Thom Lamm | Page 13

Lease The Thom and all the other staff that we interacted with were truly professional. Addressed to our needs and concerns. Spent whatever amount to time t The Thom and all the other staff that we interacted with were truly professional. Addressed to our needs and concerns. Spent whatever amount to time to address all questions and were very flexible ensuring we would be completely conformable and pleased with the process in spite of previous purchases we have made in the past, no assumptions were made. Have and will continue to recommend Annapolis Volvo because of the fair, honest, friendly and quality of the service, staff and vehicles. More

by bart6178 Verified Customer Verified Customer

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Volvo XC60 Don’t waste your time elsewhere. If you are in the market for a Volvo then go see Ty and the other fine staff at Annapolis Volvo. You simply won’t be Don’t waste your time elsewhere. If you are in the market for a Volvo then go see Ty and the other fine staff at Annapolis Volvo. You simply won’t be disappointed. More

by threexchamps Verified Customer Verified Customer

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Smooth and Efficient We spent several hours over two days to successfully accomplish our trade off and new car purchase. Everyone we worked with was professional and will We spent several hours over two days to successfully accomplish our trade off and new car purchase. Everyone we worked with was professional and willing to assist my husband and me. All of our questions were answered and I felt it was time well spent. More

by CATHERINE_SCHUMACHER Verified Customer Verified Customer

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Amazing experience I have great things to say about my experience at Volvo Annapolis, specifically Thom Lamm and Amy. Thom made a stressful process so easy. Very knowl I have great things to say about my experience at Volvo Annapolis, specifically Thom Lamm and Amy. Thom made a stressful process so easy. Very knowledgeable about the vehicles and options and helped get us squared away in a vehicle that met our needs and budget. Thank you! More

by LYNNIEPEAP Verified Customer Verified Customer

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Pleasant Experience Professional, courteous, pleasant to work with. Non-pressure environment. The dealership staff were there to assist with your vehicle purchase and not Professional, courteous, pleasant to work with. Non-pressure environment. The dealership staff were there to assist with your vehicle purchase and not force a sale. More

by DPRUETT12 Verified Customer Verified Customer

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salesman wasnt interested My deal was a pretty easy deal. i knew what i wanted, i applied online and was approved. the salesman called me and set an early morning app and i was My deal was a pretty easy deal. i knew what i wanted, i applied online and was approved. the salesman called me and set an early morning app and i was there on time. When i arrived the salesman didnt seem happy to see me. He also didnt answer my questions about the vehicle(XC 90 t6 Rdesign). I had to ask other salesman about the vehicle. The salesman that i was working with sat me in another office and gave another customer his un-divided attention. He got there deal done before mine then told me they were there before me which wasnt true because i talked to the customer. I was also told by the salesman incorrect information about tire size. The salesman acted as if I didnt matter nor was my question important which led me to purchasing the vehicle that i absolutely love without the tires and wheels that i want because i was told that they werent sold. Then i came back to the dealership two weeks later for my tags and i saw the wheels that i wanted on the same model that i own. I ask another salesman and they said that they stock those wheels and that my salesman should have told me about them. I spoke with the assistant sales manager and he took my number about a week ago and i still havent been called back about this matter. In closing i would not refer this salesman to anyone, this is my first volvo and the experience is tainted by very poor salesmanship and customer service. More

by T.WILIAMS822 Verified Customer Verified Customer

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Great experience from start to finish. Everyone at the dealership was professional and kind. We couldn’t have asked for a better experience. Everyone was very knowledgeable. Would highly Everyone at the dealership was professional and kind. We couldn’t have asked for a better experience. Everyone was very knowledgeable. Would highly recommend Annapolis Volvo. More

by lap7093 Verified Customer Verified Customer

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Convenient Easy and convenient. The employee, Luis, that handles the service check in has been there for a long time and is always so professional and friendly. Easy and convenient. The employee, Luis, that handles the service check in has been there for a long time and is always so professional and friendly. A loaner car allowed me to run errands nearby. More

by JANETLPRINCE Verified Customer Verified Customer

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No hassle, no upsells, nosurprises Dropped off the car for service. All went well. No nasty surprises, surcharges or other things you don't want when having maintenance done. All good. Dropped off the car for service. All went well. No nasty surprises, surcharges or other things you don't want when having maintenance done. All good. More

by JDEBRUYNE Verified Customer Verified Customer

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Great experience We had a very positive experience buying our new xc40. Thom Lamm was great! Amy was also great and made the paperwork easy. Will definitely recommend We had a very positive experience buying our new xc40. Thom Lamm was great! Amy was also great and made the paperwork easy. Will definitely recommend this dealership More

by sbilo924 Verified Customer Verified Customer

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