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Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 7

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
197 Reviews
4.7

197 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

197 Reviews of Terri Scott

August 27, 2024

Dealership Rating
Employee Rating

Krista was very helpful and I appreciate the hard work. Good job. I’ll be back More

by Bfodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krista

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Aug 28, 2024

Town East Ford responded

Thank you for your positive feedback! We're glad Krista was able to help and that you appreciated her hard work. We look forward to seeing you again. If you need anything else in the meantime, just let us know!

August 27, 2024

Dealership Rating
Employee Rating

Service good as usual ,service personnel try their best to get you out quick as possible.waiting room is always clean and coffee is brewing. More

by BOTTOMBOYS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2024

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that our team consistently provides good service and that you appreciate our clean waiting room and coffee. We look forward to serving you again in the future!

August 24, 2024

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Employee Rating

I was not satisfied with the service turn my car in on Monday and still didn’t get to it. I had to rent a car out-of-pocket dispense. More

by littlelucille8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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August 19, 2024

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Employee Rating

Good service and great people a very helpful, I really liked the service they helped me very well More

by OAKWOODCOVE
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Service Communication
Recommend Dealer
Yes
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August 16, 2024

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Very respectful and considerate. Took the time to listen to all problems and repair them. More

by CHANDLER.STEPH
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Recommend Dealer
Yes
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August 14, 2024

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Quick and easy. All I’m looking for in an oil change. Good service too More

by Lpu214
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2024

Town East Ford responded

Thank you for your review! We're glad to hear that you found the oil change quick, easy, and to your satisfaction. If you need anything else or have any questions in the future, feel free to reach out. We appreciate your feedback and look forward to serving you again!

August 08, 2024

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Employee Rating

Solved my issues didn't have to spend a long time waiting for my car to he serviced More

by Antonio Kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

Town East Ford responded

Thank you for your feedback! We're glad to hear that we were able to solve your issues quickly and minimize your wait time. We appreciate your business and look forward to serving you again!

August 08, 2024

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Employee Rating

Great job finished very quickly will be back for any work I need done thank you all More

by msw69122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

Town East Ford responded

Thank you for your review! We’re glad to hear that the job was finished quickly and to your satisfaction. We appreciate your trust and look forward to helping with any future needs. Thanks again!

August 06, 2024

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Employee Rating

They didn't fix the issue we brought the truck in for . We had to bring the truck back a second time . More

by SAMMIE.EARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gamaliel Benitez , David Arias

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Aug 07, 2024

Town East Ford responded

Thank you for sharing your feedback. We are sorry to hear that the issue with your truck was not resolved on the first visit and that you had to return for a second time. This is not the level of service we aim to provide. To address this matter and ensure it is resolved to your satisfaction, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. We appreciate your patience and are committed to making things right.

August 03, 2024

Dealership Rating
Employee Rating

Town east ford did a great job on are car nice people I will come back More

by CHARLESDLABAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2024

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that you had a great experience with our team. We look forward to seeing you again for any future needs. Safe travels and take care!

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