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Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis

Thomas McCarthy | Page 5

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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4.3
84 Reviews
4.3

84 Reviews

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84 Reviews of Thomas McCarthy

June 18, 2023

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Employee Rating

Dependable , they got it fixed right the very first time and called to assure me too More

by Alarm1kh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris , Sarah Koumbouris

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Jun 19, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

June 06, 2023

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Employee Rating

Great job. Thanks for the prompt service and professionalism. I love my new Corvette! Thanks guys! More

by RICHARDZENGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris, David Easa

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Jun 07, 2023

Copeland Chevrolet Hyannis responded

Congratulations on the purchase of your new Corvette, Richard! We are very happy to have provided you with such a positive experience. Thank you for the five-star rating. We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

May 20, 2023

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Employee Rating

The staff was professional. The work was done within the timeframe that I was told. More

by AGCAIADO
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Service Time
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Recommend Dealer
Yes
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May 22, 2023

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis! Bryan Scarpellini Managing Partner

May 06, 2023

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Employee Rating

Great service. Friendly staff. In and out in less than 1 hour I'll be coming back More

by delaney505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas McCarthy

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May 06, 2023

delaney505 responded

Your staff is always helpful. I did not have a long wait and all the work I asked for was done.

April 10, 2023

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Employee Rating

Terrible attendance. The people attending the workshop are thick and moody. The two times I went I was never received with a good morning and a smile on my face. More

by Ricielly Velasquez
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris

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Apr 10, 2023

Copeland Chevrolet Hyannis responded

Mr. Velasquez, Thank you for your feedback. I was surprised to see your review as it's contrary to the vast majority of the reviews that we receive and I apologize if the service consultants weren't more cheerful when they greeted you. I will meet with my team and review with them in the morning. I trust that we were able to take care of the requested work on your Silverado, however if not, please feel free to connect with me directly as I'm most always here and would love to assist. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

April 02, 2023

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Employee Rating

My truck broke down and needed to be towed to the shop Tom got the truck repaired the same day without an appointment. More

by mjw.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 03, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 21, 2023

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Employee Rating

The Service Advisor was very personable and attended to all of my concerns. I'm very satisfied. More

by dkilgrow440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

March 05, 2023

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Employee Rating

Easy to schedule and great about communicating updates on repair.As the owner of an older vehicle I appreciate how they stick to the repairs needed without overwhelming you. Grateful to have a trustworthy Ch More

by classyclarinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 06, 2023

Copeland Chevrolet Hyannis responded

Thanks for sharing your thoughts about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

February 25, 2023

Dealership Rating
Employee Rating

Great service dept. Welcoming and well versed. Only fix what is needed and don’t try to add things on that are not needed which is refreshing even with an old 2012 Color More

by classyclarinet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hephzibah Harris , Sarah Koumbouris

Print
Feb 26, 2023

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

February 24, 2023

Dealership Rating
Employee Rating

Dealership was very amazing. Staff was knowledgeable and helpful. Finance dept was easy to deal with. I would buy fro. Them again More

by bailiff31
Recommend Dealer
Yes
Print
Feb 26, 2023

Copeland Chevrolet Hyannis responded

Thank you for choosing Copeland Chevrolet Hyannis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

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