Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 10

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
197 Reviews
4.7

197 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

197 Reviews of Terri Scott

June 16, 2024

Dealership Rating
Employee Rating

I have a great service rep Jim he always gets things done in a timely manner . More

by sas34bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim A.

Jun 17, 2024

Town East Ford responded

Thank you for sharing your experience! It's fantastic to hear that Jim consistently delivers timely service for you. We greatly value your loyalty and trust in our service team at Town East Ford. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to continuing to provide you with excellent service in the future!

June 16, 2024

Dealership Rating
Employee Rating

Very quick with the service. Lobby is pretty nice and clean. Staff is nice and knowledgeable. More

by TILGHMAN.CHRISTOPHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Town East Ford responded

Thank you for sharing your experience! We're pleased to hear that you found our service quick and our lobby clean and inviting. At Town East Ford, we strive to provide efficient and knowledgeable service to all our customers. If there's anything else we can do to improve your experience or if you have any questions in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again next time! Safe travels!

June 15, 2024

Dealership Rating
Employee Rating

Appreciate the quick and easy professional service and the kind attentive customer service and the easy scheduling More

by SEALED923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Arias

Jun 17, 2024

Town East Ford responded

Thank you for your review! We're thrilled to hear that you appreciated our quick, easy, and professional service, as well as our kind and attentive customer service. Providing a seamless experience from scheduling to completion is important to us, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Dealership Rating
Employee Rating

Very helpful and cordial all the way around Farle and Anuj the best and helpful in all the deal More

by Jmonreal72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian, Anuj Singh

Jun 17, 2024

Town East Ford responded

Thank you for your review! We're delighted to hear that Farle and Anuj provided excellent and helpful service throughout your experience. Customer satisfaction is our top priority, and we're glad they could assist you effectively. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Dealership Rating
Employee Rating

Excellent Customer Service. Polite and very helpful and informative. Completed service in a timely manner. More

by netbradford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Town East Ford responded

Thank you for your review! We're delighted to hear that you received excellent customer service and that our team was polite, helpful, and informative during your visit. Providing timely and efficient service is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again with the same level of care and professionalism!

June 15, 2024

Dealership Rating
Employee Rating

The service rep was friendly and helpful with my concerns regarding what needed to be fixed on my car More

by mscame7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Town East Ford responded

Thank you for your review! We're pleased to hear that our service rep was friendly and helpful in addressing your concerns about your car. Providing clear and supportive assistance is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to assisting you again in the future!

June 14, 2024

Dealership Rating
Employee Rating

David in the service center was great! He was so helpful, friendly and got our car back on the road within an hour. We were traveling from San Antonio to Memphis, vis Dallas and our batt More

by pamsclar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Jun 17, 2024

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that David provided you with exceptional service and got you back on the road quickly during your travels from San Antonio to Memphis via Dallas. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to David. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

June 13, 2024

Dealership Rating
Employee Rating

Did not fix my vehicle correctly after several weeks in shop took back next day More

by jmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 13, 2024

Dealership Rating
Employee Rating

Service experience was awesome. Everything went as expected. Car was ready quicker than I expected. More

by tonyacox06
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 12, 2024

Dealership Rating
Employee Rating

Clean building, friendly service writer, did not try to sell me anything and took care of the oil change and tire rotation in a timely manner. More

by MCANALLYDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Town East Ford responded

Thank you for your review! We're glad to hear that you had a positive experience at Town East Ford. Providing a clean environment and friendly service is important to us, and we're pleased that our service writer took good care of your needs without unnecessary upselling. Timeliness in completing your oil change and tire rotation is also a priority for us. We appreciate your feedback and look forward to serving you again in the future at Town East Ford!

...
10
...

Dealership Inventory (505 Vehicles)

used 2025 Chevrolet Silverado 1500 car, priced at $49,670
2025 Chevrolet Silverado 1500
used
Summit White exterior
Automatic
Four-wheel Drive
new 2026 Ford Expedition car, priced at $80,648
2026 Ford Expedition
new
Star White Metallic Tri-Coat exterior
Automatic
Four-wheel Drive
used 2019 Mazda CX-5 car, priced at $13,728
2019 Mazda CX-5
used
Snowflake White Pearl exterior
Automatic
Front-wheel Drive
new 2026 Ford F-150 car, priced at $51,510
2026 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Rear-wheel Drive
new 2026 Ford F-150 car, priced at $65,155
2026 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $115,675
2026 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive