Terrance Williams | Page 3

So stay with me on this one. If you get Dom as your sales person that's good. If you get Terrance as your sales manager request someone else. He will sales talk you, belittle and talk down to you. He will ac person that's good. If you get Terrance as your sales manager request someone else. He will sales talk you, belittle and talk down to you. He will act as your best friend but I don't need friends like him. He told me miss information. He charged for tires on the car I was trading in even though I found multiple cars on the lot with less tread. My daughter loved the car whom I bought it for so had to really look past him and he didn't make easy to do. Sterling in finance is new but very good to deal with. Would I recommend them, I honestly don't know. I would say do your homework. Know how much your trade is worth (don't rely on there estimator), what APR you qualify for and check the vehicle over carefully. Make sure to get an "we owe you" if you find anything. Good luck!? More

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Avoid buying used cars here, I had a terrible experience. - sort by the 1 star reviews and you'll see many others with the same story. I came in from 3 hours away and had pre approval for financing. This - sort by the 1 star reviews and you'll see many others with the same story. I came in from 3 hours away and had pre approval for financing. This place tried to squeeze me for all I'm worth, coming back with quotes from banks the sales person couldn't remember or any technical details of the financing that were hundreds more than every other quote I had gotten. Asked to speak to the manager, they couldn't even tell me what the APR of the financing is. I had to ask 5 different times and the answer was "I don't know". They also don't count your trade in fairly, went down the street at CarMax and got $1000 more for the trade in. This place is truly a joke! if you are looking to buy a car and you don't care how they make their money off you, this might be a good place. Otherwise, avoid like the plague. To the dealer: No need to reply to this. Change your sales tactics and maybe you'll get more business. You wasted my time and money as well as many others for a marginal gain. Do better. More

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Found the car I was interested in on their website. Saw it in person, and it was exactly as pictured and described online (which isn't always the case at some dealerships). The salesman was helpful, knowle it in person, and it was exactly as pictured and described online (which isn't always the case at some dealerships). The salesman was helpful, knowledgeable, courteous, and PATIENT. There were no pressure tactics used what-so-ever. Very easy transaction. Everyone that I spoke with/dealt with was friendly and professional and seemed to genuinely enjoy their jobs. My purchase experience was pleasant and all went smoothly. I am totally pleased with my purchase and the process, and would highly recommend using this dealership (a special thanks to my salesperson, Leslie Artis!). More

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Excellent Staff, they solve everything and have no limitations to get the best vehicle for everyone. The salesman truly amazing and smart. Loved this place. limitations to get the best vehicle for everyone. The salesman truly amazing and smart. Loved this place. More

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Terrance has no business being a sales manager. He is mean-spirited, disrespectful, and lacks the basic ethics and etiquette of customer relations. I had what was really a small issue to resolve, instead mean-spirited, disrespectful, and lacks the basic ethics and etiquette of customer relations. I had what was really a small issue to resolve, instead he escalated the situation talking to me in a very patronizing way and going as far as making disparaging comments about my hands! What have the state of my hands (assuming I'm disabled) got to do with the problem I wanted resolved? Is that how staff at this dealership are trained to resolve customer issues? In the end, I spoke to Matt and he turned out to be far more understanding and helpful. More

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My first experience with this dealership was nothing but positive. Everyone was courteous, professional and helpful. I felt I received a fair deal, and would recommend this dealership to my friends . positive. Everyone was courteous, professional and helpful. I felt I received a fair deal, and would recommend this dealership to my friends . More

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Salesman Leslie Artis and His Manager Terrance Williams were great. They went over and beyond, and i got exactly what i wanted. I will be referring others too them...Thanks guys for your dedication and e were great. They went over and beyond, and i got exactly what i wanted. I will be referring others too them...Thanks guys for your dedication and effort to make sure I was Happy. More

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Lorriel was amazing. She was very inviting and funny. I felt well taken care of. She picked out a few cars that were in my price range and helped keep me on track when I tried to go over. I didn’t expect t felt well taken care of. She picked out a few cars that were in my price range and helped keep me on track when I tried to go over. I didn’t expect to leave with a car that day but she found a perfect one for me and I’m very excited! More

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Patience, Flexibility, and Customer First Attitude Lorri was patient and helpful and willing to answer all of our many questions. We were interested in a different vehicle that would be harder to attai Lorri was patient and helpful and willing to answer all of our many questions. We were interested in a different vehicle that would be harder to attain in the time frame we needed, and she worked with us to get a newer model with a better warranty for the same price as the vehicle we wanted. She was wonderful! More

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his is the absolutely worst customer service I have received in any industry on the planet. Shadiest car dealers I have ever met. To top it off, sales manager got aggressive, WITH NO MASK, and followed received in any industry on the planet. Shadiest car dealers I have ever met. To top it off, sales manager got aggressive, WITH NO MASK, and followed me out to my car after our disagreement and said “he won’t be disrespected, after I asked for my keys. Pathetic. More

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