Terrance Williams | Page 4

his is the absolutely worst customer service I have received in any industry on the planet. Shadiest car dealers I have ever met. To top it off, sales manager got aggressive, WITH NO MASK, and followed received in any industry on the planet. Shadiest car dealers I have ever met. To top it off, sales manager got aggressive, WITH NO MASK, and followed me out to my car after our disagreement and said “he won’t be disrespected, after I asked for my keys. Pathetic. More

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Best dealer i've met Tim William He an awsome men, friendly and help me a lots of thing about the new cars I will intruduce my sister to him when she need a car He an awsome men, friendly and help me a lots of thing about the new cars I will intruduce my sister to him when she need a car More

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I was hesitant to come into the dealership after a Facebook interaction and was told to ask for someone who couldn’t be found on a Sunday afternoon but, Lorriel definitely made my experience and time Facebook interaction and was told to ask for someone who couldn’t be found on a Sunday afternoon but, Lorriel definitely made my experience and time worth it! She was kind and courteous and did everything to the best of her abilities. Without Lorriel.. I wouldn’t have walked out of there with the vehicle of my dreams! Thank you so much! More

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I thoroughly enjoyed my entire experience. Everyone was prompt. Acccurate and willing to help me along the way . In this case a car was located on my behalf perfectly prompt. Acccurate and willing to help me along the way . In this case a car was located on my behalf perfectly More

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Great service Employees provided responsive and timely service. Great experience. Helped me find the car that fitted my needs, Enjoying the new car and it’s feature Employees provided responsive and timely service. Great experience. Helped me find the car that fitted my needs, Enjoying the new car and it’s features. More

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Professional, easy going, no pressure I was treated like a person not just s sale, whose opinion counted. I felt so comfortable during the entire process. I'd recommend both these gentle I was treated like a person not just s sale, whose opinion counted. I felt so comfortable during the entire process. I'd recommend both these gentleman to friends and family when shopping for a vehicle. They rock! More

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Rude finance manager If I could rate my experience with 0 stars I would. My car recently broke down and I was looking for a car immediately. I test drove two cars with Tra If I could rate my experience with 0 stars I would. My car recently broke down and I was looking for a car immediately. I test drove two cars with Tramal and I was interested in purchasing a Toyota Camry. Everything was fine until the numbers came out. The price of the Camry was at least two thousand dollars more than competitors and what it was worth. After explaining that to Tramal he called his finance manager over named Terrance (bald, African-American guy from NY) who was completely unprofessional. Terrance spent nearly 20 minutes pressuring me and making me feel guilty for wasting Tramal's time. He even told Tramal "I'm glad it was your time wasted, not mine. Because after 8pm don't call me." Completely unprofessional for a manager. Once I made it clear that I did not want to speak with him any more he became combative and said "You don't have to shoo me off like that." I said "okay", and he proceeded to say "Okay what?! Okay what?!" in a threatening manner. I responded with you "You have a nice day sir." He then rolled his eyes and walked away snickering. After this experience I immediately got up, gathered my things and left. There is no way that I would spend one penny in this establishment when managers can't uphold a level of decorum with customers. Tramal would have been better off handling the situation by himself because involving Terrance lost him a customer who would have been willing to continue my car search with him. I will be contacting corporate and the BBB for this terrible experience. More

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Great customer service Overall I receive excellent customer service, the only problem that I had was that after signing the next day I had a question for Michael Klein and Overall I receive excellent customer service, the only problem that I had was that after signing the next day I had a question for Michael Klein and as of today I am still waiting for his call back. Riz Lebbos his sale manager is actually the one that made the sale happen, he set the price to where I just couldn’t resist. More

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Good experience. Preston was very informative. He was able to answer all questions and was available after the sale to answer further questions I had. I really appreci Preston was very informative. He was able to answer all questions and was available after the sale to answer further questions I had. I really appreciate this level of service. More

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Great service, easy transaction. We worked with Jae over the course of a few weeks. We came in at first knowing we would not be purchasing that day, as we were waiting to hear if in f We worked with Jae over the course of a few weeks. We came in at first knowing we would not be purchasing that day, as we were waiting to hear if in fact our old vehicle was going to be totaled by our insurance company. Jae immediately began taking notes on what I was looking for in the Rav-4 I intended to purchase. He was thoughtful and listened to my needs. Jae was very patient with us as we worked through the process of a settlement with our insurance company and assisted us again a few weeks later, even bringing us on a test drive of another Rav-4 since I thought I might want a different color and model. He was informative and honest with us about how to consider which model to purchase. The overall process was smooth and simple. We truly enjoyed working with Jae and would absolutely recommend him and Fred Anderson again. Thank you! More

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