We were not intending to buy a car but CJ did a great job
giving us information and went out of his way to make sure the car fit in our garage. Although he is new to the company, CJ provided exceptional cus
giving us information and went out of his way to make sure the car fit in our garage. Although he is new to the company, CJ provided exceptional customer service. All went smoothly except for mistake made Finance Dept. Alex Shu specifically wrote a note per our instructions to hold check until July 17, but found out from bank that we were short of funds because check was cashed on July 15! This is a huge error that greatly impacted our trust in Honolulu GMC Cadillac.
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by RAMURAI
Verified Customer
Verified Customer
Jul 20, 2025 -
Honolulu GMC Cadillac responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Honolulu GMC Cadillac!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Anthony was very helpful ensured that my family and I got
a great deal and had an easy purchasing process. Would recommend anyone looking for a vehicle to visit Honolulu GMC.
a great deal and had an easy purchasing process. Would recommend anyone looking for a vehicle to visit Honolulu GMC.
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by MICHAELVANHORN23
Verified Customer
Verified Customer
Other Employees Tagged:
Sheldon Ahlo,
Herman Teves, Jr.,
Kalai Mukawa,
Juanita Ocampo,
Jenn Turner,
Jeff Huang,
Dante Jovenal,
Nick Nakama,
Eric Cheigh
, Anthony Santiago
Jul 18, 2025 -
Honolulu GMC Cadillac responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu GMC Cadillac!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Theresa is an excellent finance manager!
She communicates clearly so I understood the details that are in the contracts. She was also able to work within my means to ensure my payments were
She communicates clearly so I understood the details that are in the contracts. She was also able to work within my means to ensure my payments were feasible. She also provided options for the extended warranty, supplemental services, and even ceramic coating. She was also very fast and accommodating to my schedule and my personal situation to obtain the best rate I could. Highly recommend Theresa at Honolulu GMC!
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by EJKIM173
Verified Customer
Verified Customer
May 29, 2025 -
Honolulu GMC Cadillac responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac.
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
May 29, 2025 -
Honolulu GMC Cadillac responded
Thank you for sharing your positive experience with Theresa at Honolulu Buick GMC Cadillac! We're pleased to hear she provided clear communication and tailored options that suited your needs. We appreciate the recommendation and look forward to assisting you again in the future!
GMC Honolulu got me into a new truck and I’m very happy
with the service I received from the dealership and the finance department, was a great experience
with the service I received from the dealership and the finance department, was a great experience
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by Joshdoughty1
Verified Customer
Verified Customer
May 16, 2025 -
Honolulu GMC Cadillac responded
Here at Honolulu GMC Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Really thorough and attentive.
It was a non pressure sale and I enjoyed the test drive with Nick Nakama
It was a non pressure sale and I enjoyed the test drive with Nick Nakama
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by drtko147
Verified Customer
Verified Customer
Other Employees Tagged:
Theresa Karas
May 10, 2025 -
Honolulu GMC Cadillac responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
The he used vehicle I bought was in great condition.
The salesman was attentive and patient with us.
The dealership’s facilities were impressive and immaculate.
The salesman was attentive and patient with us.
The dealership’s facilities were impressive and immaculate.
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by PACLIGHT808
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Nissel our salesman was excellent.
May 03, 2025 -
Honolulu GMC Cadillac responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
The sales person, Nick Nakama, was knowledgable, helpful,
and recognized our needs. The Finance person, Theresa Karas, was very helpful and attentive to our desires about financing. Everyone was friendly a
and recognized our needs. The Finance person, Theresa Karas, was very helpful and attentive to our desires about financing. Everyone was friendly and helpful…a really great experience.
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by KMURA0525
Verified Customer
Verified Customer
Apr 21, 2025 -
Honolulu GMC Cadillac responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Super friendly people, easy to talk to, and willing to
assist you with all your needs
assist you with all your needs
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by MIER_MAILE
Verified Customer
Verified Customer
Other Employees Tagged:
Justin Nissel
Apr 17, 2025 -
Honolulu GMC Cadillac responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu GMC Cadillac.
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
This was a great experience for the wife and myself and
with Dantes help made it happen thanks to him we left with the truck I always wanted
with Dantes help made it happen thanks to him we left with the truck I always wanted
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by BLAINE.ROBELLO
Verified Customer
Verified Customer
Apr 17, 2025 -
Honolulu GMC Cadillac responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
The staff were very nice.
No trouble on getting my truck. It was fast and easy
No trouble on getting my truck. It was fast and easy
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by HIMYNAMEISJAYP
Verified Customer
Verified Customer
Mar 24, 2025 -
Honolulu GMC Cadillac responded
Hi Jay, thanks for the positive review! We are here to help and are glad to have gotten you into a new truck! Come see us again soon!