
Thomas Napoleone
Service Advisor
George Moore Chevrolet
10979 Atlantic Boulevard
Jacksonville, FL 32225
17 Reviews
Write a Review17 Reviews of Thomas Napoleone
July 29, 2025
Never pick up the phone had to pay a diagnosis fee of $458 to see what was wrong with my truck for transmission. My truck still drives Ford and backwards detect did not drive my truck. He did not answer $458 to see what was wrong with my truck for transmission. My truck still drives Ford and backwards detect did not drive my truck. He did not answer his electrical problem. he only put two sentences on my invoice of what’s wrong. Why would I have to pay $458 and then going to the dealership for the maintenance of my truck since I bought a 2018 at once they said I need anything with transmission done at all poorly working Dealership so I would never buy a Chevy again More
July 28, 2025
Was very unprofessional do not answer the phone they had to pay $460 for our diagnosis fee for them to write two sentences down about my transmission completely gone and are overcharged pricing me for a tra to pay $460 for our diagnosis fee for them to write two sentences down about my transmission completely gone and are overcharged pricing me for a transmission or as M code does not charge a diagnosis fee at all and other places that I call charge like $100 for a diagnosis fee I took my vehicle to this dealership. I bought it there. I always went there to get my oil changed at once. Did they tell me anything was wrong with my transmission or transmission fluid never. More
July 02, 2025
I had an absolutely outstanding experience at George Moore Chevrolet! From start to finish, everything was smooth, professional, and genuinely pleasant. A huge shoutout to Kevin, my service manager, who Moore Chevrolet! From start to finish, everything was smooth, professional, and genuinely pleasant. A huge shoutout to Kevin, my service manager, who went above and beyond to make sure everything was taken care of. He was knowledgeable, communicative, and truly cared about providing top-notch service. The team at George Moore Chevrolet was friendly, efficient, and made me feel like a valued customer. It's rare to find this level of customer service these days, and I’m extremely grateful for how well everything was handled. More
January 25, 2025
Had an issue with my EV and Kevin and Thomas helped me to all their known capabilities and helped me understand what I need to do for the future and I’m forever grateful all their known capabilities and helped me understand what I need to do for the future and I’m forever grateful More
Other Employees Tagged: Kevin Keitzer
December 02, 2024
Nice quality job! Thank you so much. I came without appointment and got service fast and work was done too fast. Thank you so much. I came without appointment and got service fast and work was done too fast. More
Other Employees Tagged: Chris Wickliff, Kevin Keitzer, Mike Constantine, Gabe Lambert, Caitlin Luttrell, Elian Vegas, David Gallagher , Brian Caves
November 18, 2024
Bryan in service is very respectful and will help you with anything you need in a timely manner, I definitely recommend George Moore service for anyone who needs service on their vehicle, not just Chevy with anything you need in a timely manner, I definitely recommend George Moore service for anyone who needs service on their vehicle, not just Chevy either. And if you can work with Bryan! More
Other Employees Tagged: Chris Wickliff, Kevin Keitzer, Cindy Normoyle, Gabe Lambert, Didi Moore, Kelsea Keene, Elian Vegas, David Gallagher , Brian Caves
September 19, 2024
I think you "over estimated" what needed to be done to replace a battery. A $300 job turned into $1500. Now the A/C went out... coincidence? Also... I only paid for someone else's repair.. it's not my ca replace a battery. A $300 job turned into $1500. Now the A/C went out... coincidence? Also... I only paid for someone else's repair.. it's not my car..But when I tried to "unsubscribe" over a week ago.. I still get emails.. Therefore you are getting a rating of 1. More
Other Employees Tagged: Chris Wickliff, Kevin Keitzer, Mike Constantine, Cindy Normoyle, Gabe Lambert, Didi Moore, Kelsea Keene, Caitlin Luttrell , Frank Reynolds
September 17, 2024
Great service, love the complimentary car wash when we go in. Service writers are the best! in. Service writers are the best! More
Other Employees Tagged: Chris Wickliff, Kevin Keitzer, Mike Constantine, Cindy Normoyle, Gabe Lambert, Didi Moore, Kelsea Keene, Caitlin Luttrell , Brian Caves
August 28, 2024
Everything was taken care completely. Superb service! A great personality. I would differently recommend to my family and friends. Superb service! A great personality. I would differently recommend to my family and friends. More
Other Employees Tagged: Frankie Griswold, Chris Wickliff, Kevin Keitzer, Mike Constantine, Cindy Normoyle, Gabe Lambert, Didi Moore, Kelsea Keene , Brian Caves