Thomas Darby | Page 38

Ask auto purchase experience I actually enjoyed! This was the most unusual experience in buying a car that I've ever had. The personal attention that John and the rest of the staff provided us was re This was the most unusual experience in buying a car that I've ever had. The personal attention that John and the rest of the staff provided us was refreshing and broke a long standing relationship I previously had with another dealership. I've never been treated with such respect by a dealership in my 30 years of auto buying. Thanks to all and I look forward to my next experience with you all! Bravo to the Chandler Subaru Superstore! More

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Best Car Buying Experience Ever Anyone who has ever purchased/leased a vehicle has in one way, shape, or form dealt with pushy,rude and unknowledgeable car sales staff that make you Anyone who has ever purchased/leased a vehicle has in one way, shape, or form dealt with pushy,rude and unknowledgeable car sales staff that make you feel like you owe them something just for showing up on their lot. This is our second car purchase from Subaru Superstore of Chandler and I must say, from our Service experience with Angela, to our car purchase experience with Tom Darby, James Cloer and Mark Dicino, this process was nothing short of exceptional. Tom, without a doubt, is the friendliest, most knowledgeable, no pressure car sales associate that me and my wife have ever dealt with. Folks, he knows his stuff when it comes to the Subaru product. From the time me and my wife met Tom, we knew right away that we were about to experience buying a car like we've never experienced. With Tom's laid back, non-pushy, honest, friendly demeanor, we felt completely comfortable and at ease during our new car purchase. Right away Tom was understanding of our needs and took us in the direction of our new Outback. Sales Manager James Cloer was equally as friendly, honest, knowledgeable, and absolutely put zero pressure on the customer. We then made our way to the finance office and met with Mark Dicino, a very friendly, honest and caring staff member that made this part of our car purchase a breeze. My wife are very loyal customers and I must say we will be life long customers at Subaru Superstore of Chandler. Keep up the great work. More

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Awesome We just leased our 6th Subaru from this dealership. They are always very friendly and no pressure. Thomas was wonderful to work with. He was very unde We just leased our 6th Subaru from this dealership. They are always very friendly and no pressure. Thomas was wonderful to work with. He was very understanding with our situation as we were in the middle of moving our daughter to Colorado and then to get evacuated from our home due to the Woodbury Fire. When we returned from Colorado we set up a delivery time and date. They were very accommodating to our wishes. We did everything remote and then finalized everything when we picked up our Legacy. Mark Harper the sales manager came and spoke to us to make sure everything was what we had requested. More

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Amazing This dealership is so low pressure and actually cares about the buyers. We have been to a lot of dealerships and we have finally found the best! Recco This dealership is so low pressure and actually cares about the buyers. We have been to a lot of dealerships and we have finally found the best! Reccomending all my friends and family here now. More

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Great experience. Darby was great, he was very personable and helpful. We had a wonderful experience. He answered all our questions and was very helpful. He made our ex Darby was great, he was very personable and helpful. We had a wonderful experience. He answered all our questions and was very helpful. He made our experience very easy. More

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Tom Darby is the best salesman I have ever had. Darby is truly an honest, upfront guy. He was patient and helpful. I had never had anyone spend so much time with me before and be si patient. I reall Darby is truly an honest, upfront guy. He was patient and helpful. I had never had anyone spend so much time with me before and be si patient. I really enjoyed our conversations and how much he learned about us. He invested in us and built a relationship with us. We weren't just a deal and quick money. He truly but a relationship. I will go back to Darby and buy ever car from him and recommend him. I would recommend him to anyone. He gave us a great deal! More

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Excellent, low pressure, fact filled experience. This is my 3rd vehicle that I have worked with Darby on purchasing. He is straightforward and low pressure. This is what a sales/ car buying experie This is my 3rd vehicle that I have worked with Darby on purchasing. He is straightforward and low pressure. This is what a sales/ car buying experience should be. His knowledge base is exceptional... he doesn’t oversell or push you into something out of your realm. We can talk about the sale, but what counts most? The service after the sale. Darby’s follow up is superb. Periodic check ins to make sure things are going well with the vehicle. It is very much appreciated and makes me feel like a valued customer, rather than a “one-turn” sale. More

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Great dealership This is my 2nd lease from this dealership and both times were great. Friendly staff, easy going, no pressure buying. Tom Darby was informative and v This is my 2nd lease from this dealership and both times were great. Friendly staff, easy going, no pressure buying. Tom Darby was informative and very helpful. More

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Purchase new car Lots of cars to choose from, knowledgeable sales and no high pressure tactics. Just got to pick out and purchase the car I really wanted. Lots of cars to choose from, knowledgeable sales and no high pressure tactics. Just got to pick out and purchase the car I really wanted. More

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Great Experience As many of the other reviews say working with Darby was a no pressure experience. I was looking for a Forester with some specific options and he foun As many of the other reviews say working with Darby was a no pressure experience. I was looking for a Forester with some specific options and he found one that was just delivered to the dealership. While I couldn’t test drive until the prepped. Darby brought it up front and showed it to me to inspect. Darby found a similar one for me to test drive. Darby explained the different systems and answered all my questions. He is very knowledgeable on the vehicles he sells. Some sales representatives are not. While the process to purchase the vehicle took a little longer then normal due to it needing to be prepped, Darby kept following up on its progressed and kept me informed. I would recommend Darby to anyone interested in purchasing a Subaru. More

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