Thomas Tran | Page 4

Findlay-Toyota Service Dept was observed to be efficient and professional in dealing with its clients. All staff demonstrated courtesy and exceptional customer service. The dealership physical complex was s and professional in dealing with its clients. All staff demonstrated courtesy and exceptional customer service. The dealership physical complex was spacious and massive which, as a result, provided clients comfort and ease. More

by FFALCIS Verified Customer Verified Customer

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I stopped by the Toyota service center without an appointment, and I was impressed from the moment I walked in. The staff, Thomas Tran greeted me warmly, listened carefully to my concerns, and went o appointment, and I was impressed from the moment I walked in. The staff, Thomas Tran greeted me warmly, listened carefully to my concerns, and went out of their way to fit me in. Despite being an unscheduled visit, the service was prompt, professional, and efficient. They not only took care of my car, but also made sure I was comfortable and updated throughout the process. It’s rare these days to find a team that delivers such genuine courtesy and attention to detail. Thank you to the whole service team for turning what could have been a stressful situation into such a smooth and positive experience. You truly earned a 5-star rating! More

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Service technician was very knowledgeable and helped me understand my Toyota a little bit better understand my Toyota a little bit better More

by MARCRUBIN01 Verified Customer Verified Customer

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Took my truck in for service. The service staff couldn’t have been nicer and got my vehicle done in a timely and professional manner. The service staff couldn’t have been nicer and got my vehicle done in a timely and professional manner. More

by DDRHOTROD Verified Customer Verified Customer

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I am okay with that . The location is great but it is waiting long for the services The location is great but it is waiting long for the services More

by NPLASVEGAS2013 Verified Customer Verified Customer

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Went in for a simple inspection before a long road trip and Thomas Tran took great care of us, he recommended getting the tires replaced due to low tread and a bubble. This was great observation since it and Thomas Tran took great care of us, he recommended getting the tires replaced due to low tread and a bubble. This was great observation since it could've be catastrophic on a long road trip. Thank you for being so observant and recommended new tires. We had them replaced at the dealer which was great since we didn't have to go somewhere else. More

by WRENCHDOGG Verified Customer Verified Customer

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Traveled and lived all over the USA and I can tell you that Findlay Toyota has the best service, sales, parts and custom teams are outstanding , Purchase and service my RAD4 and FJ Cruiser here only. If that Findlay Toyota has the best service, sales, parts and custom teams are outstanding , Purchase and service my RAD4 and FJ Cruiser here only. If on rare occasion over the past 15 years they always make it right. More

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What can I say, it's just an 18 month service check up! Nothing to brag about from Toyota! Nothing to brag about from Toyota! More

by EDWINFLORES223 Verified Customer Verified Customer

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Thomas Tran was very helpful, very professional, was able to get me in and out quickly. to get me in and out quickly. More

by ABELGARCIA3 Verified Customer Verified Customer

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One of the worst experiences in dealing with dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately t dealership/repair centers ever. I wish there is anything lower than 1-star to give this Toyota branch. Really disappointed of how they deliberately tampered with the engine component to force having it replaced IMMEDIATELY. I advise customers coming to this branch to emphasize to the customer agent that they must not manipulate or force inputs using the Techstream for any component before they get your approval to received the service. So I brought in my Toyota which has had a “check engine” sign for almost a week and no other apparent issues whatsoever. I drove it fine all around town and went hiking too. Once I was finally free I brought the car in to have it looked at. They gave me the error/diagnostic code and a quote to replace the electric coolant pump for ~ $1,400. I explained to the agent that I wish they have not tampered or took apart the existent pump because I would like to have a second opinion/quote at a local repair shop especially when a new OEM spare part with gaskets only cost $260. As soon as I left the Toyota Center —and literally less than a minute— the coolant temperature shot up to beyond HIGH and I was fortunate to be able to safely stop in the middle of the highway and waited until it was safe for me to take a u-turn and return safely to their service center. And guess what, I had to pay $1,300 as their tech “Donaldo” has recommended. It is reasons like this that people do not trust dealerships anymore. While these technicians and service agents try to impress their supervisors and managers by forcing sales, they lose customers with these questionable and potentially unethical practices back in the “repair workshop”. Very frustrating and pointless to discuss what you can’t see done on your car. My car was totally fine for a week being driven daily with only “check engine” sign, and a minute after I leave their dealership headed to another repair shop it dies on me. I hope their Customer Relations agent read this and investigate manipulating input values using the Techstream device to disable supply to such critical pumps and risk customers safety just to force them replace components and say “we told you so”. Think twice before getting repair done here, folks. More

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