Thomas Banville | Page 7

I keep coming back to Bright Bay Mazda for my 2019 CX-5's needs because I trust this dealership and the folks I interact with. I come from Jackson Heights in Queens. Bret H.....the new customer adviser.. needs because I trust this dealership and the folks I interact with. I come from Jackson Heights in Queens. Bret H.....the new customer adviser... was a delight and most pleasant to deal with. A good addition to your team, along with Walter and Callie. More

by jthunder42 Verified Customer Verified Customer

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The personnel at the front desk to the mechanics are very attentive to help with a good attitude. attentive to help with a good attitude. More

by Gabe V Verified Customer Verified Customer

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The best experience leasing a vehicle. Highly recommend!! Ask for Tom! No hidden secrets! Very straightforward experience unlike other dealerships. This is my 3rd lease with Mazda. The pro Highly recommend!! Ask for Tom! No hidden secrets! Very straightforward experience unlike other dealerships. This is my 3rd lease with Mazda. The product is amazing but this dealership I can’t say enough. Professional, friendly, efficient and very accommodating. Highly recommended!! More

by TAIKIM1 Verified Customer Verified Customer

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I was going in for service and made an appointment to speak with my sales person to chat about a new vehicle. i I didn’t think I would move forward but the car I was offered and the deal they gave me was speak with my sales person to chat about a new vehicle. i I didn’t think I would move forward but the car I was offered and the deal they gave me was too good to pass up! It was a quick and painless process. More

by STACEYMH121 Verified Customer Verified Customer

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Tom and the rest of the staff were very professional and helpful. The process of purchasing and trade in of my old car was simple and easy. I had not purchased a car in along time and this experience work helpful. The process of purchasing and trade in of my old car was simple and easy. I had not purchased a car in along time and this experience worked out very well. Callie in the Service Dept. was very helpful in dealing with an issue on the pre-owned vehicle that I purchased. More

by CHEFGUY49 Verified Customer Verified Customer

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I felt very comfortable at Bright Bay and the process went very smoothly. Would recommend this dealership highly. went very smoothly. Would recommend this dealership highly. More

by KEVCREED Verified Customer Verified Customer

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Accommodations Clean, quick, professional Staff very professional and personable Would highly recommend bright bay mazda to anyone and everyone professional and personable Would highly recommend bright bay mazda to anyone and everyone More

by BridgetRoemer Verified Customer Verified Customer

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Good service with no pressure to purchase unnecessary components. Overall the service experience was pleasant. components. Overall the service experience was pleasant. More

by FRANKTOICH Verified Customer Verified Customer

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All Help was professional and courteous. Used cars for sale were in nice condition. Selection was very good. My husband and I were disappointed in the truth of advertising. The vehicle we wa Used cars for sale were in nice condition. Selection was very good. My husband and I were disappointed in the truth of advertising. The vehicle we wanted to purchase was clearly advertised as certified vehicle but when we questioned our sales person he said it was pre-certifiable and that it would cost another $899 if we wanted to certify. This is not what we understand the Mazda certification to be. I will say that the sales team was accommodating and waived the certification cost. Next we went to finance part of the vehicle. We have excellent credit and we should have received 7.9% interest fee as advertised on your website the day we were financing for excellent credit but 8.5% was the best that they would do. Unfair with our credit score. We were told by Manny in finance that it was based on the risk of the car when we were only financing less than half of the sell price. So basically I give your dealership an average score because the people were all professional but the advertising practices are unfair to all consumers. BTW when we test drove the car our sales person and I noticed a thumping when the brakes were applied. We asked to have it check out. When we picked up the car I asked if the brakes were checked for the noise. The technician said that it was oxidation on he rotors. After driving the car the thumping noise did not go away so now we are bring the car in for service. I appreciate the fast accommodation but wish this was looked at a little more carefully before we picked up the car. We went looking at several Mazda dealers. To be honest others engaged in "creative advertising" but not all. It was refreshing to work with some dealers that was upfront about all cost. It might be something that Brightbay may want to consider. I would recommend your dealership to others and already have. It would be nice to simplify the process. Thank you for listening More

by nscavyrp Verified Customer Verified Customer

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The service department is always so accommodating. It’s inconvenient to have to bring your car in but they really do put so much effort into making it a pleasant experience. I would recommend them to It’s inconvenient to have to bring your car in but they really do put so much effort into making it a pleasant experience. I would recommend them to anyone that I care about. More

by TRAINGIRL333 Verified Customer Verified Customer

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