left turn signal and broke b Ran over a metal rod sticking out of a parking block. Pulled under body plastic shield loose and ripped wire connector to left turn signal and broke bulb. Customer service got me in the same day I called. Teresa Wilson took my info at dealership and got my car into service. She understood what happened and had the lower plastic shield adjusted and re-installed at no cost. My left turn signal connector was rewired into existing harness and the broken turn signal bulb was replaced at a reasonable cost. I'm one of those quys that love their car and always want it in tip top running order. I really appreciated the super fast and experienced service I recieved from Germain Toyota. More

by CBX8741 Verified Customer Verified Customer

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