Thomas Darby | Page 43

Best Car Buying Experience Ever My husband's review; "They were excellent". For a man of few words, that is high praise. After doing much research, as well as driving our daughter's My husband's review; "They were excellent". For a man of few words, that is high praise. After doing much research, as well as driving our daughter's Outback Limited, my husband and I knew it was the car we wanted. Over the years, living in Michigan, we bought many cars. Some were from very nice sales associates and dealerships. That said, Tom Darby is by far our favorite sales associate ever. He is nice, friendly, professional, knowledgeable, easy going, and not at all pushy. He's everything you could want in a person selling you a car; overall a great guy. I informed Tom that we were extremely interested in the car he showed us, and if we did buy an Outback, it would be from him; but that we never buy a car the same day. He didn't try to pressure us or talk us into committing to anything; just said to call him if we had any questions, which we appreciated. We set up a time to come back the next day for a test drive. We did, and bought our Outback. I have never liked the process of buying a car and consider it stressful. Tom and everyone else at Subaru Superstore made the whole experience downright pleasant. I've always dreaded the finance process, often the most high pressure aspect. However, Mark Dicino in finance was great; explaining various options and being patient with questions. Mark made the finance part easy and painless. Danielle Landis, the first person we met at Subaru Superstore was very friendly and helpful. She is responsible for our first impression of Subaru Superstore being so positive. After buying our car, Danielle was our delivery specialist. She did a great job explaining our car's features and helping us pair the Bluetooth for our phone. Before leaving with our new car, we met Daniel Strebler, yet another friendly person who told us he's looking forward to seeing us back for our second go-round of going over our car's features with him. All in all, we are thoroughly impressed with Subaru Superstore. Everyone truly seemed to care that we were treated well and got the car we wanted. We highly recommend buying a car there, especially from Tom. More

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Friendly and Easy First time buying a car and Tom made it super easy and comfortable! I found the car with everything I wanted and didn't have to compromise. We were ve First time buying a car and Tom made it super easy and comfortable! I found the car with everything I wanted and didn't have to compromise. We were very patient knowing that we wanted to get a good deal as well as a great low mileage used car. Tom listened to all our needs and worked with us to get us into the car! Scott who had helped us the first time coming in was great as well. It was great to feel a sense of family and community at the dealership. Would recommend Tom highly! More

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New car Thomas was excellent and extremely patient with my challenges of technilogy! He had the cat prepped for me quickly, despite it being a holiday. Custom Thomas was excellent and extremely patient with my challenges of technilogy! He had the cat prepped for me quickly, despite it being a holiday. Customer service was fantastic. Highly recommend. Prompt, thorough explanations of technology. . More

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Great working Tom Darby @ Subaru Superstore in Chandler Mr.Darby was so helpful and friendly to us in the whole process of buying a used Mercedes E350 Sport from the Subaru Superstore in Chandler. He is one Mr.Darby was so helpful and friendly to us in the whole process of buying a used Mercedes E350 Sport from the Subaru Superstore in Chandler. He is one I would recommend to all. I would also recommend Subaru Superstore in Chandler for your vehicle needs as the employees were so friendly and cooperative.What we noticed was that the sales or the finance people wont push you hard to make the decision on the vehicle or on other things, but they would give enough time for us to choose from. Over all it was an awesome experience working with Darby and Subaru Superstore in Chandler for our vehicle needs.. More

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Overall great experience! We went in to look for a car but without much idea of what we were looking for. As soon as we spoke with Tom and looked at a few cars, we had a better We went in to look for a car but without much idea of what we were looking for. As soon as we spoke with Tom and looked at a few cars, we had a better idea of what we wanted and were able to pick a car right then! He was very friendly and wasn’t like the typical pushy salesman. He was able to get the price down to what we wanted and explained everything in detail. I would recommend him to anyone! More

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AMAZING Stress-free Experience! We were simply blown-away by the entire car buying experience that Tom skillfully guided us through the whole way. I was frankly dreading trading-in We were simply blown-away by the entire car buying experience that Tom skillfully guided us through the whole way. I was frankly dreading trading-in my car for a new one and was completely clueless about leasing a car as I have always done a purchase in the past with other dealerships. When we pulled-into the dealership, I was expecting to be pounced upon, BUT that was thankfully not the case! We had some time alone to just browse by ourselves and then Tom casually approached and introduced himself; he was extremely pleasant, kind, and reserved. Now, I had done some research as to what model we were looking for but was clueless as to the differences between the package levels in the models. Tom explained everting in detail and instead of trying to sell us the top of the line, he was very inquisitive as to what features fit our life style. My spouse was very reserved and cautious (based on past experiences with other dealerships) but after Tom spent a great deal of time explaining our options, we both felt good and went forward with leasing a 2019 Outback limited Edition Tom took us inside the immaculately appointed dealership and offered us refreshments. We then ran the numbers and were thrilled with the lease price and terms. I then met with Brent, the Business Manager, who was also very pleasant and welcoming. I was also impressed by the dealerships' use of the Document Signing Pad- just a very clean and organized experience and really liked Brent's sense of humor too! Well, I could go on forever about detailing the positive experience; however, if you are reading this, please stop now and go to the Chandler Subaru Superstore and ask for Tom; it will be the best way to start the new year! More

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Personal Attention I first met Tom Darby when I went in to test drive a Crosstrek. He was friendly and knowledgeable about the vehicle, and wasn’t “pushy” in the least. I first met Tom Darby when I went in to test drive a Crosstrek. He was friendly and knowledgeable about the vehicle, and wasn’t “pushy” in the least. He gave me his card, which I kept on the fridge for two months until I decided to move forward. I used the “Build” function on the dealership website, including all of the extras I wanted. Once completed, I sent to Tom. Multiple texts and some calls later, he had the quote, found the exact car at another dealership, brought it back to the Superstore and had it set up for the hitch and crossbar install the same day I completed the paperwork. Tom made the somewhat stressful process of buying a car easy, took the time to sit in the car and go through all of the features, and has followed up on my satisfaction with the vehicle. Overall....GREAT EXPERIENCE and I LOVE the car!! More

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Wonderful experience Great experience in purchain a car. Tom was very knowledgeable and helpful in answering our questions. Will recommend this dealership and Tom to my fr Great experience in purchain a car. Tom was very knowledgeable and helpful in answering our questions. Will recommend this dealership and Tom to my friends w/o are looking to buy a car. More

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Professional Kevin and Tom were a pleasure to work with. I would recommend them to any family or friends looking to buy or lease a new Subaru. Kevin and Tom were a pleasure to work with. I would recommend them to any family or friends looking to buy or lease a new Subaru. More

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Five-Star Car-Buying Experience My experience with Subaru Superstore Chandler, specifically with Thomas Darby and Brent Beck, was nothing short of amazing. Thomas was extremely help My experience with Subaru Superstore Chandler, specifically with Thomas Darby and Brent Beck, was nothing short of amazing. Thomas was extremely helpful in answering my questions and keeping me up to date on what vehicles I'd be interested in, based on the things that I had shared are important to me in my next vehicle. He was very knowledgeable about each vehicle I showed interest in and was relatable, patient, and professional. He went the extra mile in making me feel at home and comfortable. Brent, who was our finance specialist, was also very kind, relatable, honest, transparent, and pleasant to work with. It was clear that he had my best interests in mind. I highly recommend doing business with these guys, and the rest of Chandler Superstore Chandler, and am extremely pleased with how I was treated. More

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