Thomas McCarthy | Page 6

rgiov21 responded

My service call with Copeland was a great experience. You informed me that I had a free first oil change and did some factory recall work. Your service team was very friendly and professional. When I ran into scheduling issues, they provided me with a loaner. All the work was completed the same day. Congratulations on a great job...you have a new loyal customer in me.

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Mr. Gadget, I'm so very sorry to hear that you didn't have the experience that most customers have come to expect from our team. I'd love the opportunity to help research your visit and help rectify any lack of communication that took place on this visit. If you would be so kind as to send me even just your invoice number, I'd be happy to look into this and see how we can help remedy any concerns that you may have. I look forward to hearing from you soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Larry, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you, Cynthia. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience, Craig! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner