Teresa Zarour | Page 13

Dissapointing!!! Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my c Just to start off, I am an ASE Certified Technician. So I bring my 2013 GL450 to Mercedez-Benz of Paramus and I explained what the issue was with my car. Loud noise at cold start only which is the Timing Chain Tensioner, my service advisor Teresa was very nice and she wrote down the issue but just to check it the charge was $179. All you need to do is start then car when engine is cold and you will hear it right away so that's a 5 min job which I agreed to pay the hourly labor rate. Than I get a call that my coolant bleeder hose is leaking so bad that it needs to be changed right away. So that's another hour labor plus parts. When all said and done, I paid $331 in labor which was very upsetting to me since the whole job that they did took less than 20 min for both issues. It was a little plastic hose right on top of the engine attached by 3 clips, not even screws. On top of that they charge me another $20 to dispose the little plastic tube. This is very dissapointing service and Mercedes-Benz of Paramus will never see my cars or my family's cars there every again. More

by AVO Verified Customer Verified Customer

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Great service Could not ask for better great service gave me a beautiful loaner no stress will return again comunicated great very helpful good service keep up the Could not ask for better great service gave me a beautiful loaner no stress will return again comunicated great very helpful good service keep up the good work More

by DUANENELSON485.DN Verified Customer Verified Customer

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E350 Service Very pleased with the service and the way that I was treated. Waited for service which took a reasonable amount of time. Cost was reasonable, no pre Very pleased with the service and the way that I was treated. Waited for service which took a reasonable amount of time. Cost was reasonable, no pressure and no games, Bought two cars from them and have service done here as well. Travel an hour to get there when there is a MB dealer 15 minutes from my house. More

by Chiefy Verified Customer Verified Customer

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Awesome Teresa was on the ball. She kept in touch set up a loaner for me and is always helpful. She reviewed exactly what needed to be done and followed up w Teresa was on the ball. She kept in touch set up a loaner for me and is always helpful. She reviewed exactly what needed to be done and followed up with me. More

by JUAN27 Verified Customer Verified Customer

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Spent a lot of $ and the tire inflation settings were off $3500 for service, tires, and bake pads (plus next service coupon) and the tire inflation indicator kept going off. Why couldn't the settings have be $3500 for service, tires, and bake pads (plus next service coupon) and the tire inflation indicator kept going off. Why couldn't the settings have been accurately applied before leaving the dealership? My husband has to take the car back and he's busy and frankly doesn't have time for this. It should have been correct before he pulled out of service bay. More

by SUSANDELLATORRE Verified Customer Verified Customer

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happy with the service experience I like the dealership. Plus they do a pretty good job with smile and efficiency. When I am in the market to buy Mercedes I will definitely visit them I like the dealership. Plus they do a pretty good job with smile and efficiency. When I am in the market to buy Mercedes I will definitely visit them again. More

by GAUTAM SETHNA Verified Customer Verified Customer

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It would’ve been five stars if it ended better I scheduled the same day service appointment, but also had a problem I needed diagnosed. Another dealer couldn’t figure out the problem, so I got the I scheduled the same day service appointment, but also had a problem I needed diagnosed. Another dealer couldn’t figure out the problem, so I got there early and looked for the biggest office in the service area, and asked the gentleman if I could speak with a tech and have him drive my car prior to me leaving it— I wanted to be with him when he drove the car to see if he heard the same problem I have been hearing. The gentleman was terrific and immediately contacted Don who came out immediately and diagnosed the problem with in a minute or two. I was grateful for the same day appointment and even though it would take a few hours, I decided to wait as they have no loaners. I kept in constant contact with Teresa. I ended up being at the dealership for six hours. My rating was lower than it should’ve been primarily because Teresa left without giving me a final update. I couldn’t find anyone to speak with, so from with in the dealership I called the dealership on my cell phone and gave them my information and asked the status. After some time they figured out that the car had been finished but they were looking for the paperwork. At least another 15 minutes went by before I asked the status again, and one of the guys at the cashier finally realized that his printer was out of paper. Once he replaced the paper my paperwork came through and he was able to process it. I was frustrated that the service advisor left before completing the transaction or at least connecting me with somebody who would finalize it. I was also frustrated that I had to call the dealership from within the dealership to get an answer, and then finally that they didn’t realize their printer didn’t have paper in it and therefore they could check me out and I wasted at least 15 minutes. More

by RonUpstate Verified Customer Verified Customer

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Could not be better We needed a replacement tire after hitting a pothole and were towed to this location at 6.30 am. Staff opened early and gave excellent attention, even We needed a replacement tire after hitting a pothole and were towed to this location at 6.30 am. Staff opened early and gave excellent attention, even providing delicious bagels and coffee. The facility is very smart and clean and our experience could not have been better. More

by BABSMCOLLIER Verified Customer Verified Customer

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1st Service I brought my recently purchased 2018 GLE 550E in for the first 10k service. I came in without an appointment and they were able to accommodate me quic I brought my recently purchased 2018 GLE 550E in for the first 10k service. I came in without an appointment and they were able to accommodate me quickly on a day they were short handed. Expiwrence was great and look forward to my next 10k service. More

by TRJR0930 Verified Customer Verified Customer

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Never going back Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. More

by FREDDYBGONZALEZ Verified Customer Verified Customer

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