Thierno Bah | Page 2

We had a nearly 5-star experience at Toyota of Tampa Bay. We drove over an hour to look at a specific used car, which was available, clean, and ready to test drive. Our main sales rep, "T", was incredible in We drove over an hour to look at a specific used car, which was available, clean, and ready to test drive. Our main sales rep, "T", was incredible in every way. He was kind and polite to my party of 3, including my teenager; he helped us evaluate the vehicle in the lot and get out for a test drive; and, most importantly, he advocated for our needs with management. We ended up buying the car, but nearly did not. After a satisfactory test drive, I asked T to draw up the papers. Unfortunately, the sales manager who came to present the offer showed us a total of $24,000 on a $14,000 car!! There were many add-ons that didn't apply and we didn't want, but instead of helping us find a price that worked for both parties he basically told us we were lucky to get the car at that price. We walked. T called a few minutes later and we were able to negotiate an acceptable price. Without his diligence and willingness to work with management to remove some of the bloat (they still stuck us with their $3000 "premium protection plan" -- buyer beware of this fee on every car here!), we wouldn't have been able to take home the vehicle. What would have made this a 5-star visit is if the first conversation with sales management had been about getting us the vehicle we wanted at a fair price, instead of justifying all of their add-ons. Thank you again, T, for your kindness, professionalism, and willingness to listen and discuss!! Also, would like to say we had a great experience signing all the papers with Nidal. He was pleasant, did not unduly pressure us to purchase any additional service plans (though he did present them), and helped us get out in time for a late dinner. More

by BRIAN Verified Customer Verified Customer

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Awesome customer service from sales representative T. Really enjoy the experience of Toyota. thank you. Really enjoy the experience of Toyota. thank you. More

by charodavis202 Verified Customer Verified Customer

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Toyota of Tampa Service department has the best workers. Especially David and Josh. I recommend this place to anyone Especially David and Josh. I recommend this place to anyone More

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The customer service here is great and the environment is so welcoming. Nice having a dealership that even offers a hot meal if you were there long enough. so welcoming. Nice having a dealership that even offers a hot meal if you were there long enough. More

by steware.es Verified Customer Verified Customer

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He was patient and extremely understanding as well as helpful in every regard possible to get me in my dream car helpful in every regard possible to get me in my dream car More

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pushy, disrespectful, smart-aleck. Would defninitely not recommend - find a different dealership that values its potential customers. Would defninitely not recommend - find a different dealership that values its potential customers. More

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I have been dealing with Toyota for years. Great service, friendly, very helpful, answer questions always. Great service, friendly, very helpful, answer questions always. More

by mercyalv Verified Customer Verified Customer

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From the moment I walked in, the staff was welcoming, professional, and incredibly knowledgeable. My salesperson, [Salesperson's Name], took the time to understand exactly what I was looking for and help professional, and incredibly knowledgeable. My salesperson, [Salesperson's Name], took the time to understand exactly what I was looking for and helped me find the perfect car without any pressure. The entire buying process was smooth, transparent, and efficient. They answered all my questions clearly, gave me a fair trade-in value, and worked with me on financing options that fit my budget. What really stood out was the attention to detail and the genuine care they showed—even after the sale. The follow-up call to check in on how I was enjoying the car was a nice touch and made me feel truly valued as a customer. I highly recommend Thierno B to anyone in the market for a vehicle. Excellent service, great selection, and a team you can trust. I’ll definitely be back for my next car! More

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This was my first time ever purchasing a car and thanks to Thierno the process, went very smoothly and he helped me find it exactly what I was looking for. I definitely recommend working with him. to Thierno the process, went very smoothly and he helped me find it exactly what I was looking for. I definitely recommend working with him. More

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I came with my own financing in hand with a lender I thought we had a great relationship. I gave the dealership the opportunity to see if they could give me a better interest rate. They beat what I had thought we had a great relationship. I gave the dealership the opportunity to see if they could give me a better interest rate. They beat what I had by 5 percent. Toyota of Tampa Bay is honest, professional and truly outstanding. Thanks T for no pressure. More

by melkenneysr Verified Customer Verified Customer

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