Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis

Thomas McCarthy | Page 5

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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3.7
80 Reviews
3.7

80 Reviews

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80 Reviews of Thomas McCarthy

April 10, 2023

Dealership Rating
Employee Rating

Terrible attendance. The people attending the workshop are thick and moody. The two times I went I was never received with a good morning and a smile on my face. More

by Ricielly Velasquez
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris

Apr 10, 2023

Copeland Chevrolet Hyannis responded

Mr. Velasquez, Thank you for your feedback. I was surprised to see your review as it's contrary to the vast majority of the reviews that we receive and I apologize if the service consultants weren't more cheerful when they greeted you. I will meet with my team and review with them in the morning. I trust that we were able to take care of the requested work on your Silverado, however if not, please feel free to connect with me directly as I'm most always here and would love to assist. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

April 02, 2023

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My truck broke down and needed to be towed to the shop Tom got the truck repaired the same day without an appointment. More

by mjw.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 21, 2023

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Employee Rating

The Service Advisor was very personable and attended to all of my concerns. I'm very satisfied. More

by dkilgrow440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 05, 2023

Dealership Rating
Employee Rating

Easy to schedule and great about communicating updates on repair.As the owner of an older vehicle I appreciate how they stick to the repairs needed without overwhelming you. Grateful to have a trustworthy Ch More

by classyclarinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

February 25, 2023

Dealership Rating
Employee Rating

Great service dept. Welcoming and well versed. Only fix what is needed and don’t try to add things on that are not needed which is refreshing even with an old 2012 Color More

by classyclarinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris , Sarah Koumbouris

Feb 26, 2023

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

February 24, 2023

Dealership Rating
Employee Rating

Dealership was very amazing. Staff was knowledgeable and helpful. Finance dept was easy to deal with. I would buy fro. Them again More

by bailiff31
Recommend Dealer
Yes
Feb 26, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

February 22, 2023

Dealership Rating
Employee Rating

I purchased my car at Quirk and the experience was not good. My service call with Copeland was a great experience. You informed me that I had a free first oil change and did some factory recall work. More

by rgiov21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Koumbouris

Feb 22, 2023

rgiov21 responded

My service call with Copeland was a great experience. You informed me that I had a free first oil change and did some factory recall work. Your service team was very friendly and professional. When I ran into scheduling issues, they provided me with a loaner. All the work was completed the same day. Congratulations on a great job...you have a new loyal customer in me.

February 19, 2023

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A professional operation in every sense of the word. I was treated incredibly well from beginning to end of the initial transaction and have been ever since. More

by electwillcrocker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris

Feb 19, 2023

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

February 10, 2023

Dealership Rating
Employee Rating

Nick is the man he knows his job. he can identify the car to fit your budget he all so explain all about the car you buy if I should send some one I would like Nick to be the sales per More

by daviswilton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Grille, Sarah Koumbouris

Feb 10, 2023

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

February 09, 2023

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Employee Rating

He is a good guy helpful in sales work know the kind of car that fit your style. After all that needed to fit your pocket. More

by Angella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Grille, Sarah Koumbouris

Feb 10, 2023

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

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