Terri Scott | Page 9

Great customer service. Always pleasant and thorough. Work was finished earlier than expected. Thank you. Always pleasant and thorough. Work was finished earlier than expected. Thank you. More

by EVELYN6 Verified Customer Verified Customer

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Excellent people, excellent service. Everything went as planned and on time. Josh went above a d beyond to meet my needs Thank you! Everything went as planned and on time. Josh went above a d beyond to meet my needs Thank you! More

by victor_vega Verified Customer Verified Customer

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I’m sure there’s no point in posting a complaint however, the service here was terrible. Brought my car in for an oil change and 2 recalls to be fixed. I requested “the works” oil change which includes tire the service here was terrible. Brought my car in for an oil change and 2 recalls to be fixed. I requested “the works” oil change which includes tire rotation but I wanted full synthetic instead. Apparently that ugrade is impossible so I was told it would be $129 for the oil change and $22 for the tire rotation. Well, it was $200 instead somehow. That I can almost deal with what really pisses me off is I brought my car in to address 2 recalls. I brought it in around 745am to give plenty of time. Around 11am I get a voicemail saying it’s done… I called back multiple times to make sure the recalls were handled but no one answered. So when I arrive after being shuffled around from the cashier to another service advisor to service advisor since mine was on lunch im finally told “well of course they’re not done you need to drop it off in the morning and it takes all day”. I inform him that I had that’s why I was there at 745am. This response was met with well I don’t know she didn’t put it on the ticket plus they're not that important of recalls…. This shows total disregard for people’s time in my opinion. Finally and this might be nitpicking but why the xxxx would someone leave a greasy wheel lock tool in the passenger seat when in the glove box WHERE THEY GOT IT is a plastic case for it. Just a complete disregard for people’s stuff. Town East Ford already left a bad taste in my mouth when I was shopping for my current car between all their required add ons and saying I couldn’t test drive a vehicle until they did a write up with me. Now having dealt with their terrible service department too I will never be coming back here. More

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They were all very knowledgeable, professional and kind. They worked with me to make sure I got the deal that worked best for me. They worked with me to make sure I got the deal that worked best for me. More

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Shannon was great she helped me a lot thank you thank you Shannon have a good day Shannon have a good day More

by robertl.robinson Verified Customer Verified Customer

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Staff is friendly and communicates. Manager works like everyone else does. Quality service every time. Manager works like everyone else does. Quality service every time. More

by Ly Verified Customer Verified Customer

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Helpful and friendly staff. Service work done was excellent. Took a while for parts to arrive, but other than that great overall. Terry Scott went above and beyond! I didn't cat Service work done was excellent. Took a while for parts to arrive, but other than that great overall. Terry Scott went above and beyond! I didn't catch the mechanics name unfortunately but he was awesome as well! More

by JUANGM14 Verified Customer Verified Customer

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They always get me in, wait time is a little long but over all good service. over all good service. More

by CHRISKETTER Verified Customer Verified Customer

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They contacted me when the vehicle was ready. They checked me in quickly both at arrival and departure. They checked me in quickly both at arrival and departure. More

by Michael Reiter Verified Customer Verified Customer

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The service tech and all of the staff were very efficient and helpful. The UB E R service was a pleasant as and efficient adder. and helpful. The UB E R service was a pleasant as and efficient adder. More

by bfornero Verified Customer Verified Customer

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