Town east ford did a great job on are car nice people
I will come back
I will come back
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by CHARLESDLABAJ
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2024 -
Town East Ford responded
Thank you for your positive feedback! We’re glad to hear that you had a great experience with our team. We look forward to seeing you again for any future needs. Safe travels and take care!
The service was ok.
I wasn’t given details about what was done. The wait time was as expected but the service person as not great.
I wasn’t given details about what was done. The wait time was as expected but the service person as not great.
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by wminera
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2024 -
Town East Ford responded
Thank you for your feedback. We’re glad to hear that the wait time met your expectations, but we’re sorry to learn that the service and communication did not. Providing clear and detailed information about the services performed is important to us, and it seems we fell short in this instance.
To improve your experience in the future, please reach out to us directly with any specific concerns or if you need more information about your service. We appreciate your input and hope to have the opportunity to better serve you next time.
My personal opinion, the length of time my car was in
service is crazy. Ford should have given me a car to use while services took almost a month. The communication between the customer and service advis
service is crazy. Ford should have given me a car to use while services took almost a month. The communication between the customer and service advisor needs improvement. When questions are asked in chat, they should be answered promptly. Erica was very nice but I expected more.
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by Tish
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erica
Aug 05, 2024 -
Town East Ford responded
Thank you for sharing your feedback. We apologize for the extended time your car was in service and the communication issues you experienced. We understand how important timely updates and support are, and we regret that we did not meet your expectations in these areas.
To address these concerns and improve your experience, please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We are committed to resolving these issues and ensuring a better experience for you moving forward.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
I always had a good experience with town east ford it’s
my fourth vehicle that I purchased with this dealer , Luis made the difference with my last purchase he made it so easy, took me trough the steps and
my fourth vehicle that I purchased with this dealer , Luis made the difference with my last purchase he made it so easy, took me trough the steps and assure me that I was making the right decision in getting the right vehicle for me
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by ROGELIO84NAVA
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Town East Ford responded
Thank you for your continued loyalty and for sharing your positive experience! We're thrilled to hear that Luis made such a difference in your latest purchase and helped guide you through the process. Your satisfaction is our top priority, and it's great to know you found the right vehicle with ease. We look forward to assisting you with any future needs!
From the moment I pulled up until they finished my
vehicle, they made the process very easy.
vehicle, they made the process very easy.
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by tashiadc
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Town East Ford responded
Thank you for your positive feedback! We're delighted to hear that your experience was smooth and easy from start to finish. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Siempre me atienden muy amablemente siempre quedo agusto
con el trato y el trabajo .listo
con el trato y el trabajo .listo
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by maria_arce72@yohoo.com
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Town East Ford responded
¡Gracias por sus comentarios! Nos complace saber que siempre recibe un servicio amable y se siente cómodo con el trato y el trabajo. Si hay algo más que podamos hacer por usted, háganoslo saber. ¡Esperamos poder atenderlo nuevamente!
They were effect at getting the work completed, well
done in a timely manner that suited me
done in a timely manner that suited me
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by mscame7143
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Town East Ford responded
Thank you for your feedback! We're glad to hear that the work was completed efficiently and to your satisfaction. If there's anything more we can assist you with, please let us know. We look forward to serving you again!
They keep my car way to long which made me have to pay
very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service.
very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service.
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by LINDA-GARDNER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jim Artrip
Aug 01, 2024 -
Town East Ford responded
We apologize for the inconvenience you experienced with the length of your car service and the additional costs incurred. Your satisfaction is important to us, and we want to address your concerns directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.
The oil change and state inspection went alright, I had
asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and wou
asked about a noise I had in the front wheel. My initial thought was brakes or wheel bearing. The came back and said it was the motor mount and would cost $1,500.00. I could not understand how they came up with a motor mount for this as motor mounts do not move. I took it to a shop I trust and sure enough, it was a wheel bearing. $400.00. So I would have spent $1,500.00 for work I did not need and it would have not fixed the problem. Funny, last time they diagnosed an issue, it was also $1,500.00 and my shop fixed it for $600.00. I was only using them for the oil change and state inspection, I do not think I would use them for actual service on my vehicle.
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by ATWALTERS4
Verified Customer
Verified Customer
Jul 30, 2024 -
Town East Ford responded
Thank you for sharing your experience. We’re sorry to hear about the discrepancy in the diagnosis and cost you encountered. We strive to provide accurate and honest service, and it’s concerning to learn about this issue. To address your concerns and improve our services, please contact Customer Relations Manager Terri Scott at tscott@towneastford.com. They will be able to discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.
The Uber home and back is a great benefit
Keep that
going. Thank you much
going. Thank you much
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by BOB@HGCTX.COM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erika was great
Aug 01, 2024 -
Town East Ford responded
Thank you for your feedback! We're glad to hear that the Uber service is a valuable benefit for you. We appreciate your support and will continue to offer this service to make your experience as convenient as possible. If you have any other suggestions or need further assistance, please let us know!
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6 yrs, 2 mos
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