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Thomas Gernhart
Thomas Gernhart at Brandon Honda

Thomas Gernhart | Page 4

Assistant Service Manager

Brandon Honda

9209 East Adamo Drive
Tampa, FL 33619

Contact Me
4.8
271 Reviews

Hometown of Wilkes Barre, PA where I worked in health care and the fire service for over 20 years prior to coming to the Honda Family. My hobbies include wrestling and racing cars, as I formerly raced go carts and cars. Education includes two Master Degrees, along with many certifications. Overall, my passion is to talk with people and meet your needs with honesty and follow through.

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

Specialties & Trainings

2024 Assistant Service Manager of the Year

2023 Assistant Service Manager of the Year

View more specialties & trainings
4.8

271 Reviews

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271 Reviews of Thomas Gernhart

May 10, 2025

Dealership Rating
Employee Rating

Tom got us in immediately, kept us informed the entire time to include the video of the service. Great Job! More

by knarrmb68
Recommend Dealer
Yes
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May 10, 2025

Dealership Rating
Employee Rating

My car was done at time estimated. All charges were reviewed prior to doing anything.,excellent More

by julialindsey29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2025

Dealership Rating
Employee Rating

Very prompt, my time frame was given and exceeded. Need a place to buy some food and a drink other than kiosk More

by LathorneD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Dealership Rating
Employee Rating

Thomas did a great job with helping me service my car. He explained every clearly, and helped me get a great price for all services. Thank you! More

by LunoSue22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2025

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My service was quick and simple . They did an Amazing job as usual thank you More

by beautifulme0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2025

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Reasonable wait time, good prices, great service advisor, best of all — no upsell here today! More

by tbaycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 30, 2025

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Employee Rating

Tom and the team got us in and out in a very professional manner and respe yed our time. More

by davidspalding74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 29, 2025

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Employee Rating

Always clean and very welcoming and the service advisors are very nice and explain everything. You will always have options and never pressured to buy anything ever. More

by mzjazzy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Augustine Cardona, Rick Schoen

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April 29, 2025

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Employee Rating

Very pleased with the service provided by your dealership. Thomas Gernhart was very helpful and concerned as always. One more time, thank you for the service provided. More

by QUIQUECOR7@HOTMAIL.COM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 28, 2025

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Employee Rating

Not customer friendly. Very poor customer service. Estimates given are overly priced for repairs and not explained properly. Had to ask too many questions in order to get d More

by yeshsada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 29, 2025

Brandon Honda responded

Dear Yeshsada, Thank you for taking the time to share your feedback. I sincerely apologize that your experience with our service department was not positive. Clear communication and transparency are critical, and I regret that you had to push for explanations and detailed information regarding your vehicle’s service and estimates. Your concerns have been shared with our team, and I will be reviewing this with them to ensure we improve how we explain repairs and provide information proactively moving forward. If you would like to discuss this further or if there’s anything I can do to assist, please feel free to reach out to me directly at 813-664-1234 or rvanhart@brandonhonda.com. Sincerely, Rachel Van Hart Fixed Ops Director Brandon Honda 813-664-1234 rvanhart@brandonhonda.com

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