Thilo Schwill | Page 8

Outstanding customer service My wife and I had an outstanding experience working with Audi Naples in purchasing our Audi automobile. The process was seamless and Ali Taqi did a g My wife and I had an outstanding experience working with Audi Naples in purchasing our Audi automobile. The process was seamless and Ali Taqi did a great job in securing the vehicle for us to ensure that we obtained the auto we had wanted. More

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Went above and beyond Jason(GM), Mike(sales), and Louis(finance) went WAY out of their way to help my wife and I and we drove from Fort Lauderdale. Jason(GM), Mike(sales), and Louis(finance) went WAY out of their way to help my wife and I and we drove from Fort Lauderdale. More

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Avoid if You Are an Internet Customer HORRIBLE DEALERSHIP. Avoid if you are an internet customer because you will not be treated fairly. I had a deal on-the-table and had agreed to all ter HORRIBLE DEALERSHIP. Avoid if you are an internet customer because you will not be treated fairly. I had a deal on-the-table and had agreed to all terms. I submitted my credit application hours before another customer. Yet, Audi Naples sold the car to someone else who was in their showroom 3-4 hours after I had already submitted my paperwork. No communication to say someone else was interested in the vehicle. I was waiting patiently to hear back from them on the approval and to sign all the paperwork and complete the sale. My initial interactions with Michael Schutt were very professional and left a great impression, inspiring trust, which is pretty rare in this industry. Had I dealt with him the entirety of the time, the outcome may have been different. John Holman was downright awful: incomplete sentence responses, very slow to respond, lacking knowledge, etc.. Complaints to the General Manager, Thilo Schwill, were met with an air of condescension and total apathy. What a terrible experience. I wouldn't want anyone else to go through the same, so AVOID THIS UNPROFESSIONAL DEALERSHIP. More

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