Teresa Wilson
Teresa Wilson at Germain Toyota of Columbus

Teresa Wilson | Page 6

Service Director

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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4.6
171 Reviews

Hi, I’m Teresa Wilson Assistant Service Manager here at Germain Toyota of Columbus. I started in the automotive industry in 1995 and joined Germain in 1998. Having been with Germain for so many years I am Toyota Certified and I believe in treating every customer as if they are a member of my family. Born and raised in Pickerington, OH I’m a graduate of Pickerington High School. My husband Derek and I have a beautiful daughter Mackenzie. In my free time, I enjoy shopping, reading and spending time with my family. If I were a superhero, of course, it would be Wonder Woman! My most played song on my playlist is Believer by Imagine Dragons which is a favorite to listen to in my preferred vacation spot Cancun Mexico. Cancun is so relaxing and beautiful it’s nice to kick back and just drift away to the music. Since I have owned three Rav4’s I’d have to say it’s my chosen Toyota. They are comfortable and a great family vehicle.

4.6

171 Reviews

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171 Reviews of Teresa Wilson

October 07, 2020

Dealership Rating
Employee Rating

The work was done on a timely basis and the technician was very courteous!! My car was not washed the last two times it was in due to COVID. More

by vswartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2020

Germain Toyota of Columbus responded

We appreciate your business and for providing us with this feedback that allows us to better serve our guests going forward. Best Regards, Rich Newsome General Manager

September 25, 2020

Dealership Rating
Employee Rating

GERMAIN TOYOTA is TOPS!! The people that I have worked with have always treated me with respect and Professionalism!! I like the clean environment that surrounds me! Lucy Green and Buddy Travis keep me c More

by JMONFORD813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luci Green, Asher Puri , Demetrius Davis, Aaron Goodman, Kaleb Murray, Ashiqur Rahman, Quinton Stewart, Buddy Travis

Sep 28, 2020

Germain Toyota of Columbus responded

Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We are happy to know that our team has earned your loyalty and that Lucy and Buddy continually provide you an ultimate guest experience that keeps you coming back. We look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

September 21, 2020

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Mrs Teresa Wilson greeted me with a smile and with respect. She and the technician who worked on my car got me in and out in good time. I appreciated that. Thank you for the great service. Kawanis B More

by B_KAWANIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2020

Germain Toyota of Columbus responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Rich Newsome General Manager

September 18, 2020

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Employee Rating

Wonderful and informative staff! Always friendly and answers questions. Very efficient! Easy to work out details and explain everything that my car needed it was ok More

by KATHLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: AJ Castin

Sep 21, 2020

Germain Toyota of Columbus responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Toyota. We hope you have a great day! Best Regards, Rich Newsome General Manager

September 17, 2020

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Employee Rating

My service advisor Teresa is the best. She keeps me informed of the status as I was waiting and I was very satisfied with the service and I was quickly on my way. More

by FOURWINNS21OB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Blanton, Janet Kauer

Sep 18, 2020

Germain Toyota of Columbus responded

Thank you for sharing such positive feedback about your experiences with Teresa. We are fortunate to have her as a member of our team as her dedication to customer satisfaction is exceptional. Best Regards, Rich Newsome General Manager

September 15, 2020

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Employee Rating

It was not a good one , generally I am used to some one talking to me about my car since it was my first X More

by Donfosto1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 29, 2020

Germain Toyota of Columbus responded

We are disappointed that we let you down on this visit. We apologize that your visit was not the quality experience you have come to expect. Please contact our Director of Customer Experience David Taynor at dtaynor@germainmotorco.com as he would like to discuss your visit with you and how we may learn and improve going forward. Best Regards, Rich Newsome General Manager

September 08, 2020

Dealership Rating
Employee Rating

Fast turnaround. Teresa made sure I was covered with scheduled maintenance services. Teresa kept me updated via email and phone about status of my vehicle. More

by DCLARK2171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Germain Toyota of Columbus responded

We thank you for sharing your positive experience with Teresa as well as for your business. Best Regards, Rich Newsome General Manager

August 13, 2020

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Employee Rating

Teresa Wilson is an Assistant Service Manager Rock Star. I have worked with her for many years and she never fails to see that my vehicle is correctly maintained and that I am satisfied. More

by john5
Recommend Dealer
Yes
Aug 14, 2020

Germain Toyota of Columbus responded

Thank you for sharing your overall satisfaction with Teresa. We are thrilled to know that she continually provides you with a quality Germain experience. See you next time. Best Regards, Rich Newsome General Manager

July 24, 2020

Dealership Rating
Employee Rating

I was having trouble getting my recall scheduled. I was getting a lot of run around until I spoke with Jake and Theresa. Great help More

by bigface156
Recommend Dealer
Yes

Other Employees Tagged: Jake

Jul 27, 2020

Germain Toyota of Columbus responded

We apologize for any inconvenience and are happy to know that Jake and Teresa took great care of you. Best Regards, Rich Newsome General Manager

July 21, 2020

Dealership Rating
Employee Rating

We had oil change and tire rotation. Both were done in a good and timely manner. Bought truck back for recall and it was finished in day and one half. Paid bill, thanked Teresa and drove home. More

by RICHARD MARSH
Recommend Dealer
Yes
Jul 22, 2020

Germain Toyota of Columbus responded

Your overall satisfaction is our ultimate goal. We are happy to know your visit with Teresa and our service team was efficient and a 5-star experience. Best Regards, Rich Newsome General Manager

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