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Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 18

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
197 Reviews
4.7

197 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

197 Reviews of Terri Scott

March 28, 2024

Dealership Rating
Employee Rating

Picking up the part was a good experience. Terry was very helpful. Getting the part requested was some what frustrating More

by MIKEL.STO
Recommend Dealer
Yes

Other Employees Tagged: Terri Scott

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March 20, 2024

Dealership Rating
Employee Rating

Prompt and timely response. Ease of online scheduling and communication. Tyler was attentive and helpful to me. More

by CHOIH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patricia Breakfield, Tyler

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Mar 21, 2024

Town East Ford responded

Thank you for taking the time to leave such a detailed review! We're happy to hear you experienced a prompt and timely response, found online scheduling easy, and had clear communication throughout. That's exactly what we aim for! We'll be sure to pass your compliments on to Tyler for being attentive and helpful. At Town East Ford, we value a smooth customer experience, and it means a lot to know we achieved that for you. Thank you for choosing us!

March 19, 2024

Dealership Rating
Employee Rating

Great service. Very helpful and took care of my F150 truck. My service advisor was great, looking forward to do business again. More

by GLENWINFREY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2024

Town East Ford responded

We're thrilled to hear you had a great service experience with your F150! Thank you for the 5-star review. Looking forward to seeing you again soon!

March 17, 2024

Dealership Rating
Employee Rating

Excellent service no problems. Service rendered was efficient and helpful. I was surprised by the time it took for .y oil and filter change. More

by felton_felton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Boris Loncaric, Ozzy Ortiz , Patricia Breakfield, Ray Monks Jr, Steve Powell

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Mar 18, 2024

Town East Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 13, 2024

Dealership Rating
Employee Rating

Over 2hr wait for oil change and tire rotation when quoted 1 - 1.5 hrs. Also my oil filter is leaking so unfortunately I will have to return due to workmanship. More

by chad.cornstubble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 18, 2024

Town East Ford responded

Hi Chad, thank you for sharing your feedback with us. We apologize for the extended wait time and the issue with your oil filter. We take your concerns seriously and will address them with our team to ensure a better experience in the future. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford to discuss this further.

March 02, 2024

Dealership Rating
Employee Rating

I am 100% satisfied with the service at Town East Ford. The quality of service rendered is above reproach. More

by felton_felton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2024

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

October 20, 2023

Dealership Rating
Employee Rating

Great Sales Staff. We got it at the price we were told we would get it at. Took the time to really explain things to my son for her 1st Car Purchase. I really appre More

by Stewartmg2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Smithers

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Oct 26, 2023

Town East Ford responded

Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

Nov 03, 2023

Stewartmg2 responded

Thank you

October 17, 2023

Dealership Rating
Employee Rating

El trato que recibimos fue excelente, todas nuestras dudas fueron aclaradas y nos encantó nuestra camioneta. Gracias. More

by Dtelles9595@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Green , Ray Monks Jr, Chase Oswald

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Oct 20, 2023

Town East Ford responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

September 17, 2023

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Employee Rating

Great experience! Traded in our 2020 Expedition for a new Expedition Max. Can’t wait to take our next roadtrip. More

by Butler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Franklin , Ray Monks Jr

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Sep 18, 2023

Town East Ford responded

Thank you, Butler, for sharing your positive experience with us! We're thrilled to hear that you traded in your 2020 Expedition for a new Expedition Max. We hope you have an amazing time on your next road trip!

August 22, 2023

Dealership Rating
Employee Rating

I purchase a 2020 fF-150, LOVED IT. Definitely will be back for the next one. More

by MrArroyo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ranger Oppert, Jesus Suarez

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Aug 23, 2023

Town East Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

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