Thong Nguyen | Page 7

Leon Travis sets the bar cartoonishly high If you want a no pressure, high knowledge, friendly car buying experience you should look no further than Leon Travis at Criswell Jeep. The man is cle If you want a no pressure, high knowledge, friendly car buying experience you should look no further than Leon Travis at Criswell Jeep. The man is clearly an expert and an absolute professional, I cannot stress enough how fast, easy and pleasant the process was. I know for a fact I will be purchasing any and all vehicles from him in the future and will recommend him to anyone with 2 ears and a beating heart. With the exception of Julius who was friendly despite clear frustration at not being able to help, dealing with the rest of the team was a slow descent into hostility and a reluctance to make things easy. It began with attempting some high pressure sales BS when I was already committed to purchasing and trying to sell me an interest rate 4.5 points higher than what I had walked in with, after pulling the classic "Wait here..." for close to an hour, on a weekday before noon I was finally summoned to the back office to see Sam where I was offered the higher financing options despite being preapproved. As reprisal (there's no other reasonable explanation), upon pick up of the vehicle I was instructed by Thong Nguyen to complete the obligatory paperwork, it was late afternoon and I was pressed for time which I made known to the team with the hopes and assurances that they would accommodate me and when ready to go I got a "One more thing..." and made to secure insurance for the vehicle despite approval for financing and an existing policy that provided 72 hours of coverage and losing another 30-45 minutes in the process with my wife and kid in the parking lot waiting on me in case something were to go sideways which I half heartedly expected after some of the shenanigans they pulled. Just to recap: Leon is a human dynamo, I would go back to him in a heartbeat and you should definitely go see him. Julius was very nice. Sam and Thong where difficult and a bit hostile and if you can work with someone else you should. More

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Leon Travis is one of the best floor. My experience with Leon Travis has to be rated as one of the top sales reps I've had the pleasure of working with. He was sensitive to my financial ne My experience with Leon Travis has to be rated as one of the top sales reps I've had the pleasure of working with. He was sensitive to my financial needs as well as my vehicle needs. Once again, Leon gets a 10 from me. This is the third Fiat I've purchased and the 1st from Criswell. He absolutely made sure he had all the facts before going forward with financing. Thong Nguyen was financially astute and brought my deal to financially acceptable levels. Great job. Julius was genuinely sincere and friendly. Overall my purchase along all lines was a solid 10 More

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New Jeep Grand Cherokee Limited My wife and I had an amazingly positive experience at Criswell Jeep working with Leon and Julius. Leon was our salesman and Julius his manager. As par My wife and I had an amazingly positive experience at Criswell Jeep working with Leon and Julius. Leon was our salesman and Julius his manager. As part of my effort to find and buy a Jeep Grand Cherokee, I used the Navy Federal Credit Union Buying Program. Being from northern Virginia, I was initially disappointed that the only dealership identified was Criswell, which is located in Gaitherburg Maryland. I began my research by ignoring Criswell because I didn't want to drive to Maryland when there were four Jeep Dealers within 20 minutes of my home. But after getting the typical run around and non-committal responses from salesmen in VA, I decided to respond to Leon's very polite email offering to assist me. Leon is himself a vet and member of Navy Federal. Since my experience as a member and employee of Navy Federal has always been outstanding, I had to assume they would only work with Criswell Jeep if they too were outstanding. Well, they are! Leon was very responsive identifying vehicles that matched my preferences. But more importantly he sent me an email that listed MSRP, invoice, and all the savings I would enjoy buying through Criswell using the Navy Federal program. Leon also did something most dealerships won't do anymore. He gave me an "out the door" bottom line price, including taxes. Well, my wife and I decided to make the drive to Gaithersburg after work, which took about 45 minutes to an hour. Leon met us in the parking lot as we drove up; he was professional and gracious all at the same time. He had this amazing ability to make us feel welcomed and relaxed. We never felt any pressure. We went for a drive and decided to move up to the next highest level of Grand Cherokee from a Laredo or Altitude to the Limited. Because we forgot our check book, we asked to come back the following day, which was Leon's day off. Nevertheless, he came into work early to ensure the vehicle was ready, and the paperwork would go smoothly. He then returned to work around 7:00 PM when we said we'd come back. We arrived at 7:30 due to weather and traffic. The next hour or so was actually interesting, enlightening and fun. Leon explained all the features of our new vehicle and then we made small talk with his manager Julius as the paperwork was finalized. Bottom line: we never felt pressured; rather we felt like they were doing everything they could to get us a good deal, which the DID! The next time I have to buy a vehicle I will certainly return to Criswell. More

