Thong Nguyen | Page 6

2019 Jeep Cherokee purchase Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric More

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Absolutely Fantastic!!!! Ahsan is absolutely amazing!! He is always professional and his entire team always takes care of me. This is the second jeep I get from Ahsan and I’m Ahsan is absolutely amazing!! He is always professional and his entire team always takes care of me. This is the second jeep I get from Ahsan and I’m so happy with it. I tell him what I want and he makes it happen. From start to finish everything was perfect. He even stayed really late for me to make sure I was taken care of. I highly recommend going to Ahsan and his team. He is always so efficient. More

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Exactly what I wanted! Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioni Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioning to working with the financial department flawless. He consistently asked if I was okay and if I understood the entire process. Totally happy with my purchase! -Tiffany and Sonnie More

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Amazing Customer Service Julius, Marco and Thong were by far the best team of sales at a dealership I have worked with. My wife and I were looking to trade in my Escape for a Julius, Marco and Thong were by far the best team of sales at a dealership I have worked with. My wife and I were looking to trade in my Escape for a Wrangler and they used all of their knowledge to find a vehicle that satisfied our needs and also stayed within our budget. We couldn't be happier with the professionalism and character that Criswell showed during this whole process. Will definitely be coming back! More

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Compass 2018 Purchase Recently purchased a 2018 Compass, having some mileage issues. I would NEVER return to this dealership!! For starters, after finalizing the pap Recently purchased a 2018 Compass, having some mileage issues. I would NEVER return to this dealership!! For starters, after finalizing the paperwork to purchase my new car, I had to wait a week for the car to arrive. Which I had no issue with, but after being made aware the car was on the lot because I called the dealership. I decided to drive to the dealership to pick up my new car, that being said Connor was not there because I had not made him aware that I would be stopping by since I didn’t think his presence was needed since it was just a few signatures required on my end to finalize the transaction. Upon arriving to the dealership to pick up my new car, another car salesman (Leon) approached me to let me know that Connor was off and that they work off commission and would need to return at a later date to purchase my car. WORST CUSTOMER service!!! I responded with letting him know that all the paperwork was completed and that I wanted to see the car since it had just arrived. He walked me to see the car and had another gentleman take me for a test drive, that being said… He made sure to tell me that I should not to ask this gentleman any questions because apparently this gentleman didn’t know anything about cars and was slow in his eyes. I was shocked that he would even say that and let alone just throw me off to another sales person that wasn’t even part of JEEP. I test drove the car and had to come back the following day to pick up my vehicle because no was able to aid me finalizing the transaction. The next day, I went to purchase the vehicle and told Connor, that he did not need to be there since I drove the car and was ready to sign the final papers with the accounting team. Connor decided to go above and beyond and come in on his day off and make sure I would have a smooth transaction. That did not happen because clearly the accounting team at Criswell, do not seem to have their affairs in order. After signing papers and leaving, I thought the headache was over. I was mistaken; the car is not getting the mileage it was advertised to get! I reached out to the dealership and was given the run around and of course was told that the car needed to be “broken in” and that they would be following up with me to make sure the mileage got better or they would get me my old car. Well that did not happen because NO ONE FOLLOWED UP!! So Ashan just tried to smooth the situation over quickly and never followed up. I was only reached out to by the dealership because I put a poor review online. No one wanted to pay attention to my concern when I tried to calling the dealership multiple times and sent multiple emails. I kept getting forwarded to the manager’s voicemail who was out on vacation!!!! After posting the poor review online, I was reached out by Ashan and asked to give the car some time and that he promised to make it right. While being asked to give the car some time, I was asked to remove my post. They had no problem to reach out to bug me to sign paperwork regarding the missing title paperwork. I drove to the dealership to sign the paperwork they needed to process at the MVA. After signing that document, I was asked to come back the following week to sign a limited power of attorney to transfer the title. They wanted me to sign a blank document because they could not be bother their accounting team to fill out the details with the correct mileage on the vehicle. I was told that the accounting team is very particular and they did not want to mess the form up so they wanted me to sign a blank form. VERY SKETCHY!! At that time they mentioned that they would be following up regarding my concern about not getting proper mileage. Julius said he would be personally following up and making sure they got my car looked at. A week later, and no one has followed up!!! They just try to tell you want you want to hear and get you out the door! All of this should have been completed upon purchasing the car. THIS HAS BEEN THE WORST EXPERIENCE EVER!!!! More

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Awesome buying experience!!!!!! I've always dreaded the experience of buying a car from the past. Always the salesman on top of you and you can't breath. Always the high pressure a I've always dreaded the experience of buying a car from the past. Always the salesman on top of you and you can't breath. Always the high pressure and feeling that you are being tricked. Not here at Criswell Jeep of Gaithersburg. It was a very pleasant experience, the sales Manager was extremely friendly, and really went out of his way to make things work. The Salesman and Finance Manager were great too. I would definitely come back here again for my next car. More

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Awesome crew! The service members were really friendly and worked hard to make sure I would get my car despite having excess miles on my last lease. They were abl The service members were really friendly and worked hard to make sure I would get my car despite having excess miles on my last lease. They were able to help me get what I wanted at best price! More

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Best car buying experience!! Dealt with Theus in trading my Wrangler and buying new one. Had bought 3 vehicles from Crisswell before but this was the best experience I’ve ever had Dealt with Theus in trading my Wrangler and buying new one. Had bought 3 vehicles from Crisswell before but this was the best experience I’ve ever had. Theus was laid back, friendly and courteous. I really enjoyed Theus’ accessibility and responsiveness. Days before I bought my Jeep, Theus communicated with me via text even during his day off and after work hours. By the time I got to the dealership I felt he really understood my needs and wants and I feel the service I received was possivitely impacted as a result. Would definitely look to wit with Theus again in the future. More

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Happy Ending. Dispite the fact that I had a less than joyful experance with the first salesman over the phone, I took a chance and drove over two hours to the deale Dispite the fact that I had a less than joyful experance with the first salesman over the phone, I took a chance and drove over two hours to the dealership to see if I would have a better experience in person. When I got there I explained that one of the salesman hadn't returned any of my calls over the past 3 days and that. I wanted a new salesman to make the deal. I was treated with kindness, respect and felt right at home. Our salesman was Leon Travis. Leon was very knowlegable of the new jeep Rubicon and showed us everything about the jeep. Julius Green, the sales manager and Thong Nguyen, finance manager were also great at helping with the pricing for our budjet. THANKS GUY'S More

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Terrific Experience Purchasing We had several specific needs regarding trim level, price, color, etc. Everyone involved was extremely helpful, affable, understanding, and attentive. We had several specific needs regarding trim level, price, color, etc. Everyone involved was extremely helpful, affable, understanding, and attentive. It was as stress-free as I can imagine buying a car can possibly be. More

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