Thomas Banville | Page 8

Accommodations Clean, quick, professional Staff very professional and personable Would highly recommend bright bay mazda to anyone and everyone professional and personable Would highly recommend bright bay mazda to anyone and everyone More

by BridgetRoemer Verified Customer Verified Customer

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Good service with no pressure to purchase unnecessary components. Overall the service experience was pleasant. components. Overall the service experience was pleasant. More

by FRANKTOICH Verified Customer Verified Customer

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All Help was professional and courteous. Used cars for sale were in nice condition. Selection was very good. My husband and I were disappointed in the truth of advertising. The vehicle we wa Used cars for sale were in nice condition. Selection was very good. My husband and I were disappointed in the truth of advertising. The vehicle we wanted to purchase was clearly advertised as certified vehicle but when we questioned our sales person he said it was pre-certifiable and that it would cost another $899 if we wanted to certify. This is not what we understand the Mazda certification to be. I will say that the sales team was accommodating and waived the certification cost. Next we went to finance part of the vehicle. We have excellent credit and we should have received 7.9% interest fee as advertised on your website the day we were financing for excellent credit but 8.5% was the best that they would do. Unfair with our credit score. We were told by Manny in finance that it was based on the risk of the car when we were only financing less than half of the sell price. So basically I give your dealership an average score because the people were all professional but the advertising practices are unfair to all consumers. BTW when we test drove the car our sales person and I noticed a thumping when the brakes were applied. We asked to have it check out. When we picked up the car I asked if the brakes were checked for the noise. The technician said that it was oxidation on he rotors. After driving the car the thumping noise did not go away so now we are bring the car in for service. I appreciate the fast accommodation but wish this was looked at a little more carefully before we picked up the car. We went looking at several Mazda dealers. To be honest others engaged in "creative advertising" but not all. It was refreshing to work with some dealers that was upfront about all cost. It might be something that Brightbay may want to consider. I would recommend your dealership to others and already have. It would be nice to simplify the process. Thank you for listening More

by nscavyrp Verified Customer Verified Customer

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The service department is always so accommodating. It’s inconvenient to have to bring your car in but they really do put so much effort into making it a pleasant experience. I would recommend them to It’s inconvenient to have to bring your car in but they really do put so much effort into making it a pleasant experience. I would recommend them to anyone that I care about. More

by TRAINGIRL333 Verified Customer Verified Customer

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Bright Bay Mazda was very responsive during the whole process, especially the parts department. A pleasure to deal with. Would absolutely purchase here again. Communication was top notch as well. process, especially the parts department. A pleasure to deal with. Would absolutely purchase here again. Communication was top notch as well. More

by christon508 Verified Customer Verified Customer

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Thomas was a great sales rep. Not pushy. Transaction went smooth. No pressure at all. Not pushy. Transaction went smooth. No pressure at all. More

by winter_ny Verified Customer Verified Customer

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Bright Bay made the car leasing experience great! Tom greeted us right away and was super helpful and nice throughout the whole process! He really listened to what I wanted in the car and made it hap Tom greeted us right away and was super helpful and nice throughout the whole process! He really listened to what I wanted in the car and made it happen! We were amazed how quick the whole process took. Would definitely recommend Bright Bay and Tom to anyone looking to buy a Mazda. More

by kacislevin Verified Customer Verified Customer

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Overall great experience buying my first car. Thomas was very helpful and I was in and out in no time. Loving the car Thomas was very helpful and I was in and out in no time. Loving the car More

by scarney2018 Verified Customer Verified Customer

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I had a Very good experience here: the salesman was very helpful throughout the whole process! helpful throughout the whole process! More

by SWILDE Verified Customer Verified Customer

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Very pleasant experience overall. Tom was very professional and helpful. Made the whole process a little easier. Would definitely recommend this dealership. Tom was very professional and helpful. Made the whole process a little easier. Would definitely recommend this dealership. More

by JTR Verified Customer Verified Customer

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