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Tereza Guzman
Tereza Guzman at Herb Chambers Toyota of Boston

Tereza Guzman | Page 3

Service Advisor

Herb Chambers Toyota of Boston

32 Brighton Ave
Boston, MA 02134

4.1
103 Reviews
4.1

103 Reviews

Write a Review

103 Reviews of Tereza Guzman

November 15, 2023

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Employee Rating

Very fast service and staff is very helpful throughout. Car feels better after the service. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2023

Herb Chambers Toyota of Boston responded

Thanks for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate you taking the time to share this review and hope you won't hesitate to reach out if we can assist you again in the future!

August 19, 2023

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Employee Rating

I think the people in the service department could be more friendly and more apologetic about your time spent. More

by Ladyteamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Camara

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Aug 21, 2023

Herb Chambers Toyota of Boston responded

We're sorry to learn that your experience with our service department didn't meet expectations. We value your time and always aim for friendly, respectful interactions. Your feedback is appreciated as it helps us improve. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience - Thank you! Howie Reske - General Manager - hreske@herbchambers.com

July 29, 2023

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Employee Rating

Excellent customer service department very professional, courteous and dependable.I come here all the time. More

by 2022 Highlander #3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara, Gary Francois, Sean Cho

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Jul 31, 2023

Herb Chambers Toyota of Boston responded

We're delighted to know you've had consistently excellent experiences with our team here at Herb Chambers Toyota of Boston. We appreciate your loyalty and look forward to serving you again next time!

July 22, 2023

Dealership Rating
Employee Rating

My problem was solved, was informed of what needed to be done. I was impressed of the service you provided I was made comfortable More

by Henniger1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara

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Jul 24, 2023

Herb Chambers Toyota of Boston responded

Thank you for the great review! We're glad to hear that our team at Herb Chambers Toyota of Boston could solve your problem and keep you informed throughout the process. Your comfort is important to us, and we appreciate your kind words. Have a wonderful day!

July 16, 2023

Dealership Rating
Employee Rating

Always a great experience in the service department. Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Ch More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Cho

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Jul 18, 2023

Herb Chambers Toyota of Boston responded

Thank you for the positive review! We're glad to hear that you had a great experience with our service department at Herb Chambers Toyota of Boston. We appreciate your kind words about Tereza and Sean, they are both awesome members of our team. Have a wonderful day!

July 12, 2023

Dealership Rating
Employee Rating

The service was rapid, courteous, and professional as well as solving the mechanical problem with my car. More

by jres28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 13, 2023

Herb Chambers Toyota of Boston responded

Thank you for the great review of Herb Chambers Toyota of Boston. We're so glad our team was able to resolve your issue. Drive safely and please don't hesitate to reach out if we can be of service again in the future!

July 12, 2023

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Employee Rating

Frustrated no loaners were available. If a car is going to take longer than 3 days, there should be some discount offered on loaner cars. More

by lxrtyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 13, 2023

Herb Chambers Toyota of Boston responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by these circumstances and will make sure we take this feedback into consideration moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

July 03, 2023

Dealership Rating
Employee Rating

Give unnecessary service for charging customer, even as a long term customer. recommend much earlier needed service. More

by Tiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 06, 2023

Herb Chambers Toyota of Boston responded

Thank you for the review. I'm sorry to hear you're not satisfied with the service provided by our team. If there was any miscommunication or misunderstanding regarding the recommended services, please feel free to contact me directly so that I can make sure your concerns are addressed. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

June 28, 2023

Dealership Rating
Employee Rating

I would give you 10 stars if I could. This is the very best place for service for your auto. More

by jeffkmusic
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara, Gary Francois, Sean Cho

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Jun 29, 2023

Herb Chambers Toyota of Boston responded

Thank you for the high star rating and review! We're happy to make your service experience great at Herb Chambers Toyota of Boston. We'll see you at your next service visit. Safe travels!

Jun 29, 2023

jeffkmusic responded

jeffkmusic I would give you 10 stars if I could. This is the very best place for service for your auto. I encourage every Toyota owner to come down here and you'll see what I'm talking about.

June 21, 2023

Dealership Rating
Employee Rating

The service department was professional, pleasant and efficient. I highly recommend Herb Chambers Toyota of Boston More

by Val
Service Price Transparency
Recommend Dealer
Yes
Report | Print
Jun 21, 2023

Herb Chambers Toyota of Boston responded

We're so glad to hear that you had a positive experience with our service department, Val! Thank you for recommending Herb Chambers Toyota of Boston. We appreciate your feedback and hope to see you again in the future!

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