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Teresa Zarour

Overview Reviews (156) Inventory (567)

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Teresa Zarour

Teresa Zarour | Page 5

Service Advisor

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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4.9

156 Reviews

Overview Reviews (156) Inventory (567)

Dealership Experience

11 yrs, 7 mos

Languages Spoken

Italian

4.9

156 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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156 Reviews of Teresa Zarour

May 18, 2022

Dealership Rating

Employee Rating

They are Always on top of all issues . Great communicators and timely excellent service consistently . Great communicators and timely excellent service consistently . More

by gregpavin

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 18, 2022 -

Mercedes-Benz of Paramus responded

We're glad to hear that our team is always on top of all issues, and they are able to communicate well, and provide excellent service.

May 15, 2022

Dealership Rating

Employee Rating

All was taken a care of as expected and professionally. They called me as soon as my car was completed. They called me as soon as my car was completed. More

by Danaan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 15, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team was professional and they followed up with you promptly. Thanks for choosing Mercedes-Benz of Paramus for your service needs.

May 14, 2022

Dealership Rating

Employee Rating

Excellent response always by Theresa and highly helpful and informative in getting service issues addressed. and informative in getting service issues addressed. More

by Dr don 1497

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 14, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team is excellent, and Theresa was very helpful with getting all of your service issues addressed as well.

May 14, 2022

Dealership Rating

Employee Rating

fast appointment date - immediately taken care of when I arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as pr arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as promised, easy pick up and on my way back home! I recommend very highly this dealer! More

by Nelson

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 14, 2022 -

Mercedes-Benz of Paramus responded

It's so great to hear that you needs were addressed promptly and our service team is super friendly and knowledgeable. Thanks for sharing you kind remarks and thanks for the great recommendation as well.

May 12, 2022

Dealership Rating

Employee Rating

Excellent service and I felt part of the family. Looking forward to the next visit Looking forward to the next visit More

by TBLOOM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Perez

May 13, 2022 -

Mercedes-Benz of Paramus responded

It's great to hear that our team provided you with excellent service and you felt like part of our family. Thanks for sharing your kind remarks!

May 11, 2022

Dealership Rating

Employee Rating

Always professional and friendly - and they help you understand what you are getting in terms of technical service. understand what you are getting in terms of technical service. More

by FELICITYKEANE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Lalli

May 11, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team is always professional and friendly, as well as understanding. We're so glad to hear that you're pleased with everything!

May 11, 2022

Dealership Rating

Employee Rating

Best customer service I have ever seen people are so friendly from the beginning to the end friendly from the beginning to the end More

by Raef_lotfy79raef

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Lalli , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Carlos Perez, Donna Thomas

May 11, 2022 -

Mercedes-Benz of Paramus responded

We're very glad to hear that our team provided you with great customer service, and you found everyone to be friendly as well. Thanks!

May 11, 2022

Dealership Rating

Employee Rating

Car wash is trash need a new wash people and better wash line wash bad line wash bad More

by Shy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Lalli , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Carlos Perez, Donna Thomas

May 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for your honest feedback regarding our car wash system. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

May 09, 2022

Dealership Rating

Employee Rating

The whole operation is great! I received text messages with the updates on every single step in the process. Great job! Keep it up! I received text messages with the updates on every single step in the process. Great job! Keep it up! More

by Eastcoastcollisionautobody

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

May 09, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that our team was so helpful, and you were pleased with the text updates. Thanks for your kind remarks!

May 04, 2022

Dealership Rating

Employee Rating

This dealership is very nice and friendly. The service team helped my car and explained to me what they did to my car before giving it back The service team helped my car and explained to me what they did to my car before giving it back More

by Shy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Lalli, Dennis Adams , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Carlos Perez, Dan Raspanti, Donna Thomas

May 05, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to hear that our team is very nice and friendly. We're glad to know that our service team was so helpful and you're pleased with everything. Thanks!

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