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Top Notch and well worth the drive!!! Julius Green and his team were professional, courteous and listened to our wants. Rex was very attentive and his communication was frequent and infor Julius Green and his team were professional, courteous and listened to our wants. Rex was very attentive and his communication was frequent and informative. If you are looking for a dealership that's both professional and transparent, this is your car dealership! I will recommend everyone I know to Julius and Rex. More

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Absolutely the BEST!! Every person I dealt with was absolutely outstanding, providing amazing customer service. They were always available to answer questions using multip Every person I dealt with was absolutely outstanding, providing amazing customer service. They were always available to answer questions using multiple communication channels that fit my life style and schedule -- phone, e-mail and text. Extremely patient and fun to deal with. They seemed as excited about me buying my new Jeep as I am! Julius, Ahsan, Theus and Rex made a great team!! Thong Nguyen put together an amazing financing package for me -- completely understanding my needs. I cannot express my gratitude enough! More

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Good buying experience We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a We enjoyed working with Leon. He was responsive and helpful, and provided a streamlined purchase experience for us. We appreciate that. Post sale a few we had a few issues with our vehicle. Overall, the service team was helpful with those. There were a couple of things where communication could be improved between the staff. More

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Stress-Free Car Buying Experience We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Ha We are very pleased with our experience at Criswell! As many will agree, the car buying process can be long (and painful!). Julius Green and Julian Hampton could not have made this process smoother. My family and I first went to Criswell on a Monday evening after work to take a look at a white Jeep Grand Cherokee that we found online. After being greeted immediately upon walking into the show room, our questions were answered, and moments later we were off for a test drive. We returned the next day to talk numbers and were able to arrive at a deal that absolutely worked for us. They were accommodating, flexible, and very customer focused. They took great care of us from start to finish, and we will definitely refer them to our family and friends. I highly recommend! More

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No Respect After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have calle After the dealership has you sign your paperwork their customer service is done. Do not expect to have any support from the management. I have called to talk to the finance office numerous times leaving messages with the operator, a salesman and on voicemail with no return call. It has been over three weeks. I have also called to talk to the General Manager a Mr. Szot with none of his associates knowing what office he is working in that day. Left a message with no return call from him. The salesman that answer the phone also have no regard on how to answer the phone, once I asked form management I was treated with complete disrespect. I would not recommend this dealership to anyone. Should of realized when I purchased a Jeep Wrangler Sahara unlimited and get a Nissan Versa as a loaner. All other dealerships I have worked with has given me the same type of car that I have purchased from them. Look at their Facebook page and read some more reviews from their "satisfied" customers. Thanks again for the great customer service. More

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Poor experience Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchas Salesman was good. Finance manager was not clear. He included things on the price and told they were “giving” them to me, they were not. After purchase they told my car needed an update and that would take up to 2 hours, I chose to come on the next day to drop off the car and have it updated. The salesman wasn’t at the dealership at the time we agreed, people wasn’t sure what that was about. I dropped the car at 12noon for the service and the salesman told it would take them 1,5 hours. Long story short, I was back at the dealership at 5pm and the car was not ready. The salesman acted like it wasn’t his fault and he even put it on me, saying that I should have scheduled the pickup with the service people. At no point I interacted with service people. If I had brought the car in for a service I obviously would have, but this was not the case; the car is brand new. It’s past 6pm and they are not done with my car. I was trying not to waist my time and here I am. What a bad experience. More

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