Teresa Zarour | Page 3

Absolutely delightful stuff and knowledgeable technicians. Never wait and always pleasant atmosphere. Highly recommend to have service done there. technicians. Never wait and always pleasant atmosphere. Highly recommend to have service done there. More

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Great experience either the service department including the service manager Ben Wright I was treated very well the service manager Ben Wright I was treated very well More

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Helpful staff, clean and comfortable waiting area. Service took slightly longer than estimated. Friendly service at the cafe. Would prefer more complimentary refreshments while waiting, not just water Service took slightly longer than estimated. Friendly service at the cafe. Would prefer more complimentary refreshments while waiting, not just water or coffee. More

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The Mercedes staff member who was in charge of me kindly explained everything about the car, and while it was being repaired, they texted me every day to give me updates. The repair work was also done very explained everything about the car, and while it was being repaired, they texted me every day to give me updates. The repair work was also done very well. More

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The service was very prompt. They kept me informed of what was taking place. The experience was excellent.. They kept me informed of what was taking place. The experience was excellent.. More

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Excellent after sale service. Good follow up. Excellent communication during the service to keep client informed Good follow up. Excellent communication during the service to keep client informed More

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The advisor guided me through the process very carefully and my car maintenance was performed. and my car maintenance was performed. More

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Theresa sets the example in everything she does. I adore her for all the right reasons. I adore her for all the right reasons. More

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Was very impressed with the entire team My experience was really good I’m definitely coming back was really good I’m definitely coming back More

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Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More

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