Terri Scott
Terri Scott at Town East Ford

Terri Scott | Page 6

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
198 Reviews
4.7

198 Reviews

Write a Review

Dealership Experience

6 yrs, 2 mos

Industry Experience

6 yrs, 2 mos

Languages Spoken

English English

198 Reviews of Terri Scott

September 01, 2024

Dealership Rating
Employee Rating

The front was great, Edger took great care of me and kept me informed. The problem came with the technician he was working on my car. I came in for a state inspection oil change 45,000 mile maintenance and t More

by DEDRANORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2024

Town East Ford responded

Thank you for taking the time to share your detailed feedback. We deeply regret that your recent experience did not meet the high standards we strive for. We understand how frustrating it must have been to deal with the delays and additional issues you faced. We genuinely appreciate your loyalty over the years and are committed to making things right. Please reach out to Terri Scott, our Customer Relations Manager, at 214-472-5535. Terri will be able to address your concerns directly and work towards a resolution that reflects the level of service you expect from us. Thank you for bringing this to our attention. We value your feedback and hope to restore your confidence in our service.

September 01, 2024

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Employee Rating

Exceptional service! This service team is by far the best I’ve encountered! Terri Scott and Trey were amazing and ensured my peace of mind during my service visit. More

by MENDENHALL40RAHEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Helbert , Trey

Sep 04, 2024

Town East Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Terri and Trey provided exceptional service and made your visit a positive experience. We take pride in our team’s dedication to ensuring our customers' peace of mind. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

August 31, 2024

Dealership Rating
Employee Rating

Always quick friendly and efficient went in for a simple state inspection barely had time to sit down and they were calling my name that my vehicle was ready More

by BWOOD0503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trey stroney,jaclyn thomas

Sep 03, 2024

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that your state inspection was handled quickly and efficiently. It’s great to know you had a positive experience with our team. If you need anything else or have any further questions, feel free to reach out.

August 30, 2024

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Employee Rating

I take a lugnut off everytime to see if they do this "multi point" inspection. They never tell me about it. More

by donaldccaulkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2024

Town East Ford responded

Thank you for bringing this to our attention. We strive to provide thorough and transparent service for every customer, and we apologize if our multi-point inspection process was not properly communicated to you. Your feedback is invaluable, and we take it seriously. Please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com so we can better understand the situation and ensure that all aspects of your service experience meet your expectations. We appreciate your business and hope to address your concerns promptly.

August 30, 2024

Dealership Rating
Employee Rating

Fantastic service. Edgar is the best. He really took care of my needs and did a super great job. I will recommend him any day. I will always use Town East Ford’s S More

by Nickandjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Edgar provided you with fantastic service and took great care of your needs. Your recommendation means a lot to us, and we’re glad to know that you’ll continue to trust our Service Department. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!

August 30, 2024

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Employee Rating

I was very pleased with my service person and great personality. He explanation of the service they provided. More

by rogeis hayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Town East Ford responded

Thank you for your kind words! We’re delighted to hear that you were pleased with your service and found the explanation of the service to be thorough. If there’s anything more we can do for you, please let us know. We look forward to serving you again!

August 30, 2024

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Employee Rating

I always have great service and everyone is very friendly and helpful. They keep in updates More

by RUTHCHAPTER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Aguirre

Sep 03, 2024

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear that you consistently have great service and find our team friendly and helpful. Keeping you updated is a priority for us, and it's wonderful to know that we're meeting your expectations. If there's anything more we can do for you, please let us know. We look forward to serving you again!

August 29, 2024

Dealership Rating
Employee Rating

Great service! I was able to get in and a rep greeted me. I was informed about the status of my vehicle in a timely manner. The work looked great! More

by KNIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Town East Ford responded

Thank you for your positive feedback! We’re delighted to hear that you received great service, were greeted promptly, and kept informed about the status of your vehicle. It’s wonderful to know that you’re pleased with the work done. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

August 29, 2024

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Employee Rating

Good quick service. Representative was very friendly and polite. Seemed very competent about what he was doing and saying. More

by DCWILLTRUST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Town East Ford responded

Thank you for your feedback! We’re pleased to hear that you experienced good, quick service and found our representative friendly, polite, and knowledgeable. We strive to provide excellent service and it’s great to know we met your expectations. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

August 28, 2024

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Employee Rating

Helped me through the process and always take care of my tires when bringing it in. Jim and Christa are all five stars in my books!! More

by ANTHONY.GUTIERREZ2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim and Christa in the service section

Aug 29, 2024

Town East Ford responded

Thank you for your positive review! We're delighted to hear that Jim and Christa provided you with excellent service and took care of your tires. Your satisfaction is our top priority, and we appreciate your business.

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