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Teresa Wilson
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Teresa Wilson | Page 6
Assistant Service Manager
Germain Toyota of Columbus
5711 Scarborough Blvd
Columbus, OH 43232
161 Reviews
Hi, I’m Teresa Wilson Assistant Service Manager here at Germain Toyota of Columbus. I started in the automotive industry in 1995 and joined Germain in 1998. Having been with Germain for so many years I am Toyota Certified and I believe in treating every customer as if they are a member of my family. Born and raised in Pickerington, OH I’m a graduate of Pickerington High School. My husband Derek and I have a beautiful daughter Mackenzie. In my free time, I enjoy shopping, reading and spending time with my family. If I were a superhero, of course, it would be Wonder Woman! My most played song on my playlist is Believer by Imagine Dragons which is a favorite to listen to in my preferred vacation spot Cancun Mexico. Cancun is so relaxing and beautiful it’s nice to kick back and just drift away to the music. Since I have owned three Rav4’s I’d have to say it’s my chosen Toyota. They are comfortable and a great family vehicle.
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161 Reviews of Teresa Wilson
Verified Customer
Helpful 
July 08, 2020
My Prius was in your shop for a week for the hazard lights that wouldn’t turn off! Your service was short and rude.After waiting for approximately two hours.Therisa said the switch was bad at cost of lights that wouldn’t turn off! Your service was short and rude.After waiting for approximately two hours.Therisa said the switch was bad at cost of 420.$ after another two hr. She told me It didn’t foxy. fix the problem She said the wiring. was bad and they had to remove the dash at labor cost minimum of 620$ as they to trace miles of wiring to check.Therisa said. the service would call when. H. they found the Problem and how to fix it Billy call on Friday. said they found a bad module at cost of 1200.$and with labor the total would be 2500.$ I asked why so much Much he had lots of labor hrs. I asked if the switch was bad. he said yes. That total didn’t. include 387.$ I already paid for the “bad” Switch.So what. thought was a simple problem. cost almost 3000.$ Billy it Should be ready Monday. I hadn’t heard from anyone by Tuesday so I. Called Therisa and she said it. was ready. I paid and looked. at my invoice and no where did show they replaced the module.or switch! I noticed the mileage didn’t match the. Mileage out on the odometer My car had been driven almost 20 miles by someone in your service department.I think Germaine has taken advantage of Me and way over charged me. Me. I left a message for. Billy to return my call He never called me back to answer my questions More
by John Gartrell
Other Employees Tagged: Billy Blanton
July 07, 2020
The customer service was wonderful helpful, answered all The customer service was wonderful helpful, answered all my questions about my car, timely manner when I came to the shop! Explained y me in detail w The customer service was wonderful helpful, answered all my questions about my car, timely manner when I came to the shop! Explained y me in detail what my needed! I would recommend Germain dealership to anyone who is interested in buying a car! Mrs Teresa Wilson was awesome caring and understanding ❤️ More
by kristiebrown71@gmail.com
July 01, 2020
The service department did very well and on a very timely basis. Ms Wilson was very helpful and made sure the recall on the fuel pump, and was ordered for replacement and told me she would call when it arriv basis. Ms Wilson was very helpful and made sure the recall on the fuel pump, and was ordered for replacement and told me she would call when it arrived. More
by DAVIDSW55
June 29, 2020
Great service as always! Personnel is always friendly and efficient and the service is always done correctly and quickly. Never had a bad experience at Germaine! and efficient and the service is always done correctly and quickly. Never had a bad experience at Germaine! More
by G_VERDE
June 28, 2020
I like this dealership and service center because it is comfortable. Bathroom is always clean, service staff are personable and always let me know what repairs are needed and the costs. comfortable. Bathroom is always clean, service staff are personable and always let me know what repairs are needed and the costs. More
by KEEPERCLOWN
June 28, 2020
Always Dependable and Professional I have bought Toyota Corollas and Prius from Germain for about 40 years. They always provide excellent customer service. If something has gone wrong I have bought Toyota Corollas and Prius from Germain for about 40 years. They always provide excellent customer service. If something has gone wrong, which has happened only three times in 40 years, they are quick to respond and make it right. More
by SCOTTER645
Other Employees Tagged: AJ Castin , Meredith Davis, Melinda Thompson
June 27, 2020
Great service. Short time. To complete service. Excellant follow up. I like the follow up on service has been completed. Would recommend this dealer. We have Ben going for 25 years follow up. I like the follow up on service has been completed. Would recommend this dealer. We have Ben going for 25 years More
by gglass21
Other Employees Tagged: Crystal Brown
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