Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 8

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
198 Reviews
4.7

198 Reviews

Write a Review

Dealership Experience

6 yrs, 2 mos

Industry Experience

6 yrs, 2 mos

Languages Spoken

English English

198 Reviews of Terri Scott

August 03, 2024

Dealership Rating
Employee Rating

Town east ford did a great job on are car nice people I will come back More

by CHARLESDLABAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2024

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that you had a great experience with our team. We look forward to seeing you again for any future needs. Safe travels and take care!

August 01, 2024

Dealership Rating
Employee Rating

The service was ok. I wasn’t given details about what was done. The wait time was as expected but the service person as not great. More

by wminera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2024

Town East Ford responded

Thank you for your feedback. We’re glad to hear that the wait time met your expectations, but we’re sorry to learn that the service and communication did not. Providing clear and detailed information about the services performed is important to us, and it seems we fell short in this instance. To improve your experience in the future, please reach out to us directly with any specific concerns or if you need more information about your service. We appreciate your input and hope to have the opportunity to better serve you next time.

August 01, 2024

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Employee Rating

My personal opinion, the length of time my car was in service is crazy. Ford should have given me a car to use while services took almost a month. The communication between the customer and service advis More

by Tish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Erica

Aug 05, 2024

Town East Ford responded

Thank you for sharing your feedback. We apologize for the extended time your car was in service and the communication issues you experienced. We understand how important timely updates and support are, and we regret that we did not meet your expectations in these areas. To address these concerns and improve your experience, please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We are committed to resolving these issues and ensuring a better experience for you moving forward. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

July 31, 2024

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I always had a good experience with town east ford it’s my fourth vehicle that I purchased with this dealer , Luis made the difference with my last purchase he made it so easy, took me trough the steps and More

by ROGELIO84NAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Boris Loncaric , Luis sandoval

Aug 01, 2024

Town East Ford responded

Thank you for your continued loyalty and for sharing your positive experience! We're thrilled to hear that Luis made such a difference in your latest purchase and helped guide you through the process. Your satisfaction is our top priority, and it's great to know you found the right vehicle with ease. We look forward to assisting you with any future needs!

July 30, 2024

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From the moment I pulled up until they finished my vehicle, they made the process very easy. More

by tashiadc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that your experience was smooth and easy from start to finish. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future!

July 30, 2024

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Employee Rating

Siempre me atienden muy amablemente siempre quedo agusto con el trato y el trabajo .listo More

by maria_arce72@yohoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Town East Ford responded

¡Gracias por sus comentarios! Nos complace saber que siempre recibe un servicio amable y se siente cómodo con el trato y el trabajo. Si hay algo más que podamos hacer por usted, háganoslo saber. ¡Esperamos poder atenderlo nuevamente!

July 30, 2024

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Employee Rating

They were effect at getting the work completed, well done in a timely manner that suited me More

by mscame7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Town East Ford responded

Thank you for your feedback! We're glad to hear that the work was completed efficiently and to your satisfaction. If there's anything more we can assist you with, please let us know. We look forward to serving you again!

July 28, 2024

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Employee Rating

They keep my car way to long which made me have to pay very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service. More

by LINDA-GARDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Artrip

Aug 01, 2024

Town East Ford responded

We apologize for the inconvenience you experienced with the length of your car service and the additional costs incurred. Your satisfaction is important to us, and we want to address your concerns directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.

July 27, 2024

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Employee Rating

The oil change and state inspection went alright, I had asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and wou More

by ATWALTERS4
Recommend Dealer
No
Jul 30, 2024

Town East Ford responded

Thank you for sharing your experience. We’re sorry to hear about the discrepancy in the diagnosis and cost you encountered. We strive to provide accurate and honest service, and it’s concerning to learn about this issue. To address your concerns and improve our services, please contact Customer Relations Manager Terri Scott at tscott@towneastford.com. They will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.

July 27, 2024

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Employee Rating

The Uber home and back is a great benefit Keep that going. Thank you much More

by BOB@HGCTX.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erika was great

Aug 01, 2024

Town East Ford responded

Thank you for your feedback! We're glad to hear that the Uber service is a valuable benefit for you. We appreciate your support and will continue to offer this service to make your experience as convenient as possible. If you have any other suggestions or need further assistance, please let us know!

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