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Thomas McCarthy
Thomas McCarthy at Copeland Chevrolet Hyannis

Thomas McCarthy | Page 6

Service Advisor

Copeland Chevrolet Hyannis

22 Ridgewood Ave
Hyannis, MA 02601

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3.7
80 Reviews
3.7

80 Reviews

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80 Reviews of Thomas McCarthy

January 18, 2023

Dealership Rating
Employee Rating

Service is very very very . ......poor There is no communication between service members, no communication between sales and service. very poor dealership More

by MRGADGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Scarpellini

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Jan 18, 2023

Copeland Chevrolet Hyannis responded

Mr. Gadget, I'm so very sorry to hear that you didn't have the experience that most customers have come to expect from our team. I'd love the opportunity to help research your visit and help rectify any lack of communication that took place on this visit. If you would be so kind as to send me even just your invoice number, I'd be happy to look into this and see how we can help remedy any concerns that you may have. I look forward to hearing from you soon. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

January 18, 2023

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Employee Rating

I have always been b pleased with the service that’s been provided by all persons involved. More

by larrypiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2023

Copeland Chevrolet Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Larry, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

January 15, 2023

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Employee Rating

Fast friendly service. Mr. McCarthy is very helpful every time I have come for service More

by Kathy Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2023

Copeland Chevrolet Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Chevrolet Hyannis. Bryan Scarpellini Managing Partner

January 05, 2023

Dealership Rating
Employee Rating

Mr McCarthy was very knowledgeable about my problem and came up with a solution easily. More

by PBERGLES
Recommend Dealer
Yes
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Jan 06, 2023

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

December 24, 2022

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Employee Rating

Broke down on side of road and my car dealership would not help me for 2 weeks, Copeland to the rescue , for squeezing me in, and great service. Thank you so much. More

by Cynthia Tavares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 27, 2022

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you, Cynthia. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

Jan 05, 2023

Cynthia Tavares responded

Thank you

December 23, 2022

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Employee Rating

Mike Sullivan in parts was very helpful. Service department communicated well and work was done on time More

by craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 27, 2022

Copeland Chevrolet Hyannis responded

We are very happy to have provided you with such a positive experience, Craig! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

December 05, 2022

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Employee Rating

Very friendly and helpful staff, got my truck fixed extremely fast would recommend this dealership to anyone who owns and chevy More

by Geoffreyreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris

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Dec 06, 2022

Copeland Chevrolet Hyannis responded

Thank you for your business and this review, Geoffrey. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

November 23, 2022

Dealership Rating
Employee Rating

Attentive courteous helpful thoughtful professional timely polite inquisitive punctual Receptive suggestive friendly funny out going More

by Santa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 25, 2022

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that Thomas had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

November 14, 2022

Dealership Rating
Employee Rating

Tom and the team at Copeland do a great job taking care of our fleet repairs. More

by D Schumacher MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini , Sarah Koumbouris, Don Donahue

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Nov 14, 2022

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

November 12, 2022

Dealership Rating
Employee Rating

Never on time with scheduled 8am service to work truck , last visit was told by tech would probably cost $ 150 to replace broken glass in mirror driver side , asked for quote and on return was told $ 850 , More

by DJFITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Scarpellini, Hephzibah Harris , Sarah Koumbouris, Jason Tech 5 stars

Print
Nov 14, 2022

Copeland Chevrolet Hyannis responded

We're sorry to hear about your experience and would love to get to the bottom of it. If you would be so kind as to share your information, I'd love to access your records and investigate how someone looked up incorrect parts information on your mirror so that we may counsel with them. I apologize for this miscommunication and look forward to having a chance to look into it more thoroughly. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

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