Terri Scott | Page 6

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Crista provided excellent service and got your vehicle back to you as promised. We'll make sure to pass along your kind words to her. If you need any further assistance, feel free to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for your continued support and for bringing this to our attention. We're glad to hear that you generally have a good experience with us. We apologize for the oversight regarding the free oil change. Please contact us so we can review your bill and make sure you're appropriately credited for the free oil change. We appreciate your understanding and look forward to resolving this promptly.

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that your state inspection was handled quickly and efficiently. It’s great to know you had a positive experience with our team. If you need anything else or have any further questions, feel free to reach out.

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear that you consistently have great service and find our team friendly and helpful. Keeping you updated is a priority for us, and it's wonderful to know that we're meeting your expectations. If there's anything more we can do for you, please let us know. We look forward to serving you again!

Town East Ford responded

Thank you for your kind words! We’re delighted to hear that you were pleased with your service and found the explanation of the service to be thorough. If there’s anything more we can do for you, please let us know. We look forward to serving you again!

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Edgar provided you with fantastic service and took great care of your needs. Your recommendation means a lot to us, and we’re glad to know that you’ll continue to trust our Service Department. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for bringing this to our attention. We strive to provide thorough and transparent service for every customer, and we apologize if our multi-point inspection process was not properly communicated to you. Your feedback is invaluable, and we take it seriously. Please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com so we can better understand the situation and ensure that all aspects of your service experience meet your expectations. We appreciate your business and hope to address your concerns promptly.

Town East Ford responded

Thank you for your feedback! We’re pleased to hear that you experienced good, quick service and found our representative friendly, polite, and knowledgeable. We strive to provide excellent service and it’s great to know we met your expectations. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for your positive feedback! We’re delighted to hear that you received great service, were greeted promptly, and kept informed about the status of your vehicle. It’s wonderful to know that you’re pleased with the work done. If you need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for your positive review! We're delighted to hear that Jim and Christa provided you with excellent service and took care of your tires. Your satisfaction is our top priority, and we appreciate your business.